How to show Duplicate Server name with count in dashboard using performance analytics?
I want to show duplicate server name along with count in cmdb_ci_server table using performance analytics. Can anyone help me on this to achieve. Thanks
Forum Posts
PA script returning NaN for ageing ticket for ritm excluding weekends and holidays
Hello,I am getting 'Nan' error for a script (pa_scripts). I have written this script to exclude weekends and holidays and added as a breakdown through breakdown mapping in indicator.Please let me know why I am getting below error and whether I am go...
PA Indicator historical rebuild
Hi All, I'm new with PA indicators. I need to recalculate the historical value from a table that contains a start date and a cost. As an example: RECORD 1: start date: 1/1/2025 - cost $100 RECORD 2: start_date 1/2/2025 - cost $100 I configured the ...
Dashboard Sharing
I currently have a unique issue I'm facing and would like some guidance if the resolution is even obtainable.For our groups (sys_user_group) today we use a custom field called "Display Name (u_display_name)". This field is used for various reasons du...
Resolved! Filter Widget: Date format in US
Hi All, I reached out to ServiceNow Support but seems my question got lost in translation. I was wondering if anyone has been able to set the date format on filter widgets in PA to match that of the system. Our back end is set to Europe, but I can't ...
Ticket Quality Audits in Service Now
I am manually checking the quality of the Incident, Change, Service request tickets to know how the ticket has been handled. This manual activity is time consuming, we have a set of parameters on what to check in a ticket, any way we can automate thi...
Subscription Overview Dashboard in Performance Analytics - "Update Allocation Totals" button in Next
Hello - We just migrated our dashboards in Performance Analytics to the Next Experience. One of the dashboards that didn't update fully out of the box was the Subscription Overview Dashboard. There is an "Update Allocation Totals" button that is a wi...
platform-analytics-workspace migration-center search box missing
Anyone having issues with the search bar?
create report for open incidents by created date
Hi , I'm getting this error: ERROR: "Cannot generate the report. Missing parameter trend_interval for series 0" when I try to create a simple report "Open Incidents by Created Date" using the Trend type report. What am I missing?Thanks!Suzanne
Resolved! Platform Analytics Dashboards Export and Schedule
Hello I saw that it's possible to export and schedule Platform Analytics Dashboards. Export a Platform Analytics dashboardIn my configuration I do not have these options. What could be the problem? Any additional plugin to install?
Regarding new call- Request type
In new call- when call type is incident and if someone raises a call, it automatically creates incident, and the incident number is populated in a field 'Transferred to'Is there any way to get the request number populated when the call type is reques...
ServiceNow Graph Comments Disabled
Hi,The comments option under the chart options in ServiceNow platform analytics is disabled.Is there any way to enable this option.Please refer the attached snapshot
Report Interactive Filter by Incident Number
Dear community members, We are trying to filter report(s) by a ticket (incident, in this case) number. Currently, interactive filters don't have an option for the incident number field. The interactive filter types can be: choice list, reference, dat...
Need to report when the incident was actually picked up
Hi experts, I have a requirement : When a new incident is assigned to servicedesk we need to identify when actually it was picked up by a support group member and how much time it took to pick up this ticket. We can identify this when a first custom...
Resolved! Query regarding Performance analytics dashboard
Hi Guys, I am facing an issue in editing the chart tile while creating it in the dashboard builder present under Performance analytics builder, I am able to get the chart value but not able to edit the title instead I am getting error message [object...
