Manual indicator
How to add value to manual indicator periodically through scripting?
Forum Posts
Scripting
How to add new value to indicator through client script on specific interval of time ?
Resolved! System Table storing who dashboards are shared with
- Context: -'sys_report_users_groups' is the system table where a record exist for instance of a Group or User that a Report is shared with.E.g. "Report X" is shared with "Group I" and "User P" -- therefore there is a sys_report_users_groups record...
How to fetch daily indicator scores for past 6 months or more?
The OOB box dashboard "IT Executive" gives the Number of Active SLA (daily), and I can export it.How do I fetch the records from March 18 till date?
Resolved! Performance Analytics - Showing Yesterdays Date
Hello Community, I'm new to Performance Analytics. I created a PA report that will display incidents per day. However, the report is still displaying yesterday's date. I already created Indicator Source and Scheduled Data Collection that runs daily. ...
how can i make dashboard reports visible to non itil user also.
Hello , i want to make reports on dashboard visible to non itil users also , how can i do this.
Resolved! Hide list view columns in Reports
Hi Experts,I have one requirement to hide one column in list view Name: "end user email" So I write one ACL(Image added below)And its working as expected in list view and we are unable to see that column in list view everything is good for now. And...
Resolved! Performance Analytics Error Incorrect locale information provided on widget
Hello everyone, I am facing an error in the performance analytics widget, when I click on a drilldown the following error message appears:An error occurred. The visualization component did not renderCheck the console for more detailsIncorrect locale ...
SLA Compliance Rates for Resolution and Response SLAs
Dear Community, I am working on three KPIs that measure productivity of Service Desk: I) Resolution SLA compliance rate - the percentage of incidents resolved within the agreed-upon service level agreement (SLA) timeframes. Google recommends follow...
How to get future dates in reports
Hi All, I have requirement to get future date by using group by in reports Bar type.For example a record having customized field called Warranty expiry(Date field) which is holding expiration date of respective record. So using reports (Bar type) and...
Resolved! PA widget Time siries By month AVG + / By month AVG
Hi, I would like to know about the difference between By month AVG + / By month AVG
Resolved! Benchmark Dashboard showing scores zero
Hi All, I am facing an issue in Benchmark Dashboard in my organization PROD instance. Few of the widgets showing zero in the benchmark dashboard. I have checked all the associated PA jobs those are running daily without any errors and when I see thos...
Filter Condition not working on Indicator
Hi Everyone,Please help me , I have created indicator with the following condition but fetching 0 on score indicator.Indicator with filter conditiongetting blank count of record. I suppose to get 94 in 2023 as expected.same filter I am applying on Ch...
How to access Dashboard context menu
Hi, I would like to check the logic for the "Delete Dashboard" context menu one can find in the hamburger menu on a dashboard. Any idea where can I find it? I could not even find the other context menus in my PDI. At this point I am not sure if it is...
why the report present in dashboard is not editable
Hi All,We have one dashboard with report but We are not able to understand how the reports were created .It is a list type reports created as a list view with filter condition and personalize list icon.I am not able to edit this report and also tried...
