Resolved! Inbound Actions
Members of 'CC' and 'BCC' in Inbound Emails should receive the outbound notifications.
Forum Posts
Can I set the default value of a choice field only to new /future records?
Hi. I have a choice field and I would like to set a default value ONLY to NEW RECORDS / FUTURE Records. Is that possible? Thanks!
Resolved! Knowledge article not searchable by meta or short desc
Hi Expert, Thanks in advance We are facing issue in SNOW when creating new knowledge article. When we create any new article in SNOW, that article is not available for first 24hrs.It cannot be searched with keywords or meta or short desc. immediatel...
Active chat windown is visible to agent in workspace.
Hi, when the agent in the agent workspace accept the chat queue from the inbox, the active chat window is prompted for few seconds and then it disappears. How can we fix this issue? Regards, Afsar
Resolved! Updated the password on user profile, but still username or password incorrect error showing during login.
Updated the password on user profile, but still username or password incorrect error showing during login. ADFS is enabled and facing issue with setting password for AD account created on ServiceNow. AD password and password set on ServiceNow both s...
hide ui action button using client script
we have a requirement to hide ui action button form one table in some conditions when state is InProgress andthe logged in user is same as approver or coordinator (approver and coordinator are two fields in the record)or logged in user is having adm...
how to solve this error"maximum permitted size of 33554432"
bhgetestmail788 - grattach.sys_id*****wdwdwdwdwdwdwdwdwdJavascript compiler exception: String object would exceed maximum permitted size of 33554432 in: var tablesysid = "axyzwwwwswswsw"; var grattach= new GlideRecord('sys_attachment'); grattach...
Resolved! Report for Notifications table
Hello everyone,I have a small doubt.we need an report on notification(sysevent_email_action) table to show all the notifications which are created in 2022.When I try to select the table name from data in report, the table name is not visible.Can we c...
Resolved! Content Item and Maintain Item
Hi, What's the difference between Content Item and Maintain Item? Are they related to each other?
Simple List widget not visible for snc_internal role user on service portal
Hi All,1] We have Simple List widget which shows incident records on Service Portal. This widget is visible for admin user, But when I impersonate to user having role snc_internal then this widget is not visible.(Some other widgets are visible for th...
Resolved! Approvals widget not visible for snc_internal role user on service portal
Hi All,1] We have Approvals widget on Service Portal. This widget is visible for admin user, But when I impersonate to user having role snc_internal then this widget is not visible.(Some other widgets are visible for this user e.g. Announcement, Top ...
Resolved! Populate date field in onChange client script
Hello, On the contract form have 3 fields. Contract end date should be calculated based on Contract start date + duration months. I created a client script and a script include but somehow I always get "null". I work in scope, but both client script ...
How to add 14 days from the day when it was created
How to add 14 days to one of the date field from when it was created in scoped app. var gd = new GlideDateTime();gd.addDaysLocalTime(14);gd.setDateNumericValue(gd.getNumericValue()); Its adding 14 days but when the record created after 8 PM time . it...
Resolved! KB Submissions what role is needed to Create Article?
We are using Knowledge Submissions workflow to build our knowledge base. When an INC is closed, the agent checks the Knowledge box on the Resolution section and a Submission is then created when the INC closes. We have a number of agents granted the...
Resolved! Database view filter for 'is not empty'
Hi all,we need to add the filter condition in database view to filter out the empty value from model field.we created database view using the several table we added the condition in software discovery model table when model field is not empty but it ...
