Hi team , I am working on a project to create a "widget recommendation system" that is if the user gives the use case, the widgets has to be recommended for that use case. I am using now assist skill kit and here I have some queries . 1.How can I mak...
When we ask for the case summary in virtual agent we are getting a card response as expected with short description, created, priority, updated and description field. but here in MS teams chat along with description field we are getting extra info wi...
in ms teams virtual agent in middle of conversation after typing restart i need to get the survey before restarting. and also where ever we have dropdown list to select for the users there we need to restrict the typing (user input by typing).
Hi All, I wrote email script to pick the values from system property and display it in email notification. But I am unable to see the email script values in the email. Attached are the email script and notification images. Kindly assist me here Thank...
So these are the related links for surveys. But is there a way to just export the data into a excel or csv file? I don't see anything under Responses or Scorecard.
Hi everyone , can someone please help me on how i will assigned all my HHD stories to my themes and EPIC
Chat is transferring from Now assist Virtual agent to live agent but the chat summarization is not working and showing the below message.Unable to summarize chat. Now Assist isn't set up to process this request. Please suggest. Any help would be appr...
Hi Everyone, Ideally, when clicking in 'summarize' button it loads the case summarization on workspace. But I have a requirement that Auto summarize HR case summary by now assist without manually clicking the 'summarize' button on HR case workspace...
how can we copy new or updated KB articles from one instance to another instance through automation. The process can be automated and run in a periodical cycle basis.the articles that were published in the last 10 days in the non prod instance to pro...
What is your favorite AI course to take that has helped you better your ServiceNow skills?
We are currently using a custom application, referred to as the Server Maintenance Application (SMA tool), which requires inputting the server’s name for scheduling one-time or periodic maintenance. This tool is integrated with the Netcool applicatio...
For conditions, I need to run a report on Friday that gets people with an appointment on Monday. But I have tomorrow or next week. I don't have an option for "next monday". How do i do that?
i have created a dashboard and while adding widget in dashboard i have selected Content Block in widget category - static html to show hyper links in widget but after filling all details in record while saving static html getting error as invalid in...
I'm trying to enable Now Assist code completion on a Xanadu instance. As per the docs, I've set sn_now_assist_code.enable_promptless_experience to true but I'm still not seeing code completion being activated. Any suggestions of what I'm missing ...
Prompt users with the question, "Are you sure this ticket couldn’t be solved by turning it off and on again?" before allowing them to submit an incident, and provide playful messages based on their response.
