For a service catalog item, I have several workflow steps. After each step is approved, the item is sent to a new assignment group.I am looking for a solution to create a report that would display the time an item has remained in “Pending” status for...
Hello, I am trying to configure the On-Click behavior in a Performance Analytics report (Pivot table of Database view) to redirect users to the Source table with the data filtered based on where (what cell) they clicked in the report? I'm actually us...
Dear community, we are experiencing issues after migrating our core dashboards that are usually part of people's homepage.After migrating to the new Platofrm Analytics, we just get a blank page and the homepage is not loading. You have to basically c...
Hello! I have a client that wants to see a line graph Data Visualization for WSD that shows the maximum utilization % (total reservations / total capacity) of building reservations for each month. The challenge I think is that every building has a di...
Hi Community,I would like to generate a report in ServiceNow that calculates the start and end time when incidents are transferred between two specific assignment groups:assignment group 1assignment group 2Objective:We want to measure the end-to-end ...
Hi Team , There is a below requirment can you request help or assistance from ServiceNow to implement indicators breakdown on the location fields.I would like to drill down our KPIs from the region to the country down to the city. But I can see , onl...
Hi - I wanted to group a number of widgets into a single container and format them for better style. I have pa_admin role but I am not seeing an option to create a container widget in the dashboard configuration. Is the container widget available for...
Hello Community, Below is the requirement - I would like to have a historical dashboard that shows every month the number of Knowledge articles created (trend) per RAA (Risk Acceptance Agreement) Example: Filter with the Short Description of the K...
Hello there I have created a dashboard where I have a 1 formula and 2 automated indicator widgets. I also have a breakdown filter added into the dashboard. The formula widget provides me with the SLA % of the incident closed and the 2 automated indic...
Hello, is there a way to add "Group by user" to these conditions? This is a Indicator Source pointed to the user has role table but duplicates are being pulled. I would like to only show 1 record for each user
I'm experiencing a discrepancy in the KPI DETAILS where the numbering in the chart is one thing and the total number of records is another. I'd like to know why this is happening and how to fix it.I'm using a breakdown to filter the results, and the ...
Hi Team , I recently add the field called close complete , however i can not see the data in reports .after making the changes i have run the job as well , but still data is not reflecting .how do ifix this ?need your suggestion
I have a requirement to create an Incident Aging dashboard similar to the OOB Open Incidents Age Monitor.Created a new dashboard.Cloned the OOB No. of Open Incidents indicator.Created a new Age breakdown with buckets: 15–30 days, 31–60 days, and 60+ ...
Hello CommunityI'm working on migrating a Performance Analytics (PA) dashboard currently set up in the Workspace (Agent Workspace or similar) to a customer-facing Service Portal. I want to make this dashboard accessible to external users via the cust...