Hi All,I have a requirement in a Catalog Item where I am using a List Collector variable referencing a custom table u_new_device.This table has two fields:u_application (set as Display field)u_business_serviceIn the List Collector, I have configured ...
Hi Everyone, In our development instance, I have admin access. When I impersonate User X to trigger approval records for a Change Request, the approval records are generated, and I am able to move the Change Request to the Authorize state. However, w...
Hi, Within a Change request there is Impacted Services/ CI Tab. When a Change request is created the refresh impacted Services is initiated and its starts popping up messages of impacted services . Is it possible to stop this messages? Secondly Is t...
Hello, I have created a List collector variable on Record producer which gets data from a Custom table. The custom table have default ACL's which were created during table creation. The list collector values are visible to Admin but not to the end Us...
I noticed that the Priority matrix is not updating in a problem ticket. I can change both options to High, but te Priority will remain in Planning. It works in an incident ticket. What could be the disconnect?
Hi guys, I’m trying to close a Change Request via REST API and I’m struggling with state transition behaviour. I’m using:PATCH /api/sn_chg_rest/change/{sys_id} Payload:{ "close_code": "successful", "close_notes": "Closed by API", "state": "3"} Th...
I've completed Part 1 but don't know where to start to complete Part 2 for the IU Policy
Hello, We already have MI setup however I was wondering if there is any out of the box functionality that would allow us to report against MIM incident. Are there any flags (time-stamps) set on a ticket that would allow us to start reporting and th...
Hi, we have a requirement to get a weekly report that shows how long an agent has been available for over the week. I know the stats are stored in awa_agent_presence_history but how can I use that data to get a report to show how long they were avail...
The exact execution order of Routing Policies vs TriggersHow routing policies influence trigger evaluationBest practice for deciding logic placement (routing policy vs trigger)Scenarios where triggers may not fire due to routing configuration
Need to create a custom variable and they want to display three old incident results based on short description words can you anyone help me please.
Hi,I need to Create a Request from an Incident by using context menu(UI Action), but when I select any catalog Item Requested for is not getting auto populated(same as incident Affected User). I have written one BR but it seems not working. BR: Cop...
Using the Story table track the number of times a story changes from Ready for testing to Work in progress.
Hi,We have installed the document management(com.snc.platform_document_management) plugin and we want to utilize for ITSM. I need help in identifying the use cases where we can utilize this document management. Can you please share the reference lear...
Slack for ServiceNow.Pre-requisites:SLACK: SLACK App Directory Sign-up Redirect URL Logo URLService Now: Create an OAuth API endpoint for external clients.Process:1.User can login into the SLACK using email (personal/ offici...
