How to calculate Incident state duration (from open to resolved) minus onhold state duration
hiHow to calculate incident state duration(from open to resolved) minus onhold state duration using metric table?
Forum Posts
Resolved! CMDB, ITOM and Service Mapping admin role
Hi, I am new in CMDB. I would like to give a team full admin access to CMDB, ITOM and Service Mapping. I don't have cmcb_admin role in my instance. I search on Service Now and i can't find Admin role for CMDB. Thanks, James
Create M2M table between Reference field and DocumentsID field
Hi All, I want to create a m2m table. The first table is the incident table and the second table is oob table which contains a fields of type documentID and this field stores Incident number in it. The objective is to create a m2m table on the above ...
Resolved! Approval Remains cancelled in change and doesn't retrigger
Steps: User raised CR and sent it for approvalNow in assess state if he realize that he forgot to add location, he has option- to move CR to new state(‘Revert to New’). If user moving CR to new, Approval are cancelled.Now CR is in New state when user...
Create a Dashboard and mapped reports using script
Hello All, 1.Dashboard consists of 30+ reports.2.Every mapped reports conatains filter condition as " Assigne to = Group" Requirement : We need to Duplicate the dashboard and attached reports with the script, whenever a new group created in the group...
New button is not working in the Agent Workspace
Hi All, New button on the Agent workspace list is not working. The user has access to create an entry in the table and was able to do so via UI16 but was unable to do so from the Agent Workspace List. It's not logging any console errors to debug furt...
How to transfer approval request from one user to another using button.
How to transfer approval request from one user to another user using button.For eg:- I have a requirement were i need to transfer approval request from able tuter to alex.
Resolved! Manual Approval workflow
I want to create a workflow, where manual approver to be added post the request item is created. Till the manual approver approves the request, the stage should be Waiting for Approval. As per business requirement no manager approval is required and ...
Resolved! How to add columns to the Change Schedules?
Hi All, We're upgrading to London soon, and we need to change or add columns to the Change Schedule chart. Instead of showing the Configuration Item and Duration, we would like to replace it with the TItle and Assignment Group. Thank you in advance...
Resolved! Can you set a background image on a knowledge article template
Hi All, Is it possible to set a background image to always appear when creating a knowledge article with a specific knowledge template. i.e. you create a new article and it automatically sets an image in the background. Any help would be amazing, Tha...
Approvals not going to 'No Longer required' if user rejects the approval (sysapproval_approver)
Hello,I have a Catalog task in which we are pushing user approvals through run script in the workflow. When the approval is approved by any one user, the rest of the approvals go to 'No Longer required' which is correct as shown belowBut when the cat...
CAB approval being skipped
When we click request approval it jumps straight to scheduled instead of stopping at authorize and waiting for CAB approval. It says it's approved by "Risk Approvals" but that option is set as not active. Only the CAB approvals is active for normal ...
Resolved! How to display the list of record one by one with required details?
Scenario: I am Gliding a table for example 'incident', after applying query there are should be 10 incidents displayed.Expected output: All 10 record should be displayed one by one with required details.Output: {"Number": Incident1,"Category": cat,"...
Hiding surveys by security
Hello,I have users that are requesting to see their survey results. I know there are a few reports within the actual survey and I think these might be okay. Is there any way for me to give non itil users access to View surveys but only allow them to ...
Enable the virtual agent pop-up bubble to invite user to chat with the following message “Hi [User First Name], chat with me if you need help!
Hi All, Kindly guide me how to "Enable the virtual agent pop-up bubble to invite user to chat with the following message “Hi [User First Name], chat with me if you need help!"
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