Hi everyone,I’m currently exploring AI capabilities within ServiceNow and wanted to understand whether the Regulatory Change Management module is a prerequisite for enabling these features.Is it necessary to implement this module to leverage AI-drive...
Hi All, Virtual Agent - AI(Now Assist)When we search with text create incident in virtual agent chat box. create incident link will be shown. when we click on the link it redirects to create incident record producer. once the incident is submitted re...
Alert level: critical.Some features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the issue persists log an issue with Support
I have a doubt about why ServiceNow is better than email.I understand ServiceNow is a workflow automation platform, but couldn't we achieve the same with a well organised shared mailbox?For example:- We can assign tags to track ownership- Users can m...
We are using AI Search (Patch 7) with Standard Chat. When searching for certain prompts, AI Search is returning irrelevant Catalog Items that do not match the user’s intent.Example:Search prompt entered: “outlook not opening”AI Search correctly retur...
I have created a Now Assist Skill Kit and whenever I test it or run it through Flow designer it is not fetching the input.Prompt:You are an AI assistant that predicts customer churn risk based on customer support interaction signals. Analyze the foll...
I’m looking for best practice guidance on routing work across multiple Shared Services groups where we need more than one fallback option depending on the Shared Services area.What we are trying to achieveWe have multiple Shared Services teams (examp...
How are articles recommended in chat recommendations in Now assist for agent? We have A knowldge base where can read = All active users. But Article template is broken in 2 sessions. (Instructions - ACL view for non itil/all and lower Instructions - ...
Hi Everyone, I’m currently working on the Virtual Agent and need to enable AI search functionality for a custom table along with Knowledge Articles and Catalog items. For example, if a user types “Network issue” I want the AI search to return records...
Hello all,We have had the core basic Now Assist activated for a couple of weeks, generally just using the incident summarization, email generation etc features. We noticed that starting yesterday our daily assists doubled directly related to this ski...
I wanted to double check that using the "Virtual Agent Bot Integration API " to still route live agent chats to the appropriate channels still work for bots that are set up using the Now Assist in Virtual Agent?Any experiences that others can share a...
Dear all,As part of my learing on Now Assist and custom skil, I try to build a skill which scan an incident for good data quality.For that I have created a script include as below which specify the rules to follow :var IncidentDataQualityEvaluatorTes...
I manage the delivery teams for our practice for SPM, EA, CSM & industries, and now also for all AI products, and noticed that for CSM and Industries, there is a page with all the products organized by category. See attachment. I have Now Assist (I...
HiRequirement-when ITIL users access Esc portal or virtual agent(as a end users), search results should display only End user knowledge base articles.The IT4IT KB should be restricted and visible internally (only in Agent workspace/fullfiller view/In...
Dear all,I am actually study all serviceNow AI modules and reach nearly the end after going through most all labs.So far , all customers are most of the time thinking that AI will do all the magic at their own place. But if for instance issues like i...
