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Blog Articles

Standardize foundations: Invigorate upgrades

Session Code: CSS1571Presenter(s): Maja, PaulCompany(s): ServiceNow, ServiceNowAbstract: One of our customers was prepared to deploy ITOM and Service Mapping, but found the instance they had been usin...

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Start by defining outcomes

Session Code: CSS1572Presenter(s): Derek, DavidCompany(s): KPMG LLP, KPMGAbstract: ServiceNow programs that truly transform businesses have a number of common characteristics. First among these succes...

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Plan for value: Determine and share business value

Session Code: CSS1573 Presenter(s): Mika Company(s): ServiceNow Abstract: Get a high level overview of the value ServiceNow drives for its customers. Use our value calculators to reveal the potential ...

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Customer service transformation at Tangoe

Session Code: BRE1644Presenter(s): KarenCompany(s): Tangoe IncAbstract: Tangoe is the global leader in telecom expense management, managed mobility services, and cloud expense management software and ...

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Harness foundations: Customize correctly

Session Code: CSS1574Presenter(s): Brett, IvanCompany(s): ServiceNow, ServiceNowAbstract: Customizations can be powerful or create challenges. At this session, you will learn best practices and strate...

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Extract the plan: Anyone can create a success plan

Session Code: CSS1568 Presenter(s): Jeff Company(s): ServiceNow Abstract: In this Customer Success Theater session, you will be guided through the Customer Success Plan: A framework for determining ho...

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Execute success: Begin your implementation journey

Session Code: CSS1569Presenter(s): DianeCompany(s): ServiceNowAbstract: Knowing where to start is the most critical step in your ServiceNow journey. In this presentation we'll discuss how to build a p...

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