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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update October 2026   Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally.   If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

  • blog

Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated August 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion  |  ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Platform Analytics Enablement Toolkit -- updated June 2026

Platform Analytics Experience toolkit One place for all your analytics Platform Analytics brings Performance Analytics and Reporting together. Less navigation, more clarity—one entry point for everything analytics in ServiceNow. What Is & What H...

  • blog

Featured We're updating the Platform Analytics enablement toolkit

Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit.   The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...

  • blog

Data Certificaion

I am looking to do data certification for our CMDB. I want to start by certifying ownership and such of our service instances. Going through data manager, it seems that I would need a policy for every service instance or owner. is there a way to do t...

  • Question

NetApp Storage Servers - Not being discovered

Hello Legends, I've been having  issues with the NetApp Storage Cluster-Mode - HTTP Discovery pattern . For some strange reason discovery does not create a Storage Server CI in the cmdb_ci_storage_server class for NetApp Storage Virtual Machines.  I'...

  • Question

Added Business Capability Layer

As an EA product, it is very helpful to know which business capability an application or platform is providing but I would argue/suggest there should always be at least 2 business capabilities. The "last tier" capability should be the application cap...

  • Question

Workflow Data Fabric Usage

Is there a way to determine what is using credits. The dashboard only shows high level things like API Access Volume vs Integration HUB. But I'm looking for a way to see specifically which API is using credits. Is there a place to see that?

  • Question

Workflow Data Fabric Deailed Usage and Notifications

I am looking to monitor our WDF consumption and observe the main drivers of consumption to find ways to manage it. I looked at the WDF usage dashboards but it doesn't provide detailed run down.Does anyone know if it is possible to find details on wha...

  • Question

SNMPv2 Discovery Status missing Serial number

Hello,I am working on ingesting VTC devices into our CMDB using a snmpv2 community credentials. When ran I got an Failing Exploring CI pattern, HorizontalDiscoveryProbe error, Pattern name: Network Router. I was told I should add the OID to the class...

  • Question

Webinar: Agentifying workflows: Gain value from AI at any stage

Upcoming webinar: Agentifying workflows: Gain value from AI at any stageMany organizations want AI to deliver business outcomes, but few can clearly measure what they’re getting from their investments. Your AI journey is underway, whether you feel pr...

  • Event

How Build the Proper B2B Relationships?

I'm torn between building relationships correctly and building them in an easy to understand way. The data flow is a simple flow. App1 -> Data Warehouse -> Event Hub -> App2. However, due to processes or lack of, App2 is not informed when App1 goes d...

  • Question
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