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We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...
Prior to the Austrialia release, I had a database view that used the pa_dashboard table and the sys_ui_navigator_history table. This allowed me to report on the user that was viewing the dashboard.Since the Austrilia release, the view no longer work...
Getting started with Live Connect in ServiceNow A practical guide to connecting your BI tools — Power BI, Tableau, Excel, and others — directly to ServiceNow data using standard SQL, without building ETL pipelines or moving data out of your instance....
Could you please provide assistance for this to identify orphan CI Where all CI status is installed and CI type is not empty and ownedby.active=false.All the CIS which match the above filter condition and where Owned By.Active=False and Owned By.Dorm...
What are the approved / supported options in the industry?
Hello everyone, I have configured an indicator with access control which restricted to only users with "admin" role. However, other users with snc_internal role can see it in the library, they can't see it in the Library but if I have the link, they ...
It has come to my attention that the PA Scoresheet page seems to ignore the ACLs for the respective Indicators and Scores - I'm impersonating an (admin) user with no access to certain Indicators and Scores (verified by opening the relevant tables) wh...
We're in the process of migrating over to Platform Analytics and noticed that users can create visualizations based off of Indicators that they should not have access to and looking to figure out what we can do to prevent that.When a pa_viewer user g...
Can we allow external user (snc_external) to see analytics hub?I have added performance analytics widget on the portal to show report to external user which they can see but i also want to allow the download option for them. When they click report, i...
Description:Hello everyone,I am working on the ServiceNow Platform Implementation (SNPI) course in ServiceNow University.I completed the "SNPI - Explore Now Create" exercise by following all the instructions:Downloaded the Success Pack XML.Imported t...
Hi all, I am trying to create a report, where I only need the incidents where the assigned to agent has not updated anything. So if an end users replies to an incident but the agent assigned to the ticket has not updated anything for the 2 or 3 days....
Hello community,We are defining an AI inventory and governance model in ServiceNow, but we do not have AI Control Tower (AICT) licensed or installed in our environment.After reviewing the CSDM 5 guidance and the AI Inventory data model article, we un...
Hi,I have integrated Servcienow with ManageEngine Endpoint Central SOAP integration. Manage engine POST CI information to ServiceNow and it look find.My issue is with Model ID, Obviously a common issue like any other CMDB integrations.Manage engine c...
On 30th January’26, I passed the ServiceNow CIS – Data Foundations (CIS-DF) certification.Since then, I’ve received several individual requests for the guidance on CIS- DF preparation over LinkedIn and Teams.So, I decided to write a blog which will...
where is it i am trying to find out but not shoswing i am preparing for the cis exam
We have a requirement to process the SOAP inbound request and response must be in the specific format as below, we are able to generate the XML document but whatever we are generating that is the part of SOAP Body tag. but instead of SOAP Body we nee...
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