ServiceNow Community not showing images – only text
Currently, ServiceNow Community is showing only text (questions and answers), and images are not visible.Can someone please guide me on how to enable or view images in the Community posts?
Forum Posts
RITM Variable Not Saved in Native View but Saved in Workspace (sc_item_option Not Updated)
When editing an existing Requested Item (RITM) in the Native UI, catalog variables (example: Choose option : A, B,C) do not persist after saving.However, when the same RITM is edited and saved from Service Operations Workspace (SOW), the variable va...
RITM total duration calculation
I'm using the Before Insert and Update BR to calculate the RITM total duration for Closed Complete RITMs, but the scripts below work only for RITMs with approvals, not for those without. The RITM, which has a duration of 55 seconds, has the approval ...
Scheduled JOB Script for the Change Request
Hi, I'm using the script below, which is not working. Can anyone help me with the script to trigger the notification for the belowA notification has to be triggered 1 workday after the planned end date of a change is reached, and the Change Type is N...
Table data export
Hello Team, we have one table (hr_mapping) there are 80k + records in prod instance we want export & import this records into our lower instance can anyone suggest the best way to achieve this any schedule job script..? kindly help me in the script ...
Business Rule
I am using current.setAbortAction(true) in a Before Business Rule and displaying a custom message using gs.addErrorMessage().While my custom message displays correctly, ServiceNow also shows a system-generated message “Invalid update”.Is there any wa...
Issue with the Activity Filter configuration
Hi,I am facing an issue with the Activity Filter configuration.I am trying to place the Worknotes field under the Additional Comments field. In Configure Available Fields, I have selected and positioned the Worknotes field under Additional Comments i...
Using Inbound Email Actions with Transform Maps
Hi Community Good Day,I am looking for guidance on whether Inbound Email Actions in ServiceNow can be used for transform mapping or structured data insertion. As far as I understand, Inbound Email Actions allow direct record creation or updates using...
Global Search config only for active tasks except incidents
Recently are change manager use the global search to try and find tasks related to a particular Applications. When he put the application name in only incidents appeared. So he thought that they did not submit any changes for this application and ask...
Can you fully avoid collisions when developing forms?
We have been using ServiceNow for 9 years and made many forms over that period. Yesterday we found in testing a new build that the sc_task is being closed right away upon creation. We traced it back to a business rule we created 2 years ago to satisf...
quick link
Hi all, I would like to remove arrow button on the top of my quick links (knowledge, submit a request). because when clicking on that arrow its opening new window (I dont what that arrow, it makes me problem.) sorry cant attaches screenshot
Now Mobile Notification
I have created a custom push notification for now mobile that sends when a change request approval is needed. Along with this I created a custom screen for changes so it displays all the neccessary information needed to approve it. However I have not...
How to make the employee type field details as one of the columns in the resource management WS
How to make the employee type field details as one of the columns in the resource management workspace. Tried by configuring the list layout of the Resource assignments table but it is not reflecting in the workspace. Kindly let us know how we can ma...
Service Operations Workspace - Annoucement card
Hello @all, We have a requirement to enable text wrapping inside the Announcement card in Workspace.Has anyone implemented this before or found a reliable approach?Additionally, is it possible to include a URL or an HTML-type field within the Announc...
Change Conflict Calendar in CSM FSM Workspace
Conflict Calendar on ChangeThis implementation explains how to enable and configure the Conflict Calendar from a Change record within Configurable Workspace using a UI Action, Script Include, and a custom UI Builder page.Update Conflict Calendar UI A...
