I'm working on a use case where I want to trigger an AI Agent use case when an incident is created in ServiceNow. I’ve configured the trigger correctly — the use case is active, the condition is properly set, and the assigned roles are in place — but...
Hi: I am not able to edit 'input_fields' for ITSM 'Suggested steps generation' AI Skill.Please see: The 'input_fields' defaults to short_description. I would like to add Description, but am not able to do that.Could you please advise on how to do th...
Question: Custom Output Fields Not Populating in Now Assist Skill KitHi Community,I'm working with the Now Assist Skill Kit to create a generative AI skill that extracts incident details from a transcript — such as urgency, category, subcategory, a...
Dear experts, How to make use of the data type - JSON Translations in the Script Action on Flow Designer? ChatGPT and Gemini (I know not reliable, but no other sources to confirm) both suggested that it is used to send or receive output data to ...
Help: When is NOW Assist expected to be available for use with summarizing ITSM Problems?Only INC in Washington DC today.What's the Roadmap show.When can we expect?Fame and fortune to credible responses.THX-JJ
We are facing response time over 10s even with ChatGPT4 which 25% faster and during our load testings Now assist stopped working after 200 concurent request. Is there other customer facing the same issues? Now we are considering moving back to NLU to...
We would like to move all references of Now Assist Live Agent from the Now Assist agent.
Hi All,Now my team is trying "Voice Input" skill but it does not go well.We could set this skill itself on Now Assist Panel but the audio processing step keeps failing to complete successfully. We believe that our LLM setting does not have any issue:...
Hi:I created a Now Assist Skill that takes an incident record and creates a KB article with it via UI Action. Below is the Ui Action script. The problem is that it is not populating the short description of the article and the article body does not i...
I am working on implementing 'Analyze incident trends' agentic workflow and running into this error/message:Get Incidents GAF dataInputsOutput Fields : No clustered data found. Task or prompt I am using is : Identify top 2 recurring incident issues i...
Is anyone using Microsoft Contact Center embedded through OpenFrame to provide GenAi Agent Assistance instead of using Now Assist capabilities? Thanks
Hi all,I'm currently working on ServiceNow (San Diego/Xanadu version) and looking for a more user-friendly way to monitor email notifications sent to specific users. I know we can view sent emails under System Logs → Email Logs, but this requires fil...
Hello,I am trying to automate the Incident Summarization flow of Now Assist feature on Incident form. However I am not able to get the 'Summarize' button action in UI action or Custom UI test step in ATF. Could you please help me with the test step ...
I've watched a few YouTube videos and I'm trying my hand at building my first AI Agent. I've created a tool from the Record Operator option but I'm struggling to figure out how to map my input/value into the filter conditions. You can see here it pic...
For now Assist implementation for CSM for "Knowledge Article Draft" skill; is there a way whereDrafted articles should not include any data that would be considered Customer DataDrafted articles would be based on conversations and ticket information ...
