I created a remote task definition and configured it as one sould, inbound and outbound fields, transforms and consumer criteria. I published it, however when I went to the consumer instance to activate my remote task definition , it did not show. I ...
IntroductionIn many organizations, user profile pictures are stored in Microsoft Azure Active Directory (AAD). However, these profile images are not automatically synchronized with ServiceNow user records.This article explains how to implement a cust...
I’m reviewing a Request flow where the subflow calls a PowerShell script to fetch license details from Microsoft Graph. The task mentions updating the limit from 1000 to 1150, but I could not find any hardcoded limit in the flow, subflow, or PowerShe...
Hello all, Can someone help figure out if it is possible to change the view for a user record in SOW?Currently, the view used when opening a user record through SOW is "Default View". I'm wondering if there is a way that we can change this view to an...
"There is a create request declarativ e action on sow for incident when clicked on it it takes you to the categories then you select one catalog form and then submit.when request gets created incident gets closed and the below page is coming.I need t...
Hi,I created a column report with weekly intervals, but the X-axis is displaying too much data starting from 2023. To limit the data, I updated the filter to Weekly view – Last 1 month (Created on or after last month).However, the report is still sho...
Hello All,How i can remove the Reassign card from service operation workspace?@Ankur Bawiskar any idea on this?
Hi, I’m planning to take for the CIS-ITSM certification exam. Is it mandatory to complete the CIS – Data Foundation exam before taking CIS-ITSM , or can CIS-ITSM be taken independently?Are there any prerequisites or restrictions regarding the order o...
Hi All,How we can directly switch to a particular view from a ui action? Tried few scripts but not working as expected.// Redirect to newly created record with view var url = '/u_email_client.do?sys_id=' + response + '&sysparm_view=genai_stand...
Hello Community, I am facing an issue in ServiceNow where a specific target customized field is not getting populated after an Import Set transform runs, even though the source data is correctly visible in the Import Set table. I have written a scrip...
Hello all,I'm trying to understand best approach to update "Time worked" field ( OOTB ) . And any impact updating the field.i have to update Time worked value from 10 hours to 10 mins.
When task is created we are trying to update worknotes on case with task hyperlink by using this scriptvar task = "[code]<a href='/"+current.sys_class_name+".do?sys_id="+current.sys_id+"'>"+current.number+"</a>[/code]"; parentcase.work_notes = gs.get...
Hi,Is anyone else having issues with ACLs using the 'UserIsAuthenticated' security attribute?Both ACLs I have tested in our instances that use this ACL are evaluating false despite users being authenticated.Ex: ACL sys_journal_field/readDecision Type...
Hi Anyone can help to find all the workflows which are routing to specific groups or task activities, we have new task to replace the group in all the workflows as currently groups are consolidating. workflows or catalog item names are not given. Th...
Hi Can anyone help me to update the text by including dynamic link on the service catalog top. Attaching screenshot for the reference (need to update the text in between breadcums & menu bar. Arrow is added for identification)Any help would be really...
