We want to use Microsoft Teams app for actionable notifications, but we do not want the virtual agent aspect to come through. We want virtual agent to only be applicable in the desktop portal, and just change approvals for example to come through tha...
I have a brand-new PDI, and I am practicing problem management.I am trying to create a problem from an incident, but i don't see the "Create Problem" option in the incidnet form context menu.when i right click the incident form header, i see options ...
Hi guys!Is it possible to run a flow twice when it's scheduled as weekly? We want the flow to run Weekly, every Monday. The first run is at 5AM and the next run is at 12noon. Is that possible?
Hello ServiceNow experts,I am facing an issue with the Problem record related lists where the default filter is not being set/applied correctly.The same configuration works as expected for Incident and Change records. However, when we add a filter to...
Hi Everyone, Actually we are facing some issues with knowledge articles work flows.When the article comes to review state, the approvals getting triggered to approval group. But here the problem is if the approver rejectes the approvals, the article ...
Hi Community,I have a ServiceNow Catalog Item with a checkbox variable called sample_acknowledgement.The checkbox label contains text similar to:I confirm that I have reviewed the company guidelines and agree to comply with POL-100, Acceptable Use, a...
Hello Everyone, My organization currently has a public UI page that is available to anyone on the Internet. The current workflow for this form is an external or internal user from our organization will navigate to the URL, fill out the form, attach a...
Hello Everyone,We have the country_code field which is from sys_user table which have all the country codes and choices oob the same field is present on the customer_contact table(oob )but when i see choices i could only see 10 choices but when i che...
Hi All,We would like to get your suggestions on the best approach for implementing the following requirement.We have a scenario where auto-close and reminder configurations need to be defined at the individual account (company) level. Each account m...
I am looking for ways to improve how ServiceNow can communicate incidents and outages to end users. Basically how to get users to read the e-mail ServiceNow sends out. I'd love to hear from the community:What does your incident communication templ...
Hi Everyone,I am encountering an issue when attempting to change the approval state on a Requested Item (RITM) record.Scenario: When trying to modify an existing approval record (e.g., approving or rejecting a request) from the Approvers related list...
I have configured a flow using Add Users to Group and facing an error: PowershellProcessRunner was interrupted to complete in 300 seconds It is happening at instance level not specific to one particular flow and I need help to fix this.
I am creating a custom field on a table. I want it to link to a certain website but I want it to display other text. For example, I would want it to display as "Blah, blah, blah" but when you click on it, it takes you to google.com Is this do-able?
Hi Team,I've a scheduled execution of report.Scheduled Report Config:When email is sent out, a lot of white space at the top email body. WHy??
Hi, As per the servicenow recommendation here, Mark service accounts as internal integration users. What is the difference between internal integration user checkbox and web service access only checkbox. What will happen if internal integration user ...
