Hello,After being provisioned a Now Assist instance by ServiceNow, I am unable to get the Now Assist panel to load in the top-right view. I have reviewed and attempted most troubleshooting steps outlined in the following KB articles without success:N...
Hi Everyone, We’ve recently enabled the Now Assist Skills for Knowledge feature and are looking to modify the condition related to the "Knowledge Gaps Identification (ITSM)" skill.However, the field appears to be locked (greyed out).After raising a c...
I am building an AI Agent in ServiceNow, and I would like to know if it is possible for this AI Agent to connect with users to a live agent when prompted. Specifically, I am looking for the following information:Can my AI Agent be configured to seaml...
Hi Team, We are experiencing an issues where we are not able to open link from the AI search with now assist results. In short , the links are broken in AI Search when enable Now assist Kindly assist with the troubleshooting steps Regards,Amit
We’ve invested in cleaning up Knowledge and enabled AI Search & Genius Results, but our users still default to opening tickets—even when answers exist. I’m curious how others are handling this.- What metrics do you use beyond article views?- Has AI S...
I am using AI Agent Studio to develop an AI Agent. Under the Create and manage menu of AI Agent Studio, I've defined the specialty, and in the Add tools and information section, I have added a Search Retrieval Tool as shown in the first screen shot. ...
Hi,I am trying to auto-populate the 'Assigned to' field in the Hardware New record with the user from the 'Requested for' field in the Requested Item, after the RITM number is populated in a custom field called 'RITM Number' in the Hardware New recor...
We successfully upgraded the our instance to Zurich Patch4.Following the upgrade, we attempted to establish a connection to the Oracle MCP Server using Credential Authentication; however, this attempt was unsuccessful.Connectivity to Oracle via REST ...
(not a question)Now Assist analogy to an airport and important tables. Nothing fancy here, just sharing backend tables that helped me to duplicate an Agentic Workflow. With this backend access, you can do it quickly using Insert and Stay instead of g...
Hi AllI am the admin for our ServiceNow instance, but I am unable to log in to Now Support to raise a ticket for an MFA issue, and I am stuck in a loop.When I try to log in to Now Support, I get this message:“Sorry, you can't login with this ServiceN...
Hello Community, Wondering if anyone has built a functional AI Agent, or FLOW that is capable of read and understanding the service catalog items inputted into it. And with that information, determine which form to suggest to the user in a comment if...
How can we design an API-based solution in ServiceNow to mirror Group and Group Member data from PROD to lower instances (DEV / TEST), ensuring that newly created or updated groups and their members are synced and retain the same sys_id across instan...
whenever i try to submit the catalog and create a RITM in service now through the virtual agent. It gives this error. Also the requestor item value is set for the logged in user. Also we are using catalog client script for setting the value of the re...
