This is in reference to https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3158608. In case you can't wait for the fix in Canada....this is how our developer resolved the issue: Create a one line CSS include to override the format...
Hi Team, I'm facing a pricing issue with a catalog item. Catalog Item Price: AUD 11.80 Expected:Quantity 1 = AUD 11.80Quantity 2 = AUD 23.60Quantity 3 = AUD 35.40 I have a Reference variable (u_quantity_reference) that points to records in a custom t...
I have a requirement to export all the active RITMs to excel. I want to get the variables and values for each RITM and also want to get the SCTASKS numbers associated with them and the comments and worknotes from both the RITM and all the SCTASKS of ...
Hi Team, While running ATF, we are receiving below error. I have added them in the ignored/warning list. till error receiving. Error Message: This step failed because the client error '/glide/nodes/abfbtsdev003_16005/webapps/glide/itil/WEB-INF/ui.j...
Hi Team, We have a requirement to Integrate Jira (AMS board) and ServiceNow (Agile) Bi directionally. Could you please assist me with configurational document steps Also let me know what spoke, or plugins are required for this integration. Any additi...
Hi everyone, I am facing an issue with my Personal Developer Instance (PDI) where the Change Management and Problem Management applications are completely missing from the application navigator menu on the left. I am logged in with the admin role and...
Hi Community, We need to setup from scratch (not aware of anything available using Integration Hub etc.) a process that will reset Entra MFA to allow colleagues to register a new device to handle MFA. Unfortunately, there is no OOB solution like the...
I am working on a UI Action and inside the script, what is the better approach for it? here is the conditions: a user needs to manually input a value inside the status field (free text), in the sc_task table then after clicking the UI Action (Update ...
We recently customized the My Assessments and Surveys page in Service Portal by converting the default item/list view into a card-based layout for a better user experience.The card view is working as expected, but we're now exploring options to enabl...
Hi How to find "Custom tables in ServiceNow" can any explain one explain me the Navigation steps. Regards
Hi Community,I am exploring an OOB-first solution for a Change Management calendar.The requirement is to display the following items in a single calendar with day, week, and month views:Two different types of recurring Change Management meetingsPubli...
Hi, I had a requirement to add Service Region and Domain fields which I have created in Knowledge table to be visible in the Incident form Related Search field. Currently the Related Search field in the incident form displays the KB Short Description...
Hi,In Standard Change, approvals are not triggering for a particular template when the request is raised by users. Instead, the change request moves directly to the Scheduled state. However, when the same request is raised by an admin, the approval p...
Hi Team,Even through Due date is passed the state is not moved to cancel am aware that OOB there is job runs every 30 days as per kb https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0676810but I didnt find the JOBand what is th...
If anyone uses On-Call functionality in ServiceNow, would you be kind enough to share your experience? Pros and Cons both appreciated! Thanks so much!