Hi - I have created an automated indicator that pulls the records from SLA Breakdown by Assignment group table to measure the Incident SLAs for my supplier. This table has records for all the assignment groups but the breached column is set based on ...
As part of a dashboard data visualization element, I would like to plot the average of the difference between two fields in a record (i.e. `AVG(table.fieldB - table.fieldA)`) but have struggled to find something that doesn't seem overly complicated f...
Hi Team, I have a requirement to fetch the application availability for Criticality 1,2,3 applications. We need reports to show availability in percentage and in Mins. I have created indicators and breakdowns accordingly based on data in cmdb_ci_outa...
In the Request Management Overview dashboard, there is a widget called Mean time to fulfill a requested item (by category) I need to know:Which Automated Indicator is used for this widget?Which data collection job runs to populate this indicator?How ...
Hi all,I was wondering if we can sum up the value of two breakdown elements. I have a very specific case which I'm hoping you can help me out. A bit of background: On the incident table we have the OOB Company field, however previous admin created a ...
Hi! Is it possible to apply a date range filter on a pivot table data visualization?I have a client that wants to be able to see weekly scores for one of their indicators on a pivot table, and then be able to use the date filter to see scores for wh...
For a service catalog item, I have several workflow steps. After each step is approved, the item is sent to a new assignment group.I am looking for a solution to create a report that would display the time an item has remained in “Pending” status for...
Hello, I am trying to configure the On-Click behavior in a Performance Analytics report (Pivot table of Database view) to redirect users to the Source table with the data filtered based on where (what cell) they clicked in the report? I'm actually us...
Dear community, we are experiencing issues after migrating our core dashboards that are usually part of people's homepage.After migrating to the new Platofrm Analytics, we just get a blank page and the homepage is not loading. You have to basically c...
Hello! I have a client that wants to see a line graph Data Visualization for WSD that shows the maximum utilization % (total reservations / total capacity) of building reservations for each month. The challenge I think is that every building has a di...
Hi Community,I would like to generate a report in ServiceNow that calculates the start and end time when incidents are transferred between two specific assignment groups:assignment group 1assignment group 2Objective:We want to measure the end-to-end ...
Hi Team , There is a below requirment can you request help or assistance from ServiceNow to implement indicators breakdown on the location fields.I would like to drill down our KPIs from the region to the country down to the city. But I can see , onl...
Hi - I wanted to group a number of widgets into a single container and format them for better style. I have pa_admin role but I am not seeing an option to create a container widget in the dashboard configuration. Is the container widget available for...
Hello Community, Below is the requirement - I would like to have a historical dashboard that shows every month the number of Knowledge articles created (trend) per RAA (Risk Acceptance Agreement) Example: Filter with the Short Description of the K...
