Hi EveryoneWe have encountered an issue where certain users in ServiceNow are marked as active but do not have a corresponding User ID populated. As part of our provisioning process, we typically reference the User ID before proceeding with account c...
Hi All,I have a requirement to add a Date Picker Interactive Filter to a dashboard in ServiceNow.Here’s what I need help with:- I want to filter the report data on the dashboard based on the Created Date field of the tickets.- The Date Picker should ...
Hi Team, We have created catalog item along with workflow. We have used list collector for Requested for variable. How to create multiple RITM if requestor is selecting more than 1 user name in the Requested for variable. Kindly help me on this.
I'd like to know more about Event Management.I'm creating CI relationships, generating alerts, and grouping alerts based on the CMDB,but it appears that a primary alert is being created automatically.I'm hoping that the alert status will recover and ...
When using the mention functionality it is difficult to tell right away if someone executed the function correctly. If someone types @Name instead of clicking the person's name from the dropdown it looks the same and we can only tell if we check the ...
There are 1 to 15 iteration/subflow calling, after this subflow calling want to update RITM close complete, as per present set up its updating prematurely, that means without completing all iterations its updating closed complete
Which one of the following is NOT a method used for logging messages in a server-side script for a privately-scoped application? A. gs.log()B. gs.error()C. gs.warn()D. gs.debug()
Hello we are currently on the Yokohama release. Is the platform analytics version of the CIO dashboard available for Yokohama? I was told to get it from the store, however, I only see the Zurich as the available version in the store.
Hi anyone can explain with general examples for Difference between Emergency Change and Urgent changes(Expedite)?
Hi,Is there any role for approving the standard change templates?
Hi Community Members, I am facing issue on change form, Right now we are using custom form fields and custom workflow on change form.we are using custom state field, but now we have a requirement to change custom field to OOB state field(which is o...
Hi team, We have a requirement to set default KM HTML editor fonts as described below: Is there any method available to implement this feature.? Main font - Arial 12H1 font - Arial 18 boldH2 font - Arial 14 boldH3 font - Arial 12 bold Regards,Sarany...
Hi, I am facing some issue here.I have a scenario here, when someone replies by email, the reply text + inline images + attachments are added to the correct case automatically. But here the issue is when i reply from the email the body is mapping to ...
Can I integrate with Copilot with an ITSM Pro license?for example,Knowledge Search and Copilot in ITSM Pro license?
Hi Team, We have received recommendation from servicenow that Calculated Fields should not call GlideRecord or GlideAggregate Steps to resolve issue: Consider using a business rule to replace the calculation. The business rule can perform the calcula...
