Hi,I have a catalog item that has 2 variables I would like to pass through the workflow with 2 different events and populate who get the notification.The first variable they select a support group (assignment group) and want that groups manager passe...
Hi Team,I am working on enabling Work Notes/Comments access for the itil_readonly role. When I impersonate an itil_readonly role user and open INC/CHG/PRB/REL records, the Work Notes, Comments fields are not visible on the form.The requirement is to...
Back to Box QuestionI've recently complete a few big re-platforming projects, taking clients back to out-of-the-box. I now have the challenge of attempting to get an instance back to OOTB where the ITSM updates have been skipped since Fuji (I believ...
Hi all, I have a request that is Closed Complete but is showing up under Open Requests on the Service Portal. Any idea why this is happening? How can I remove the Request from Open Requests? Thanks,Mallika
we have already have logic for create/modify/delete in place
I created a remote task definition and configured it as one sould, inbound and outbound fields, transforms and consumer criteria. I published it, however when I went to the consumer instance to activate my remote task definition , it did not show. I ...
I’m reviewing a Request flow where the subflow calls a PowerShell script to fetch license details from Microsoft Graph. The task mentions updating the limit from 1000 to 1150, but I could not find any hardcoded limit in the flow, subflow, or PowerShe...
Hello all, Can someone help figure out if it is possible to change the view for a user record in SOW?Currently, the view used when opening a user record through SOW is "Default View". I'm wondering if there is a way that we can change this view to an...
"There is a create request declarativ e action on sow for incident when clicked on it it takes you to the categories then you select one catalog form and then submit.when request gets created incident gets closed and the below page is coming.I need t...
Hi,I created a column report with weekly intervals, but the X-axis is displaying too much data starting from 2023. To limit the data, I updated the filter to Weekly view – Last 1 month (Created on or after last month).However, the report is still sho...
Hello All,How i can remove the Reassign card from service operation workspace?@Ankur Bawiskar any idea on this?
Hi, I’m planning to take for the CIS-ITSM certification exam. Is it mandatory to complete the CIS – Data Foundation exam before taking CIS-ITSM , or can CIS-ITSM be taken independently?Are there any prerequisites or restrictions regarding the order o...
Hi All,How we can directly switch to a particular view from a ui action? Tried few scripts but not working as expected.// Redirect to newly created record with view var url = '/u_email_client.do?sys_id=' + response + '&sysparm_view=genai_stand...
Hello Community, I am facing an issue in ServiceNow where a specific target customized field is not getting populated after an Import Set transform runs, even though the source data is correctly visible in the Import Set table. I have written a scrip...
Hello all,I'm trying to understand best approach to update "Time worked" field ( OOTB ) . And any impact updating the field.i have to update Time worked value from 10 hours to 10 mins.
