Need help On Portal issue while chat in now assist
while chat in now Assist virtual agent , At some point of time, i get the error. I am attaching the screenshot below.Please assist me the way to solve the issue.
Forum Posts
Now Assist in Virtual Agent - Branding:menu items not visible
Hello Everyone, I recently installed Now Assist in Virtual Agent. I want to add a menu item on the support page that is a link to a catalog item, however when I try to add an option of link or text type the option does not appear. I attached a scre...
chat and case summaries and resolution notes by using the Now Assist panel in Agent Workspace ITSM
HI Team How can we Generate chat and case summaries and resolution notes by using the Now Assist panel in Agent Workspace for ITSM? Regards,Amit
Images in Chatbot Bubbles Are Cut Off – Is There a Way to Add Scrollbars or Resize via CSS?
Hello,I am experiencing an issue where images displayed within chatbot message bubbles in the ServiceNow Employee Portal are cut off and not fully visible.Currently, I am unable to see the entire image within the chat bubble. I would like to know:Is ...
Resolved! Restrict Now Assist AI Search results to specific users
I am preparing to trial Now Assist in AI Search on our Employee Center for a limited group of users. I have enabled Now Assist Multi-Content Response under Now Assist in AI Search and it works well. However, I'm looking for a way to restrict who can ...
'ITSM incident resolution investigation AI agent' to populate comment without updating
Hi:The 'ITSM incident resolution investigation AI agent' has a script:'Add a resolution plan to incident's additional comments' that updates the comment on the incident with the resolution plan. We want it to just populate the comment field without u...
Resolved! Real-time Monitoring of Now Assist Consumption
Hi team, if there is any method for them to montior the assist consumption real-time? I check the docs :https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=7cf704399327a610a3ecfdb86cba1052 and found that Now Assist usage data is refres...
Resolved! Seeking Advice on Configuring Now Assist to Display Current Outage Information
Good morning everyone,I am currently working on configuring Now Assist to use information about current outages as a data source. The goal is to ensure that users can be directly informed about ongoing outages when they ask related questions.However,...
Resolved! Simple flow with permissions issues
Hi, Literally 24 hours experience with SNOW so Im sorry if this is stupid but ive been up all night and day on this. I have tried using AI agents, I have read documentation, I spent all night last night watching you tube videos on service now and bas...
Now Assist Analytics - Top 5 Queries missing
under Search analyzer; Top Queries KPI's is not showing up
Resolved! Default model provider list coming empty in now assist admin
Hi Community,I'm in the process of setting up Now Assist in my instance non-prod instance and I've run into an issue with configuring the model providers.What I'm trying to do:I am navigating to Now Assist > Settings > Manage model providers to selec...
Now Assist Use cases for Incidents for IT support
Hey everyone, my team and I working are trying to figure out uses cases that we can implement on Now Assist AI agent and was wondering if anyone could give us some ideas on things that worked for them and didnt. Thanks, Kishan Patel
Enabling Now Assist Sparkle icon on the Propose Solution modal.
Dear ServiceNow Community, I am seeking assistance with enabling the Now Assist Sparkle icon on the Propose Solution modal, specifically within the Resolution Notes field. Currently, this functionality is accessible on the Native form, and I would li...
NOW Assist - Non English user with KB in English
I have the Now Assist Panel - Platform working with the correct KBs. Also NOW assist config is enabled for core languages including Spanish. However running into an with the non-English users if the KB article is in English only -If the user lang is ...
Resolved! 'employee_relocation' is not a unique HR Service value
I have a question about the ServiceNow HRSD HR Catalog that I'd like to consult. For practice, I created a new catalog item in the HR catalog, but after clicking submit, it showed the warning in the image. Could you please advise on how to resolve th...
