Add Interactive filter to Service Portal

SN Emy
Tera Guru

‎08-01-2019 09:17 AM

Hi Team,

I need help on to customized OOTB the Report widget on Service Portal. I need to create an interactive filter that is for Service portal and change the value of report once the user selected a filter.

find_real_file.png

 

Thanks.

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amaradiswamy
Kilo Sage

‎08-01-2019 09:43 AM

Hi,

This type of customization may create issues during a release version upgrade. If the requirement is to show the dashboard with same interface in service portal, then you may consider using iframe to render the dashboard in service portal page.

 

If you already know, but requirement is demanding the customization. Then you can leverage the event broadcast to communicate the changes and refresh the data on page.

go through below links to understand how to accomplish this

https://developer.servicenow.com/app.do#!/creatorcon/CCW0041/creatorcon_18_CCW0041_broadcast_events

https://serviceportal.io/sn-record-picker/

https://community.servicenow.com/community?id=community_question&sys_id=f2aa0b2ddb5cdbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=c9c78be9db1cdbc01dcaf3231f96...

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