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Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" This page exists to give Platform Analytics customers a transparent, current view of what to expect during adoption — the benefits, the known friction point...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Important Update on Legacy Reporting and Analytics with Australia Release Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on y...
Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Is it valid to model service offering related to other service offerings? We are doing an exercise in modeling our Services and Service offerings. I got the model back and they had the following. Blue is the service and green is the service offering....
I have a requirement wherein we are trying to update CMDB from Github repo. I have thought of 2 ways 1. Using Integration hub Github spoke 2. Using Discovery I would like to request for help on how to proceed with this requirement.
When tracking current open incident tickets, if a date range is applied within a dashboard, it imposes a Created on date starting with that date range and excludes any open tickets that are still active, but were created before the start of the date ...
I need to use REST action in flow designer to randomly get the payment transaction id when the payment is set for approved but the thing is in pdi that REST action is not available what i need to do now ?
HI all,I’ve started working on updating the user-based Microsoft AD v2 spoke action. This is new to me, so I began by creating a workflow to handle the process.I can see a few out-of-the-box (OOTB) actions available for user-based MS AD v2. In our se...
I need to show in my project 60% reduction in processing time 80% straight-through processing 90% customer satisfaction 40% reduction in manual effort but for this i need a performance analysis i think but in pdi which is not for free then ...
I have a requirement to do the following:Duration field on the catalog tasks to populate when the catalog task is marked "Closed Imcomplete" or "Closed Complete"Duration field on RITMs tp populate when all their CTASK's have been closed.Duration fie...
HI all,I’ve started working on updating the user-based Microsoft AD v2 spoke action. This is new to me, so I began by creating a workflow to handle the process.I can see a few out-of-the-box (OOTB) actions available for user-based MS AD v2. In our se...
Hello Experts, We are using "Azure Devops" - to trigger CI/CD Pipeline for automated jobs done. Question is : What credential do we use here ?Where is that to be created ? We have used SGC- Azure and we created initially OAuth2.0 authentication. Bu...
Hoping someone can help, I am trying not to be negative but ever since migrating to platform analytics our user base has been unhappy with the "improvements". I know the potential that is there but there is a lot that has been removed as well. Below ...
WORKFLOW DATA FABRIC From plant floor to balance sheet:how ZCC for ERP transforms asset management Your assets live in two worlds. SAP tracks their financial value: depreciation, book value, tax implications. ServiceNow tracks their operational rea...
WORKFLOW DATA FABRIC SAP HR + ServiceNow:closing the Hire-to-Retire gap with ZCC for ERP If you're running SAP HCM or SuccessFactors for HR and ServiceNow for employee engagement, you already know the gap between them. New hires show up without lap...
Are there any companies not using Service Offerings and how well is your CMDB.
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the Community.
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