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Forum Posts

Portal related Dashboard Widget

Hi Team, I have created a Dashboard custom widget, in that i have created two drop down that are parent and child.If we select parent table record, it will show all the tasks related to parent table record then we select child dropdown, it should sho...

srinathgtrk by Tera Contributor
  • 259 Views
  • 1 replies
  • 0 helpfuls

Percentage of tickets

Hey I am looking to pull some metrics from an assignment group. I would like to see the percentage of tickets that each engineer picks up from that group. Example - 10 tickets in London unassigned group, If John Smith picks up two of those tickets I ...

JayBH by Kilo Contributor
  • 477 Views
  • 2 replies
  • 0 helpfuls

Interactive filter not working on dashboard

Hi,  I have created a interactive filter, for Software Owner. In the related lists i have added tables and fields, PFB screenshot of interactive filter i created.  i have created a report for Software entitlements. The owner is referenced on software...

sravanthichegur_0-1699652320322.png sravanthichegur_1-1699652357561.png sravanthichegur_2-1699652387241.png sravanthichegur_3-1699652643492.png

Data base view reporting access

Hi Team, We have created a database view out of 2 tables i. Incident ii. ml_cluster_detail A report is generated on this table , the requirement is to provide access to report and the data who is having ITIL role. We have tried all the possibilities,...

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Monthly time card report help

I am trying to build a report for all monthly time sheets that are submitted so we can easily compare them to the monthly report that is sent to us by the contracting company we use. We just implemented the SPM module and are moving people into SN fo...

arohm by Tera Expert
  • 664 Views
  • 1 replies
  • 0 helpfuls