How to Monitor the usage of ServiceNow On-call Scheduler?

[AllanPG]

We just recently used the On-call Scheduler module of ServiceNow. We would like to know how to view and monitor the usage of this module. ( How many users per day and also how long each component they accessed ).

It seems On-call Scheduler is not  included in the User Experience Analytics..  Is there a way to  monitor this?

[AJ-TechTrek]

Hi @AllanPG ,

Please refer the below docs, might help to resolve your issue.

https://docs.servicenow.com/bundle/tokyo-it-service-management/page/administer/user-administration/c...

https://www.servicenow.com/community/itsm-forum/on-call-scheduling-implementation-instructions-and-o...

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

[AllanPG]

Hi @AJ-TechTrek ,

Thank you for the provided links. It did gave me additional information.  We already have configured  shift rotations and escalation notifications. Our team is more aimed in creating a report or dashboard that will show how many users are accessing the ServiceNow on-call scheduler in a daily, weekly or monthly basis.  We thought we can get this from the User Experience Analytics, but  the On-call Scheduler module is not there.

Hope this clarified  my inquiry. 

Regards,

AllaPG

[AJ-TechTrek]

Hi @AllanPG 

Refer below, Might help.

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/administer/user-administrati...

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

[AllanPG]

Hi @AJ-TechTrek ,

Thank you for this, but we still cannot find a way to monitor how often the different Support teams are using and accessing the On-call Scheduler module, whether updating the shift rosters or viewing their shift's performance.

Is there a table in ServiceNow  that hold records of what ServiceNow Component/Feature each end user have accessed or opened?