Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!

Data and Analytics
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Browse the Community

Activity in Data and Analytics

Ask a Question

Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally.   If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

  • blog

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026   Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated August 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion  |  ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Platform Analytics Enablement Toolkit -- updated June 2026

Platform Analytics Experience toolkit One place for all your analytics Platform Analytics brings Performance Analytics and Reporting together. Less navigation, more clarity—one entry point for everything analytics in ServiceNow. What Is & What H...

  • blog

Featured We're updating the Platform Analytics enablement toolkit

Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit.   The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...

  • blog

IIS Virtual Directory Discovery pattern not running

Hi, We are running Australia, and I'm running discovery on Windows servers with a running instance of IIS and the IIS discovery pattern runs but it doesn't look like the IIS Virtual Directory discovery pattern despite the fact many IIS Virtual direct...

  • Question

Using the SGC for Akamai API Security to integrate Akamai App & API Protector

We don't have Akamai API Security, but I'm hoping that the Akamai SGC can be used to pull CI information from App & API Protector. Has anyone done this? The set-up documentation doesn't align - the API Selection List doesn't have APIs, Sources or Sys...

  • Question

Service Now Flow design with ms teams and Uipath

Is there way to connect flow design service now for teams notifications.2.Can we integrate and monitor recent jobs ui path for the Processes in Orchestrator , to send emails and teams notify on Jobs status such as Error , fault ,stuck

  • Question

Wildcard DNS resolution issue

 I am running into an issue where ServiceNow is unable to connect to an endpoint where the host resolves to a wildcard DNS record (e.g. *.domain.com). I see a Java UnknownHostException error in the logs. Any one has seen this? 

  • Question

Updating CMDB CI Class Hierarchy

We have an older installation of ServiceNow.  I have found that in our current CMDB CI Class Hierarchy structure, the services are not set up the same way as the current OOTB structure.  Has anyone else had to do an update / reset with the structure ...

  • Question

From Product Model to Delivery: Where Does the “Recipe” Live?

Hi everyone,We’re currently defining IT products within our organisation and using product models to capture everything needed to deliver an end product.For example, a Windows Server might require a virtual machine, a Windows software package, the AC...

  • Question

Resolved! where is the trend in Platform analytics

Hi community,I am studying Platform Analytics (PA) Fundamentals. I happen to see below pictures but I could not find the trend in the system.could you please share your insight please? Thank you.   

  • Question

No data available in the ITSM virtual agent analytics in Topic Tabs

Hi Everyone,I am facing an issue with the ITSM Virtual Agent analytics workspace dashboard (PAR / Next Experience Data Visualizations).Under the Topics tab, widgets like "Chat interaction by topic" are displaying "No data available" ("There are no sc...

  • Question

Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally.   If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

  • blog
View More
Ask a Question
Getting started

We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the Community.