Hi All, We are demoing AI Agents, and trying to use the triggers on use cases, but it's not working. We added a trigger to the use case to run when an incident's state changes to "In Progress". We tried to change the incident state both on next exper...
Hi everyone,I’m planning to take the ServiceNow Certified System Administrator (CSA) exam soon, and I’m trying to figure out the most effective way to prepare.What topics should I focus on the most?Is hands-on practice using a developer instance enou...
Could someone please direct me to resources or guidance on creating an AI agent?
when i open dashboard from self service.i just want to create new dashboard to add my report but when i open dashboard i did not see create new botton.i try my best to do everything like from plugin activate i activate performance analytics and see u...
Actually i scheduled My CAD exam through online proctored mode and i clear all the checklist which are required by a examiner then i have started my test and then i was at the ending of test and i was just click on the submit button then unfortunatel...
hi everyone Even Agent is availaible,In portal live agent availiblity is showing false ,and sometimes if it is avalibale it displaying message like thishere agent is available can anyone help ,me to solve this
Hi Everyone,Kindly help me to add user info like employee number, country, location and other details under AT a Glance section in contextual side menu.
hi everyone,i m currently working in now assist in csmso whenever interaction record is createdWorkitem are not getting created on awa_work_item table even if i have correctly configured the channel , queue and assignment rule this preventing agent t...
Hey there, I’m currently working with a domain-separated ServiceNow environment and exploring the integration of Now Assist functionalities. While I’m aware that certain components of Now Assist, support domain separation (https://www.servicenow.com...
here we are using propose solution declarative button its not working in csm/financial workspacesol siin backend proposal solution button is working good and giving reslotion notes making state to resolveCan anyone help me how to configure this
How can we are able to feed pdf data in now assist custom skills?
I am looking for a way to change the phrase 「Answers generated by AI. Review for accuracy.」 displayed at the start of virtual agent chat to Japanese.The following verification was performed on the demo instance(ver.Xanadu) to change the 「Answers gene...
hi everyone Even Agent is availaible,In portal live agent availiblity is showing false ,and sometimes if it avalibale it displaying message like thishere agent is available can anyone help ,me to solve this
Hello Everyone,Kindly suggest how should I add a new search resource in Agent Assist icon.There are by default 4 options her, I want to add two more how should I do that>Thank you in Advance
