I am facing the issue Email ignored by 'Ignore header' filter in Email log.can you fix anyone.
I Received in Email log Received-Ignored Why coming Incoming Email Received Ignored.
Forum Posts
Incident vs Work Order Differnces
Hi What are differences between incident and workorder ? Kindly let me know Thanks M Lohith Datta
How to Send ServiceNow Logs to External System for Ease of Searching and Analysis?
I have a requirement as shown in below screen shot, can any one let me know how to do it?
Resolved! I want to update affected_ci in the realted list of RITM table to get updated as per catalog variables && configuration item field on RITM form.
Hello SNC, I am trying to update affected_ci in the related list of RITM table to get updated as per catalog variables >> server. configuration item field on RITM form takes the value from variable by simple onLoad script but setting up affected_ci i...
Resolved! New state values are not coming. Please help me on this.
Hi all, Please help me on this. I have one custom table which is extended from the task table, in my custom table state is there which is coming from Task table. I need to display new state values for this. For this, I went to dictionary entry of sta...
want to populate Configuration item based on Business Service
HI All , Need help I want to populate Configuration item based Business Service We have a field named Business Service (u_business_service), and the Configuration Item field. When the business service is set to x, the configuration item field shou...
Resolved! how to get last 15 min from now
Hi,At present I am quering the input date with todays date .My code(Business rule) is : var date = gs.nowDateTime(); var inv =new GlideRecord('u_hpam_inventory_control_1'); inv.addQuery('u_input_date',date);But i want to query the input time wi...
How to get incident ticket age count and details of state, severity, ticket age bucket in Reports
i want to display count of incident age and also want to get details of that incident like (state, severity, ticket age bucket) using reports Please any one help me
Resolved! change state edit in list form
hi. can anyone help me with the requirment, i have written business rule for the change state where only change manager can be editable in list view, person who has admin and change manager need to edit the 2 fields, person only with admin should not...
Resolved! Why can people without access read knowledge in the knowledge base?
I'm having a problem with knowledge in my instance that I know is not OOB behavior, but I can't put my finger on what is going on. In my PDI I followed these steps: Create a knowledge base. Assign "users with 'itil' role" as a "Can Read" and "Can Co...
People Having a Hard Time Finding Catalog Items - i.e. IT Training and Travel request
Hi can anyone help me with the following requirment?Under the How Can We Help You? session of the Service Catalog, there are 30 items. All items are not displayed and to see the full list you have to click on the View all items to see all catalog it...
Resolved! How to query RITM table using a catalog variable field and client script parameter?
Hello, I am trying to query with catalog item variables while gliding RITM table. My goal is to use script include to perform a query using the variable - firstname and value retrieved from newValue (Client Script) in variable itself before being su...
Resolved! Record Producer Not Editable
Hello everyone, We have a Record Producer that is displaying the following message each time it's opened: "This item is in the process of being published. Please do not edit the item". That's, all the fields on the form such as Name, Table name, Stat...
Resolved! Notification Lead Time in CAB Workbench - what does the notification look/sound like?
Does anyone happen to have a screenshot or a description of when a CAB attendee clicks "Notify Me" in the CAB Workbench - what notification is triggered? Is it an email? Is it a pop-up or sound? I couldn't find any examples in my searching that could...
report of - In which team sla got breached
I want to report when the sla got breached and by which team. e.g. Incident is assigned to Group A, ticket got breached here . Then it is assigned to Group B. the ticket will remain breached here so in report we are unable to get by which team SLA go...