Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!

Data and Analytics
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Browse the Community

Activity in Data and Analytics

Ask a Question

Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated August 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion  |  ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally.   If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

  • blog

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026   Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Platform Analytics Enablement Toolkit -- updated June 2026

Platform Analytics Experience toolkit One place for all your analytics Platform Analytics brings Performance Analytics and Reporting together. Less navigation, more clarity—one entry point for everything analytics in ServiceNow. What Is & What H...

  • blog

Featured We're updating the Platform Analytics enablement toolkit

Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit.   The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...

  • blog

CMDBHealth Duplicate Job failing

Hello,I am looking to resolve duplicate/correctness scheduled jobs error. Status is incomplete when looking at the CMDB Health Metric Status.. Looking at the CMDB Health Processor Status, the CMDB_ci_hardware has been in "in progress" status.Looking ...

  • Question

ATF Framebuster Issue

Hi, I am getting a Framebuster issue and the error displays as below, when I run an ATF script on CSM/FSM workspace with a click of a Create Case button. Is there any work around? "Client test runner closed or navigated away while step was running. I...

  • Question

Asset Management Data Collection

HiWe are in the Getting Started phase and looking at our current data models before the System integrator comes onboard.Looking at our current data models and formats a few of the feeds are in different formats, can anyone share a standard data templ...

  • Question

CIs are renamed in cmdb_ci_service_technical

It seems that when on a RITM (Request Item) CI is changed in the Service (business_service) field the CI gets renamed.The Following 2 comments are added to the CI:Requested Item RITM123456 'Service' field added andthat the CI was renamed where the ol...

  • Question

Business apllications consumed by multiple production sites

Hi, I need to solve a problem with one of my customer, they want to represent what production site (divisons or BU) uses what business application, this is the conceptual model we have worked with the EA groups: we have created an M2M table to associ...

  • Question

Properly classifying GitLab's CIs in CSDM

Hello everyone! I was hoping to get some feedback. I'm currently going through by hand and determining our Service Instances here at the University - namely our Application Services. In doing so, I'm also trying to align them appropriately with eithe...

  • Question

CMDB Design and Implementation best practices

We have Service Now in our organization and it was modified by a third party vendor to support a basic Ticketing System with Request and Incidents as well as a Change Management system. The vendor who provided the product did not create a system that...

  • Question

SG Workspace ONE Not Tagging Duplicate Handheld Device CIs

Hi fellow developers,I'm hoping someone can help me understand an issue I'm experiencing with SG Workspace ONE and CMDB duplicate detection.I have several Handheld Device CIs that share the same serial number. When SG Workspace ONE runs against these...

  • Question
  • Data Foundations
  • Service Graph Connector

CSDM life cycle stage and status startup

We are planning to use life cycle stage and status in servicenow CMDB but is there any standard checklist on how to start using these. As far as we know we have started working on this below checklist. Is anyone have suggestions on this topicAnalyze ...

  • Question
View More
Ask a Question
Getting started

We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the Community.