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Resolved! Inbound Actions

Members of 'CC' and 'BCC' in Inbound Emails should receive the outbound notifications.

Resolved! Knowledge article not searchable by meta or short desc

Hi Expert, Thanks in advance We are facing issue in SNOW when creating new knowledge article. When we create any new article in SNOW, that article is not available for first 24hrs.It cannot be searched with keywords or meta or short desc. immediatel...

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hide ui action button using client script

we have a requirement to hide ui action button form one table in some conditions when state is InProgress andthe logged in user is same as approver  or coordinator (approver and coordinator are two fields in the record)or logged in user is having adm...

Roxi1 by Tera Contributor
  • 2032 Views
  • 3 replies
  • 2 helpfuls

how to solve this error"maximum permitted size of 33554432"

bhgetestmail788 - grattach.sys_id*****wdwdwdwdwdwdwdwdwdJavascript compiler exception: String object would exceed maximum permitted size of 33554432 in: var tablesysid = "axyzwwwwswswsw"; var grattach= new GlideRecord('sys_attachment');     grattach...

Debarpita by Tera Contributor
  • 5617 Views
  • 4 replies
  • 2 helpfuls

Resolved! Report for Notifications table

Hello everyone,I have a small doubt.we need an report on notification(sysevent_email_action) table to show all the notifications which are created in 2022.When I try to select the table name from data in report, the table name is not visible.Can we c...

SR2 by Tera Contributor
  • 2359 Views
  • 3 replies
  • 2 helpfuls

Resolved! Populate date field in onChange client script

Hello, On the contract form have 3 fields. Contract end date should be calculated based on Contract start date + duration months. I created a client script and a script include but somehow I always get "null". I work in scope, but both client script ...

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How to add 14 days from the day when it was created

How to add 14 days to one of the date field from when it was created in scoped app. var gd = new GlideDateTime();gd.addDaysLocalTime(14);gd.setDateNumericValue(gd.getNumericValue()); Its adding 14 days but when the record created after 8 PM time . it...

Santhosh23 by Tera Expert
  • 1437 Views
  • 6 replies
  • 0 helpfuls

Resolved! KB Submissions what role is needed to Create Article?

We are using Knowledge Submissions workflow to build our knowledge base.  When an INC is closed, the agent checks the Knowledge box on the Resolution section and a Submission is then created when the INC closes. We have a number of agents granted the...

Resolved! Database view filter for 'is not empty'

Hi all,we need to add the filter condition in database view to filter out the empty value from model field.we created database view using the several table we added the condition in software discovery model table when model field is not empty but it ...

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Saranya K by Tera Contributor
  • 1610 Views
  • 1 replies
  • 1 helpfuls