What is: Working on a notification. I see that a previous dev created a notification that looks relatively normal. The "Who will receive" tab on the notification has a valid Assignment group selected, and there's a email script on the "What it will ...
Hi, I am trying to load data from Aternity to Software usage table using transform map. When I tried to load the data to software usage table there are duplicate records with same user name, publisher, product and last used date. How can I prevent th...
Need help writing a client script! I need to: check the value of 5 different fields Only 1 field will not be empty I need to get the value of the field that's not empty How would I write this? I'm thinking something involving g_form.getValue(). Thank...
I am having an issue setting the requested for field from an Item variable and was wondering if anyone had a solution. We would like to set request.requested_for field to the value of a variable in a requested item. This way, the Service desk can req...
Hello All, I need an assistance on this, I have a select box variable type on a record producer, which display names of some service catalog to be showing on the field once click. What the client want is, once the name of the catalog item is click, ...
How to populate a phone number based on the territory selector choice list Exampe: If the phone number is 13126266799 then North America needs to populated in the selector choice list same like if the phone number is +1 613-800-6513 then Canada needs...
User can only see active users, inactive users are not visible.
Need to show the Ritm Attachments in Sc task but Its showing two Attachments. When i am raising a request and adding attachments and when i open user attachments its showing me two attachments. I have created a relationship for attachments which i ha...
Hi All, Kindly help me . I got one requirement if the current choices start with pending then it changes to another state Work in progress the script: (function executeRule(current, previous /*null when async*/) { var state = current.state.getDispla...
Hi, Requiremnt: Need to add a "Submit" button on the form and it should behave the same say like the order now behaves.
We are implementing a proactive Problem Management worklfow. In thinking about KPIs, we know it will be easy to track high level such as the number of overall incidents for a service, are there less MIs, etc. Has anyone had experience tracking if the...
Hi Experts I have catalog item form. If I select multiple options on my form ( Multiple check box) it should be creates multiple sc_task.
I understand how to create a new incident using a template:https://instance-name/incident.do?sysparm_template=template_name...but how do you dynamically update it with other fields, e.g., ^caller_id
Hi, I have two new custom field in incident table called "Start date/time" and "End date time".I created one UI Page that comes when we click the UI Action button in incident form.I have only one message textbox field in UI Page with "Save" and "Canc...
Hello everyone! We have this requirement to modify the Resolution notes (close_notes field) on the Incident table for Incidents that are linked with a Problem. Whenever we resolve that problem, the related incidents are updated automatically. From th...
