Is there a way to revise the metric to measure duration of last assignment group? We want to be able to see the duration of each assignment group on the HR Case. Please let me know if you have any other recommendations. Thanks for your help!Bridgett...
Hello community!I'm reading about how to compute the vendor score and I stumble upon its example on this <link>.I have a question for the following KPIs:Number of New IncidentsNumber of Open IncidentsI understand that there is a field called "Directi...
Our team is looking for a way to report how many hits (aka views) our published KB articles from a specific knowledge base receive on a monthly basis, using a multi-level pivot table to track the metrics. Ideally, this report would display the KB art...
Hi all,1) How to reorder reports on a single tab based on user preference. I do not find any order configuration to change the position of the report.How to reorder the reports within a single tab?2) I have created a interactive filter as below and a...
Hi Team,How to create a dashboard regarding : Inciden Service DashboardMean time to respond - IncidentsTime seriescalculate the Mean time to respond to incidents where the assignment group is "App Engine Admins " per weekgo back 6 months.calculate th...
Is there any OOB OLA Dashboards? I've got a client who has OLA's based on the catalog task response time and they are looking for some OOB dashboards for their OLA's. I've looked but I can't seem to find any. I appreciate any help/information that...
Hi All, We have dashboards built for the uses which have multiple reports on it.When user login, these dashboards loads slow and causes performance issue.I have improved some reports conditions which improved the performance issue faced for some of t...
Hello,I have defined my fiscal year as running from April 1st to March 31st of the following year. In the properties of my Performance Analytics dashboard, I have also set the "Start of the fiscal year of your company" to be April.However, when I use...
I have created a report to measure the first level resolution of IT Incidents via the IT ServiceDesk. The report 'FLR - ISTD closed vs total IT created Incidents'. I want to be able to report this as a percentage. Right now, I am only able to do a co...
I have a request from a user to hide some fields on our incident form. Easy enough to do, however, i want to ensure that the fields being hidden aren't used in any reports that i don't know about and that will cause users anxiety if their reports ar...
Hi team,I have report of type Column, Report is grouped by Stage field (choice type), The report shows legends in Alphabetical order. We want legends to be shown as per the Stage order.Report Ranges is not working on choice field. Here legends are so...
Hello, I'm creating a pivot table report on the asset table with column Schedule Retirement Date and row Model. Is there a way to add date column even if there is no data to show My result is showing all the months except February because I do not ha...
I want to build a dashboard using Performance analytics similarly like below image. It should display the Up Time and Down Time of the Outage CI.How to Build Dashboard can someone guide me the steps? Outage Table with CI's.Thanks
Hi Team, We have dashboards built for the agentsWe have reports which fetches data from multiple tables which causes delay in load timeAre there any ways to improve Dashboard load time?Are there any best practices defined to follow while creating PA ...
I'm putting together a report where I want to see the number of incidents over the last 6 months. If I put in the condition of "created on last 6 months" I get a different result than if I put in "created relative after 6 months ago". What's the diff...
