Hi Community, As part of a personal learning initiative, I explored how AI-assisted patterns could enhance Incident Management workflows in ServiceNow (built in a Personal Developer Instance). The goal was not to implement licensed GenAI features, bu...
Hi all,I’m currently working on a requirement to introduce agentic AI-driven quality monitoring for outbound emails sent from cases in ServiceNow, and I’d appreciate some guidance on the best approach.We want the system to automatically scan outbound...
Hi All, When i try to use Investigate Problem agent workflow, it is not working. When i try to run it and provide the Problem record number, it says that it cannot find problem record.NowAssist for ITSM is enabled. However in above agent workflow whe...
We are using the 'Now Assist Multi-Content Response' genius result configuration for ESC Portal Default Search Profile.And currently in the now assist AI search genius results the links of the knowledge article or catalog items are opening in the sam...
I want to set dynamic conditions when searching with the NowAssistSkillKit RAG tool.Example:Table: IncidentsCondition: assignment_group is (dynamic) One of My GroupsI encountered an error when trying to set the above condition in AI Search Source.
Dear all,I would like to try to checn how this "Investigate and resolve ITSM incidents agentic workflow" is interating with an incident.What I have noticed from its default configuration is that the trigger is manual and based on conditions as seen b...
Hi everyone,I’m currently facing an issue with configuring Now Assist for a custom field in an HR Case and would appreciate your guidance.Context:I have created a custom field “Close Notes” on the HR Case form which is HTML field type.I have config c...
Does the RAG tool in NowAssistSkillKit verify the executing user's permissions for records in the search source using ACLs?Or are records found in the search source used as sources for the response even if the executing user does not have a Read ACL ...
Now Assist in the Portal Case Form enhances the case creation experience by helping users find solutions before submitting a case. This reduces unnecessary case creation and improves efficiency for both customers and agents.Powered by AI Search and g...
Please provide me with development steps and transform script for below story:Thank you in advance!!
Dear ServiceNow Community, I am seeking assistance with enabling the Now Assist Sparkle icon on the Propose Solution modal, specifically within the Resolution Notes field. Currently, this functionality is accessible on the Native form, and I would li...
Could someone please help me understand how to call the Now Assist skill in the script?
Hi!I'm trying to setup Now Assist in Virtual Agent - one requirement is to have a live agent available to receive an escalation where the VA was unable to assist. The queue you land in is different depending on the portal you started the chat from.S...
We all hear it constantly. Organizations claim they are ready for AI because they have automated workflows, data platforms, and AI licenses. But when we look under the hood, we find 10 plus years of legacy customizations, fragmented workflows, and in...
Hi all, We have successfully enabled Now Assist in the AI Search. However, the requirement is to restrict its availability only to ITSM users and ensure that it is hidden/disabled for HR users. Thanks for the help in advance.
