Hi All, I have a requirement to create a report using Indicators for below existing report filter condition. In my instance, I have the indicator source with below conditions set. The difference between these 2 is only of filter 'State' and 'close co...
I'm encountering an issue with a metric definition in ServiceNow and would appreciate any insights or guidance you can provide. What I've Done So Far:I have successfully created a metric definition to measure the average mi_duration for an incident f...
Hello, I'm trying to prepare automated indicator which will count number of problems under specific conditions.The conditions are complex, I had to use a PA script to achieve it (and this works fine), but now I have a problem to show collected record...
I know that when a score reaches the billion mark, P.A. by default inserts the abbreviation G, as shown in the KB link to knowledge base article. However, is there a way to change the widget display to B when dealing with monetary units? The confusio...
I have a static content block on a public dashboard that holds a png file. WIth my ServiceNow profile settings, I see the image, but users with view rights only see the broken link icon. I have replaced the png file in the content block and also recr...
Hi Everyone, I'm trying to create a new breakdown source called parent product, I'm referring to a similar indicator source but cannot find out the element. Can someone help me find the element's name for the parent product in the choice [sys_choice]...
We've identified that while our historic and on-going data capturing for PA holds most information as it was at the time, one of the key items that isn't being maintained is the department at the time the record is being captured. For example, if us...
So got this reported to me by a staff member. He is in the filtering/conditions part of a Report and when he clicks on the Calendar view, it shows up like this.. Instead of the normal view like this: Anyone know why this is happening and it's not aff...
I want to change the color of highlighted widget in workbench indicator. How can I achieve this?
Hi Everyone, I'm trying to add a new column for an automated indicator. Steps followed:Navigated to an automated indicatorClicked on "show all records" in the top left cornerI need to add a new column to get displayed "Resolved"Can some on help me?
Good afternoon,I have two Questions related to Target Value : 1.How to enable Decimal Target Value in the Indicator?I have trying to set target Value for the Indictor with Decimal for example 0.75 but it's not allowing decimals, could someone please ...
I want to make real time option default in workbench indicator. By default, it is showing the latest month.
Hello All Our instance has been upgraded from Tokyo to Utah and after upgradation MY ITIL Home page dashboard is not visible to users in Home screen. As checked users have roles to check the dashboard but still cannot find their dashboards. Can anyon...
I am a new ServiceNow user in the process of taking over an underutilized Performance Analytics program for HRSD. and am looking for some guidance on the impact of implementing a naming convention and best practices going forward. Specifically, I wo...
Is anyone experiencing this issue: ITIL users can select kb_knowledge to create list simple visualization, but not graphs or scroe type visualizations. Login as ITIL user (in my pdi I used Beth Anglin) and go to platform analyticsSelect to create a n...
