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Can you help me for write script

Requirements - create entity field in hardware table choices: asia,  europe. create 2 location and based on those two locations if location A is selected then entity should automatically populated as Asia and if location is B then entity should popul...

IshwarR07 by Tera Contributor
  • 420 Views
  • 3 replies
  • 0 helpfuls

Resolved! Restrict access to RITM records and catalog task

Hello Community, We have a requirement to show certain RITM /SCTASK records pertaining to particular catalog item only. Rest all should be hidden for a user. What is the downside if we implement this customization??Thanks,Sajal

Service and Offering lifecycle

 Hi all,I'm working on populating Life Cycle Stage/Status over my Services and Offerings. The Create/Update is coming from another source and we are using Robust Maps.When Change the Status of Service to Life Cycle Stage = Deploy and Life Cycle Stage...

Mapping out a VMware environment

In the old days (a few short years ago) mapping out a service involved drawing relationships between servers, storage, switches, etc. It was pretty much a straightforward exercise. Today, with the advent of VMware, vCenter, ESXi, vMotion, and service...

tnt by Kilo Contributor
  • 1839 Views
  • 3 replies
  • 1 helpfuls

Digital signature for PDF documents using CAC or PIV smart cards

Hello wonderful people, Does anyone have a PowerPoint presentation or any documentation about digital signatures for PDF documents using CAC or PIV smart cards? I can't find anything on the Now create website. I believe it should be under document ma...

Kim Aly by Tera Contributor
  • 903 Views
  • 2 replies
  • 0 helpfuls

Auto open the tab when an interaction is auto routed to agent

Hello all, Iam currently working on one scenario for service operations workspace. So the requirement is to auto route the interaction to the agent who is available. And when it is routed to agent, the interaction should automatically opens in new ta...

Akhila P by Tera Contributor
  • 323 Views
  • 2 replies
  • 0 helpfuls

Custom Email Notification

Hello, Custom email notification in ServiceNow with approve, reject and return claim buttons. The state of current record in Approval table must automatically change to Approved or Rejected on basis of button clicked in email. Currently, OOTB notific...

ShivangiC by Tera Contributor
  • 700 Views
  • 10 replies
  • 0 helpfuls

Resolved! Continual Improvement Management difference with other processes

Hi all, Can you please provide a clear functional explanation to understand why someone should create an improvement initiative?This is my understanding:- improvement initiative: to improve something existing, implementation is not part of the proces...

Tommaso2 by Tera Expert
  • 677 Views
  • 2 replies
  • 2 helpfuls

How do I delete an on-call schedule?

I created an on-call schedule a while ago. I am not in need of it anymore, but can't find a way to delete it. Can anyone assist? I made it no longer Active, but hoping to find a way to delete it altogether. We're on Madrid.  Someone else previously a...

Sherilyn M_ by Kilo Contributor
  • 2857 Views
  • 3 replies
  • 1 helpfuls

Integration Issue key not defined

 Hello All,We are currently working on integrating Jira with ServiceNow using a Scripted REST API.Below is the script snippet being used:  var data = request.body.data; gs.info("Attachment Logs: " + JSON.stringify(data)); // Log is printed var key1 =...

rohit_murli by Tera Contributor
  • 335 Views
  • 3 replies
  • 0 helpfuls