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Audit date change on service offering.

Hi team,we have a requirement when business critiality is very high and high then the next _audit _date should be set to 1 year from the audit date we select and when business criticality is medium, low and very low then next audit date should set to...

Atchutaram by Tera Contributor
  • 205 Views
  • 2 replies
  • 1 helpfuls

RITM Catalog Item Change through flow designer

Currently, for certain catalog items where Flow Designer has been implemented, changing the item in an existing request successfully updates the item. However, the corresponding approvers are not added, and the details are not updated in the RITM.

Bella1418 by Tera Contributor
  • 454 Views
  • 6 replies
  • 0 helpfuls

The archive table is not being created.

I have set up the archive rule for a custom table. When you create an archive rule, the archive table for the target table should be created automatically. However, after creating the archive rule and running "Run Archive Now?" the archive rule is no...

Resolved! How to Open a Survey in a Dialog Window from a UI Action

Hi all,I’ve created a survey using Survey Designer and added a UI Action on a custom table. The UI Action appears under Related Links, and I want it to open the survey form in a dialog window (modal) within the same tab, instead of redirecting to a n...

Resolved! Populate Requested for variable user mail address in Task des

Hello Everyone,     I have one requirement.Requested for field is list collector type in Catalog item .if select multiple users then selected users related mail address are should populate in Task des under RITM.For this i want script in Task event i...

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Manohararuna by Tera Contributor
  • 516 Views
  • 10 replies
  • 0 helpfuls

Copy widget data into catalog variable

Hello Community,Please review my code and suggest why my widget is not transferred to my catalog variable.api.controller = function($scope, $timeout) {    var c = this;    // ----- safe context & options -----    c.field = ($scope && $scope.field) ||...

Anup9431 by Tera Contributor
  • 255 Views
  • 4 replies
  • 0 helpfuls

NPS score calculation

Hi ,I'm trying to understand how the asmt_nps_result table gets updated. After some investigation, I found that the Survey Core Util script include contains a calculateNPS function, which seems relevant. However, I haven’t been able to trace the exac...

priya110 by Tera Contributor
  • 307 Views
  • 3 replies
  • 1 helpfuls

SSO redirect to Logout page

We have a requirement to implement Single Sign-On (SSO) integration in ServiceNow using OpenID Connect. The approach involves creating a new Identity Provider in ServiceNow with the "Auto Provisioning" option set to True. When a user clicks the SSO l...

SSO.png SSO 1.png SSO 2.png