This is not a question.
The Now Assist beginner guide nobody asked for but everyone needed!
Due to the overall complexity, operational and license costs, it is not possible to use Now Assist in your PDI and because there have been many questions about Now Assist I decided to gather some useful resources in one place.
Below are a few links that I hope this saves you some time and helps you get started
(the list is not final and might be updated over time)
Explore how AI Agents are transforming workflows with real-world use cases
SN University
Enrol to these courses at the SN University, it's for free:
- Basics and overview
- What is Now Assist? (10 min)
- Now Assist Admin Console overview (15 min)
- AI Essentials (85 min)
- Now Assist Essentials (70 min)
- Agentic AI Executive Micro-Certification Learning Path (90 min)
- Now Assist Executive Micro-Certification Learning Path (85 min)
- Now Assist for IT Service Management (ITSM) Essentials (200 min)
- Implementations
- Now Assist for IT Service Management (ITSM) Implementer (414 min)
- Now Assist for HR Service Delivery (HRSD) Implementer (415 min)
- Now Assist for Customer Service Management (CSM) Implementer (568 min)
- Now Assist for Creator Implementer (600 min)
- Now Assist Data Kit Fundamentals (145 min)
- Now Assist AI Agents Deep Dive (505 min)
- Now Assist AI Agents Deep Dive (505 min)
- Now Assist for Creator Guide
- any of the following list (related to ITSM, CSM, HR, ... select the most suitable)
Learning Paths
- Now Assist at page 46 (cannot share the link directly),
- Click to get the Downloadable PDF or to see it online
Best Practice Library (formerly known as Now Create)
Community
Community articles written by other users
- Now Assist Skill Kit Use Case Library by @Eliza
- Various resources suggested by @Simon Hendery - HERE
- Enable MCP and A2A for your agentic workflows - with FAQs [Updated: Zurich Patch 4] by @Victor Chen
- Now Assist for ITSM: Transforming IT with Generative AI by @SohamTipnis
- Now Assist Quick Start Guide
- Now Assist for ITSM: Quick Start Guide
- <more to come>
AI Academy
- Playlist at the ServiceNow Community youtube channel
- AI Academy by @Loic1
- list of upcoming and past recordings,
- sorted by topics.
Official SN Docs
- Now Assist
- Now Assist for IT Service Management (ITSM)
- Now Assist for HR Service Delivery (HRSD)
- Now Assist for Customer Service Management (CSM)
- Now Assist for Field Service Management (FSM)
- Now Assist for Strategic Portfolio Management (SPM)
- Now Assist for IT Operations Management (ITOM)
- Now Assist for Financial Services Operations (FSO)
- KB2069778 | Sample Graphs for 'Employee Questions' on Knowledge Graph
Tags: Now Assist, ITSM, CSM, HR, SPM, FSO, ITOM, NASK, NAP, AI Agent, AI Skill, Agentic Workflow, SN University, generative AI, knowledge graph, glidefather
