Hi everyone,I’m working with a customer service center that is fully built on App Engine (Now Experience + App Engine Studio + Flow Designer), without using standard CSM tables like sn_customerservice_case. We’re now planning how to start introducing...
I’m looking for a way for the Virtual Agent to display information about current service outages or a message of the day. This ensures employees see the info before submitting a ticket or contacting a live agent, helping reduce incidents related to o...
Hi, What I want to implement is when customer is connecting to Virtual agent to report an issue e.g. broadband not working, virtual agent should go and first check the top trending issues, analyse the issues if customer's issue is there and inform th...
Hi How can I teach the Now Assist Panel to not surface a response from the general Servicenow knowledge base before surfacing an article from our own knowledge base ?For example if asking How do I exchange ? NAP is responding with an internal Serv...
Hi Team, Can anyone please suggest on below issue: I'm trying to explore Agentic workflows and AI Agents to demo to a client. Below are the steps I have followed:1. Now assist for IRM plugin is activated and now assist panel is activated and visible2...
Hello,In our firm we are in the process of enabling Dynamic Translation for Virtual Agent.For this, we are configuring the integration in Azure AI. (which requires us to create a translator resource in Azure and then store the credential/API on our s...
Hi everyone,I’m currently working on integrating the AI Agent within the Virtual Agent on my ServiceNow instance, but I’m encountering some issues and could really use your expertise.What I’ve done so far:Activated and configured the AI Agent plugin ...
We recently moved to Yokoyama and like to use "Enhanced Chat" display experience in our virtual agent, However, we're encountering some challenges when it comes to branding the Enhanced Chat window to align with our organization's specific branding g...
I completed the setup like I created a use case by creating a custom filed on the Incident.It is working as expectedNow the issue is I want to see the extracted data in now assist panel. For that I activated a skill I.e.. summarize incidentSince I ca...
Hello communityfor the #BuildWithBuildAgent, I submitted the challenge, and posted on socials: Code Library_ Gaurav VazeI even replied with the comment: Re: Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge As per the instructio...
Hi everyone. I just wanted to know if we have "Virtual Agent External Messaging" (Plugin ID: com.glide.va.integration.external_messaging) in SNOW?
What KPIs are used to measure? Employee Self-service Enhancement when they start using AI Search on ESC Portal and NOW Assist Gen AI Q & A, Action Genius Result feature?Improved Employee Satisfaction levelenhanced Self-Service capabilitiesTime to req...
What KPIs are used to measure Employee Self-service Enhancement when they start using AI Search on ESC Portal and NOW Assist Gen AI Q & A, Action Genius Result feature?
We currently use SN for multiple products, including ITSM and HRSD. Our Employee Center portal currently hosts content and services for HR and IT. We’ve recently acquired Sourcing and Procurement Operations (SPO) and are implementing it. As part of t...
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