How to reset Incident "Default View" for 1 User

[Michael Wellnha]

Hi all,

one of our Users encountered a little problem that I can´t seem to fix.

Since he logged in today his standard view for all Incident Modules is "Incident Manager".

He cannot select "Default View".

Where can I find the problem?

Thanks in advance for every helpful reply.

Regards,

Michael 

[Pooja Mallikarj]

Hi,

You can select view 

Go to System UI --> Views from navigation panel.

Open the record with Title Default View.

Check in the Forms section whether the table you are talking about is present or not. If not then add it.

Please mark correct/helpful if it helps for you.

Regards,

Pooja

[Michael Wellnha]

Hi Pooja,

the Incident Table is listed in the Form Section of the System UI Views.

It should be - because other users can choose the Default View with their User.

[Alberto Consonn]

Hi,

with an admin user, go to System UI > Views and go in detail of the following record:

• View Title "Incident Manager"
• User: name of the user who encountered the issue 

Try to make hidden to true (or change the setting of this record) and create a new record for the Default View for that specific user.

It should fiy your problem!

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[Michael Wellnha]

Hello Alberto,

there is no View "Incident Manager" with that specific User.

I still did your suggestion and hid the "Incident Manager" View, but it is still selectable and chosen for this User.