Decoding Release Notes

Session Code: THS1522Presenter(s): Katie OttCompany(s): ServiceNowAbstract: Are you overwhelmed by the amount of new information associated with each family of release? Do you want an easier way to ge...

Best practices: Translate business requirements into development

Session Code: THS1546Presenter(s): Richard NortonCompany(s): AcorioAbstract: A co-location data center provider needed to replace an antiquated solution to track their equipment inspections and wanted...

Killing a 10 year old Excel file

Session Code: THS1545Presenter(s): Adam RobbinsCompany(s): CelaneseAbstract: Learn how the IT department at Celanese ended a 10 year run of Excel to send IT end user communications and implemented a s...

Prepare for ServiceNow Releases

Session Code: THS1523Presenter(s): Jatin GabaCompany(s): ServiceNowAbstract: Interested in a collision preview to help identify how an upgrade can potentially impact your system? Learn how ServiceNow’...

How to stand up a ServiceNow Center of Excellence and Innovation

Session Code: THS1507Presenter(s): Mark TonseticCompany(s): ServiceNowAbstract: A CoEI is a recommended organizational construct for managing your ServiceNow implementation, overseen by your platform ...

Out-of-the-box or customizations: How to Win with Upgrades

Session Code: THS1521Presenter(s): Karin CheungCompany(s): ServiceNowAbstract: Whether ServiceNow customers choose to customize or tap out-of-the-box features, they are given the versatility, transpar...

Build your ServiceNow business case

Session Code: THS1509Presenter(s): Pooja GuptaCompany(s): ServiceNowAbstract: A strong business case will help you expand your ServiceNow investment by building buy-in and enthusiasm among your key st...

Improve instance upgrades and reduce technical debt with HealthScans

Session Code: THS1519Presenter(s): John KonczalCompany(s): ServiceNowAbstract: Are you ready to ensure that your ServiceNow instances are healthy so you can deploy the latest upgrades efficiently and ...

Build A Team of ServiceNow® Experts For Your Organization

Session Code: THS1510Presenter(s): Josh DownieCompany(s): ServiceNowAbstract: Effective training gives your ServiceNow platform team the expertise to teach others how to make the best use of ServiceNo...

Automated Test Framework: Faster and more reliable app delivery and upgrades

Session Code: THS1518Presenter(s): Jivanjot KaurCompany(s): ServiceNowAbstract: If you want to eliminate slow, complex, resource‑intensive manual testing, then this theatre session is right for you. L...

Engage Your Executive Sponsor

Session Code: THS1503Presenter(s): Diane ClarksonCompany(s): ServiceNowAbstract: The executive sponsor plays a critical role in driving change and removing roadblocks. This session will help you to de...

Creating an Organizational Change Management Plan

Session Code: THS1504Presenter(s): Jason KnickmeyerCompany(s): ServiceNowAbstract: McKinsey & Company reports that 70% of transformations fail. To successfully transform how work gets done at your org...

How To Manage Demand For The ServiceNow Platform

Session Code: THS1506Presenter(s): Sasi YajamanyamCompany(s): ServiceNowAbstract: Demand management ensures that the ServiceNow platform team and service delivery function has the capacity to meet bus...

Calculate the value of upgrading consistently

Session Code: THS1489Presenter(s): Mika SissonenCompany(s): ServiceNowAbstract: Keeping current on the latest release of the ServiceNow platform means increased productivity, lower operating costs, an...

See the Playbook in action: ITSM incident

Session Code: THS1497Presenter(s): Sheeba SrinivasanCompany(s): ServiceNowAbstract: Come and see our latest product: ServiceNow® Workspace Playbook. We will review how the incident response process ca...

Begin Your Implementation Journey

Session Code: THS1499Presenter(s): Kristine IotteCompany(s): ServiceNowAbstract: Knowing where to start is the most critical step in your ServiceNow journey. Building a phased program plan, capturing ...

How to Find, Manage, and Coordinate Capable, Certified Partners

Session Code: THS1501Presenter(s): Ed KlebanovCompany(s): ServiceNowAbstract: Choosing the right implementation partner is crucial to a successful ServiceNow implementation. In this session, you’ll le...

Managing Application Development on the Now Platform 

Session Code: THS1502Presenter(s): Diane ClarksonCompany(s): ServiceNowAbstract: Application development on the Now Platform can enable IT teams to be faster and more efficient in delivering value. En...

Intro to IntegrationHub

Session Code: THS1423Presenter(s): Edwin KwanCompany(s): ServiceNowAbstract: Intro to IntegrationHub. - What it is - Who it's for - How to get more info about it

Intro to Flow Designer

Session Code: THS1442Presenter(s): Jake Burman, Edwin KwanCompany(s): ServiceNow, ServiceNowAbstract: Get an introduction to ServiceNow's low-code process automation solution and see how it can be lev...