ServiceNow AI Platform articles

AI Platform at K26

Knowledge 26 | May 5–7 | Las Vegas Meet Our Teamat Knowledge 26 We're here all week and would love to connect. Explore our resources below, drop us a message, and let's make the most of your time at K26. Academies Aca...

How to Create ServiceNow Dashboards and Reports (Zurich Version)

If you work with ServiceNow, you know raw data alone does not help anyone. You need clear reports in ServiceNow and focused dashboards so you can see what matters and act quickly. When you treat reports and dashboards as decision tools, you give your...

Agile Development 2.0 Deprecation: Get the Facts Before It Impacts You

If you’ve been working with ServiceNow, odds are you rely on Agile Development 2.0 apps and plugins or you’ve worked closely with teams that do. This isn’t just "another product update." The upcoming deprecation of Agile Development 2.0 is going to b...

A Practical Guide to ServiceNow Database Growth Monitoring & Data Management Strategies

If you have been running a ServiceNow instance for a few years, you have likely had that moment: a clone takes forever, an upgrade window keeps stretching, or someone from finance asks why the hosting bill climbed again. The root cause is almost alwa...

Enable Email Sending Failsafe + Automatically Enabling After System Clones

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, You've heard those stories right, and hopefully not encountered them yourself, where by accident email sending was enabled on a non-production instance? And ...

How to create Scripted Relationships or Defined Related lists in ServiceNow

Defined Related lists in ServiceNow Today I learned something new. I learned about Relationships (sys_relationship) table. I know many of you might already be aware of this functionality but for me it was new, and I thought of sharing it in my articl...

Orphaned ML Update Set attachments: Fixed (be aware though... the fix does not fix everything!)

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, The root cause of orphaned ML Update Set [ml_update_set] attachments (PRB1666307) has been fixed with the ServiceNow Vancouver release. Be aware: this fixes ne...

Limiting number of rows in Multi Row Variable Sets (MRVS)

Here's an article showing how you can limit the number of rows in a multi row variable set. Unfortunately there is no simple setting for this and you have to script this. 1. Create an onLoad client script on the catalog item (or record producer) lev...

Define Hyperlinks to Anchors within a Knowledge Article

Knowledge articles can grow so extensive that you may lose track of their contents. Here, it would be helpful to have navigation aids at the beginning of the article (for example, a table of contents) to navigate to the relevant part with one cli...

Remove Email signatures from Inbound email action triggered journal entry

Dear all, Here is a solution on how to remove those email signatures from your journal entries triggered or posted via an inbound email action. Without the solution: The journal With the solution: The solution: Email Reply separator Pre-requisit...

Gate Keeper: Building Approvals into Your ReleaseOps Pipeline with Playbooks

On February 5, 2026, ReleaseOps Product Manager Jon Lind and Workflow Product Manager Lisa Holenstein hosted an interactive Platform Academy session that showed how to combine automated deployments with human oversight when necessary. Playbooks ...

The meaning of cryptic table prefixes and names in the ServiceNow Database

"What do these cryptic prefixes stand for ?" In my last training, I was asked, what the prefixes on the ServiceNow tables mean. Since I thought that this was a good question from a newbie, I started compiling a "glossary". If you spot errors or know ...

Yes, You Can Effectively Set or Update a Reference Qualifier Via Script!

I often encounter two distinct but related scenarios where I either need to change a reference qualifier on a variable in a single-row variable set, but only for a certain catalog item, or I cannot set a reference qualifier to what I want (what I rea...

A Simple Design for Webhook Integration

I've been dealing with a lot of third-party integrations lately that require ServiceNow to handle webhooks whenever certain events occur. So today, I want to highlight some key points about inbound webhooks and compare integration methods—using webho...

One daily email reminder that contains all approvals which can be approved or rejected

Hello Everyone, Thanks for taking the time to view my article. Searching the community you can see there is no shortage of posts on how to create Approval Reminders. There are different ways they can be send out using like a scheduled job, the workf...

Audit Management Console

Disclaimer – This article is part of a series exploring the new features and capabilities introduced in the Zurich release. Since we’re still in the Early Availability (EA) phase, things may change before General Availability (GA). After GA, these a...

Extend User Criteria Diagnostics for Custom Roles

One of my many favourite introductions back with the Madrid release was the user criteria diagnostics tool that made working out why an user couldn't see a catalog item so easy! Previous customer I worked with had nearly 100+ user criteria that would...

Common errors in UI Page / Macro

Let's admit it, Jelly is not very intuitive. There are tons of documentation out there on Jelly. But I've got here a few pointers that is often missed while coding in a UI Page/Macro 1. Conditional statements: The first thing that comes to mind w...

ServiceNow Platform Fundamentals: Core Platform Capabilities, Features, and Technologies

This ServiceNow Platform Fundamentals series is designed to strengthen your platform skill set and help you discover the real power of the Now Platform. It goes beyond surface features and explores what the platform actually entails, its architectu...

A work-around for setRedirectURL() in the Portal

The setRedirectURL() function does not work in the Portal, as documented here. If your page has a form widget for example, any redirects you built into you UI actions will fail - the portal just stays on the page after submission. We've found a way t...