Agentic Evaluation

I am getting the error after doing the automated evaluation for one of the agent i have configured. The overall score is not visible after the evaluation.  I have attached the snaps for the errors.   

HRSD roadmap for Knowledge Gaps or Potential Gaps skill (parity with ITSM Identify Knowledge Gaps)

Hello community,In ITSM, the Identify Knowledge Gaps skill and Now Assist analyze incidents and service interactions to recommend missing or insufficient knowledge articles. I’m looking for the equivalent capability in HR Service Delivery (HRSD).Is t...

Virtual Agent - Possible to customize the display card shown in record producer fallback?

Hello all,We are using Enhanced Chat & Now Assist and are in the process of using a record producer as one of our fallback options in VA:  When we use a record producer on the incident table, we see that after submitting an incident, you get a displa...

Does AI Control Tower inventory for governance different on platform LLM Virtual Agents?

AI Control Tower seems to automatically identify the Agentic workflows but not Now Assist LLM Virtual Agent the best I can tell. I've been through every documented table, CMDB and Asset, that I can find reference to. It does find the Agentic Workflow...

Maximum efficiency with servicenow spokes - integrated AI Agent for streamlined operations.

Hello everyone This article is based on insights from the ServiceNow Pune Developer Meetup Q1 2026. Special thanks to Priytam Shukla for sharing such insightful information during the presentation, which inspired me to write this article.kudos to th...

After enabling virtual agent, a new search application is created automatically as the default one

After enabling Now Assist virtual agent, a new search application is created automatically as the default one, with the default search profile and search sources. So the existing search source for catalog item and KB has been changed, and the search ...

What's the rationale and where to view which search application will be used for a scenario?

What's the rationale and where to view which search application will be used for a scenario? For example, after enabling virtual agent, a new search application is created automatically and will be used as the default search application for employee ...

Introduction to Generative AI: Benefits, Limitations, and Risks

Hello Everyone,I would like to share some information about Generative AI, as it is currently one of the most widely discussed topics across industries. Many people are talking about what Generative AI is, its benefits, limitations, and potential ris...

what will captur in update sets

My AI agent is unable to handle more than 10 agents conversation at a time

Hi Experts,  I have an AI agent, and it gives me correct result when I have 1 active conversation in VA. When I initiate more than 10 conversations or when 10 people are using the same agent for their answers. Even if different users are initiating c...

Request Classification AI Agent - Which Skill To Use?

Hi all, I have a requirement to check historical RITMs (for a specific catalog Item) and determine If It's enhancement request and set the state accordingly. I am planning to create AI Agent but I am not sure which skill(s) to be used to work with AI...

Now Assist Panel error 'Unable to load' Try refreshing the page

Hello, I'm getting below error.Does anyone faced similar issue? please let me know if there are any resolution steps.  Unable to loadTry refreshing the page Thanks in advance.  

Unable to handover virtual agent chat to live agent (Now Assist for HRSD)

Good afternoon! I completed the Now Assist for HRSD essentials course.I did this as part of implementing Virtual Agent to Live agent chat handoff.  Ironically, all the labs worked for me on the student instance as well as demo instance except the VA ...