Hi everyone,I am working on a ServiceNow dashboard where I have multiple Interactive Filters. One of my filters is Product (Reference: cmdb_model) and I would like another interactive filter to depend on the value selected in the Product filter.Examp...
SpoilerHello Community, We have a requirement in ITSM where once an Incident record is moved to the Closed state, it should become read‑only for all users except Administrators. Currently, users can still update fields after closure, which is causing...
I am trying to make per assignment group OLA to track initial response times across assignment groups. I made one with the following start conditions: Active=trueAssignment group = my assignment groupPriority=1Assigned to is anything Set start to u...
Hi All, I have a reference field on a form. When I click on the “I” (Info) icon, it opens the record in a popup window.Its portal side where I click on i button it is showing editable fieldsI want to make that popup read-only, so users can view the d...
I need a related list on Incident form. It should only list emails that the subject starts with P2 for that incident. if now emails we dont want the list to show at all
Hello Community, Have any of you ever encountered a situation where you need to send a collection of information organized in a multi-row variable via email? I recently tackled this challenge and wanted to share my approach. Typically, when we discus...
Hi All,I tried to add Hint to a string field (name is Category) choice (Functionality) and it displays hint when users hover on it in platform. The same is not working in Workspace, can we add tooltip/hint to choice values in workspace? Thanks!
Hello Everybody, I need to hide the “Closed Skipped” state choice on the RITM form.Will hiding it at the form level affect historical records that already have this state?I tried a UI Policy with g_form.removeOption('state', 7);. It hides the option,...
Hi All,I am new to UI builder. We are building the custom workspace. in list view beside to user name the user's avatar also needs to display. Like it should be combination of users avatar and username. so kindly provide any idea to achieve this
The average expense pertaining to each ticket.
We’d like to provide feedback on the integration between Problem Management and Change Management and share a use case where the current model creates a gap in traceability.In our operating model, problem records are owned by problem coordinators, wh...
Hi Team,I need to write a Query Business Rule where the short description contains "test12334", and only members of two groups (Group A and Group B) should be able to see those tickets in the list view in the catalog task. Could you please provide th...
Hi Experts, I have a requirements to create a variable filter in report or dashboard and based on that we can filter the RITM.I checked few logic from my side- I have created PA dashboard where i'm showing the specific catalog item RITM from (tabl...
Hi Team,We are facing an issue with syncing Additional Comments between Idea and Story.When additional comments are added on the Idea (for example, by the Idea Submitter) and a Story is created from that Idea, the comments are copied to the Story. Ho...
Hello,I've a requirement to display the image with in the variable set popup. We have a catalog item with variable set. User is going to add the rows by populating some variables data (ex variable is 'part') . When the user selected the part variable...
