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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update October 2026   Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally.   If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

  • blog

Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated August 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion  |  ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Platform Analytics Enablement Toolkit -- updated June 2026

Platform Analytics Experience toolkit One place for all your analytics Platform Analytics brings Performance Analytics and Reporting together. Less navigation, more clarity—one entry point for everything analytics in ServiceNow. What Is & What H...

  • blog

Featured We're updating the Platform Analytics enablement toolkit

Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit.   The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...

  • blog

Resolved! Platform Analytics: List - Simple displaying stage field differently

We are working to migrate our Core UI to Platform Analytics in Xanadu. Upon migrating one of our lower instances, we noticed an unexpected change to the stage field when looking at data in a “List – Simple” data visualization built on the Requested I...

  • Question

Sprint Burndown

I cannot edit the component on a copy of the Agile 2.0 Sprint dashboard.  I am trying to edit the components Sprint Burndown and Sprint Burnup.  When I click on Edit Component on the Configuration menu, I get the message "Component not found."  Is th...

  • Question

Change and Dynamic CI Groups

We are using Dynamic CI Group as a Technology Management Offering container and the correclty show up in cmdb_ci_query_based_service and the service classification is set to " Technology Management Service". As an example here we have a group of all ...

  • Question

WAP to Switch relationship not showing in the Relationship map f

I have extended the OOB Network Switch pattern to get the Wireless access points (WAP)and have added the following set to create the relationship, per other patterns.  The switches are created just fine with the Devices Neighbors populated however th...

  • Question

InTune Service Graph Connector for Handheld Computing Devices

I've made the connection to InTune using the service graph connector to import my handheld computing devices.  Once the devices are imported, the transform updates the device names to the mac address + the model number.  It's actually taking the devi...

  • Question

Opened vs. Closed Task Records combined in one Report Chart

    A user asked in the community how to combine opened and closed task records in one chart over the last 12 months, and I want to give the answer with the following manual. The basic approach is to create an individual dataset and then include thi...

  • Article
  • Reporting

Virtual Demo: From fragmented to decision-ready: A deep dive

Virtual Demo: From fragmented to decision-ready: A deep dive   Fragmented data doesn't just slow your team down. It makes every AI investment harder to trust and more expensive to sustain at scale.    In this live demo session, From Fragmented to Dec...

  • Event

Virtual Demo: From fragmented to decision-ready: A deep dive

Virtual Demo: From fragmented to decision-ready: A deep dive   Fragmented data doesn't just slow your team down. It makes every AI investment harder to trust and more expensive to sustain at scale.    In this live demo session, From Fragmented to Dec...

  • Event
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