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Resolved! System Table storing who dashboards are shared with

- Context: -'sys_report_users_groups' is the system table where a record exist for instance of a Group or User that a Report is shared with.E.g.  "Report X" is shared with "Group I"  and "User P" -- therefore there is a sys_report_users_groups record...

PB7 by Mega Guru
  • 856 Views
  • 2 replies
  • 3 helpfuls

Creating Reports for Support Team metrics use

Hi, As per subject, I have a requirement to create Reports and Dashboard based on the below.. - 75% of Level 3 and Level 4  Support Teams Incidents and Requested Items achieving SLA within 2 working days- Resolution rate bf Level 3 and Level 4  Suppo...

Happy S by Tera Expert
  • 370 Views
  • 1 replies
  • 0 helpfuls

Performance Analytics Summary Data

Hello. I am playing around with performance analytics in a development instance and trying to figure out how some summary data is produced.  Attached is screenshot of the summary numbers and want to see how they are produced.  if there is a link and/...

stevezempke by Tera Contributor
  • 265 Views
  • 1 replies
  • 0 helpfuls

Breakdown is not showing in indicator slush bucket

Hi Team,I have tries to add indicator from breakdown ,few are still not added as it was not showing in slush bucket, even though i have already added the mapping but it did not allow me to add few indicators.please guide me as i am totally new in thi...

ABC6 by Tera Contributor
  • 206 Views
  • 2 replies
  • 0 helpfuls