Hi Community, I’m currently working with an agentic workflow in my PDI and would like to better understand how deployment and collaboration are typically handled for AI agents in ServiceNow. Specifically, I have the following questions: Deployment a...
Hi all, We plan to implement Now Assist in Virtual Agent for our client, but the documentation doesn’t clearly specify which plugins are required. Since the client is only interested in Now Assist within the Virtual Agent, we want to avoid installing...
Is build agent is still open in pdis if not can we use now learning to experiment it ?
Hi how to show custom ai agents in the below way as pills(like create a data visualization)
Hi Community,I am currently exploring the Now Assist SPM skill Redefine Records. This feature enables AI assisted text refinement across multiple record types including Product Ideas, Demands, Epics, Projects, Capabilities, Features, Stories, Project...
When i try to execute step 6 while working on my lab instance, the code summarization is not available. The first picture highlights my problem versus the second picture.
"Sorry, there was a problem on my side trying to complete this request. Try asking again later."Hello everyone, Has anyone been experiencing this issue? Any HI Case solutions that you can recommend? This happens whenever I use the "Resolve HR Case" ...
I am trying to use web search tool in skill, but i want to access only specific sites like Servicenow community and some other. I tried using using a Skill like web search and populating sites and domain field in it, but it didn't worked out. Any pos...
The requirement using AI Agent Workflow is , when a incident is updated by caller while incident is in resolved or on hold state then, the ai agent should automatically detect the updated value or field and then determine whether the incident fields ...
Hello all, I am trying with Document Extraction skill to extract the data from the document and to copy in the target table(kb_knwoledge). The use case is to create knowledge article from the document attached. While I try I am getting this message b...
Hi community, The Now Assist skills for Sourcing and Procurement Operations, specifically the following three, are not working correctly:Sourcing request summarization for requestersPurchase requisition summarization for requestersPurchase order summ...
Hello, When implementing a new now assist skill i realized that at the end of the grounded prompt there's always a line added by the system saying "Generate the response in language English. Do not return any translation. You are allowed to respond o...
Our business objective is to automatically identify potential root causes for a major incident by analyzing historical change activity across related configuration items. When a major incident occurs, we start with the CI on the incident record and r...
Hi Community,we are currently facing an issue with Now Assist, where the UI loads but remains stuck in a loading state and does not return any response (see screenshot attached).Observed behavior:The Now Assist panel opens correctlyThe loading placeh...
I’m currently enrolled in several courses on ServiceNow University / Now Learning, and I want to remove myself from a few of them.
