Unexpected Outcomes when Updating Relationships with IH-ETL

 We recently encountered a challenging situation while trying to automate the maintenance of CMDB relationships. Relationships are core to a CMDB, providing significant value by indicating, for example, which IT infrastructure enables which Business ...

• Question

Dashboard Creation

I am unable to create a dashboard and make a report out of it. Whatever is given in the youtube video doesnt resonate with my dashboard. what can I do here?https://www.youtube.com/watch?v=1zDb82UZ4hE&list=PLTnCkUVoXIPt32REuLEiJ_9aVdkCx9DA0&index=4Thi...

• Question

Unexpected Outcomes when Updating Relationships with IH-ETL

We recently encountered a challenging situation while trying to automate the maintenance of CMDB relationships. Relationships are core to a CMDB, providing significant value by indicating, for example, which IT infrastructure enables which Business A...

• Question

I have not assigned a PDI its been a week I have requested it for...May I know what is going

• Question

ServiceNow TRICK: Execute a CMDB reconciliation rule quickly using script in background script

...TRICK_AD_105... Often we need to validate a reconciliation rule in ServiceNow CMDB after its activation before we ask the source system to send the data involving source system team. A quick way to do that using our good old friend 'background scr...

• Article
• Best Practices
• Instance Configuration
• Scripting and Coding

The CI Eligibility Standard: deciding what becomes a CI

The flow below reduces this whole piece to one decision, asked twice. Keep it in front of you; the rest of this hangs off it. A request landed to turn our docking stations into Configuration Items. The platform was already set correctly - docking sta...

• blog

Is adding second group by (stack by) no longer available?

Hi All, I have few visualizations with group by and stack by options which are no longer working. When I try to create a new visualization, I can no longer see option to add second group by option? Has this been changed in Australia release? Before A...

• Question

Why Your Field Changes Are Not Showing In The Activity Log

Ever feel like you are playing hide and seek with your Configuration Item (CI) data? You know you changed a field, but the activity log is acting like it never happened. Whether you are in the standard form or poking around the CMDB Workspace, not ev...

• Question

Identification Simulation: Testing IRE Rules and Creating Mock Data

 Hello community,During my preparation for the CIS – Data Foundations, I came across this little helper tool that I hadn’t heard of before. While many of you ITOM experts may already use it regularly, I don’t; and that’s exactly why I want to share m...

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please reset my lab instance

please reset my lab instance

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• Integration hub

Zero Copy Connector for ERP - Community Hub

Zero Copy Connector for ERP Community Hub Guides, setup help, use case patterns, troubleshooting, and what's new - all in one place. Start here Quick-Start Guide → Install ZCC for ERP, set up your admin role, connect to your ERP system, and bu...

• Article
• ERP Canvas
• Workflow Data Fabric
• Zero Copy Connectors
• Zero Copy Connectors for ERP

SOAP Integration in Flow Designer using MID Server and Basic Authentication

 Hi Everyone,I am working on a SOAP integration in ServiceNow using Flow Designer. The external SOAP service uses Basic Authentication, and the requests need to be sent through a MID Server.So far, I have:Created the SOAP Message from the WSDL.Config...

• Question
• Tokyo

Usage Insights Instrumentation

We upgraded to Australia and are exploring the new Instrumentation feature in Usage insights. Does anyome know or if it is possible to allow the creation of more than 20 tagged events?  

• Question
• Australia
• Reporting
• Usage Data
• User Experience Analytics

Australia Upgrade - Data Visualization - Name field "None".

Hi, We just completed out ServiceNow Upgrade with Australia, Now facing some issue in Data visualization part please refer the screen shot i am able to see Name- "None" after the upgrade. What should i Do in this case suggest me solution on this part...

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