Playbook task created by Now Assist does not have the requested parent table specified in the text
Hello, is there a way to let Now Assist create the playbook with desired parent table specified in the task definition ? Thank you.
Forum Posts
Can you clone the [AISS - Create Incident Agent] - Incident search source?
This is the search source used by the 'incident assist' Now Assist skill. I would like to be able to apply conditions specific to one domain. The 'insert and stay' option is available while in the global application domain, but this search source i...
Now Assist case summarization error
Hi,I'm facing an error while testing my prompt of case summarization with a clone of the OOTB Case summarization skill, this is the error message:{ "error": { "sourceErrorMessage": "", "sourceErrorResourceId": "", "errorMessage": "Error in validating...
Looking for all the model card details
Hi all,I am looking for the details of all the AI models that ServiceNow uses, similar to below doc: https://downloads.docs.servicenow.com/resource/enus/infocard/sn-slm-v2.pdf Where can I find similar docs for other models?PS - the docs here has the ...
Requesting PDI throughs error
Hello Community,While requesting a PDI, its throughing an error. Can anyone help in this?Thanks
How Does Virtual Agent with Now Assist Learn?
Hi Community,We recently implemented Now Assist for Virtual Agent in our ServiceNow instance, and our users have started using it.However, some users have expressed concerns that the assistant does not seem to improve over time. They feel that it pro...
Getting an error on Now Assist Virtual Agent
Hi, We have installed all the required plugins now assist virtual agent. Enabled in ESC PortalI have created the topic in Virtual Designer as LLM model type name as 'Outlook Issue-Auto Remediation-Nexthink'. Example: Whenever user types outlook slow ...
Need to connect Datadog MCP Server in ServiceNow
Hi,I am trying to configure the Datadog MCP Server in ServiceNow. The MCP server does not use a traditional authentication mechanism; however, it requires DD_API_KEY and DD_APPLICATION_KEY to be passed as headers in order to fetch the available tools...
Is there any OOB document summarization skill available in ServiceNow?
Hi Everyone,I would like to understand whether ServiceNow provides any out-of-the-box (OOB) document summarization skill using Generative AI.Use case:When a user attaches a document (PDF/Word, etc.) to a record, I want to display a “Summarize Documen...
extracting excel attachments coming into shared mailbox
Hello Team, I have a use-case where my customer receives email attachments in multiple formats excel, PDF, images. These document type can come in one email and hence the objective is to extract the details of the attachment and then match it against...
Generating a formatted Knowledge Article from a Word document using Now Assist
Hi All, I'm looking for guidance and real-world experience from anyone who has tackled something similar with Now Assist / Document Intelligence. What we're trying to doWe have HR policy documents authored in Word (.docx) and we want to turn them int...
No active model request transformer found for configuration: llm_generic_large_v2
Whenever I execute a feature of Now Assist this error comes into the logs: "No active model request transformer found for configuration: llm_generic_large_v2." The process is able to proceed accordingly. However despite that, the error still appears.
Resolve HR cases Agentic Workflows
Hello Community,I’m currently evaluating the OOTB agentic workflows for HRSD, specifically:Predict and TransferResolve Non‑Critical HR CasesResolve Critical HR CasesIn the ServiceNow Community YouTube demo videos, these workflows function as expected...
Resolved! Now Assist Panel - Adding a button for a custom skill
Hi all I'd like to have a custom skill shown in the Now Assist Panel as a button, just like the other OOTB skills are shown.I already selected the "Now Assist Panel" checkbox in the Skill's "Deployment Settings" from Now Assist Skill Kit. Also, from ...