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We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...
Hello all, On the Configuration Items (cmdb_ci) list view, I see these fields:Attestation Status,Attributes,Attested,Attested by,Attested date. So, I want to allow only Support group of the CI to attest few fields but not all. So, can someone tell me...
Hello, I'm creating a workflow in Catalog Builder, but I'm facing problems with the form after submitting. I have few UI Policies to show questions based on the answers given by an user in the form. It's working, user can see those questions when fi...
Hello, How can I most easily create a report of CIs that have no relationships? Essentially these would be for classes that do not have Orphan rules set up. Thank you, Adam
From CMDB health dasboard,we want to send scheduled report email to client.However its not having the data which is included in i button.How to include that?
Hello Community Members, I hope you are doing well. I am looking for real-world ServiceNow IT Asset Management (ITAM) implementation resources covering both SAM Pro and HAM Pro from an enterprise perspective. My goal is to understand how ITAM is impl...
I want to create existing cmdb health status schedule reportfrom cmdb workspace showing completeness
Can someone Guide me How to Create Field Filtering Rules for a service catalog Item.
Is there any Agent to Create Indicators using Natural Language prompting?
Hi....I am doing a quick discovery on the Australia version of PD (Product/Platform) where the CMDB CIs are not getting updated, showing 'discovery start and completed empty'. Attaching a snapshot for reference
Every executive leadership team focuses on the same fundamental imperatives: driving sustainable growth, maximizing capital efficiency, mitigating enterprise risk, and protecting core revenue streams. When technology initiatives deliver their highe...
Hi everyone,I’m facing an issue in a Workspace Playbook. When I click the Save button on playbook activity, a modal opens with a task form. If I click the lookup icon on a reference field (e.g., Assigned To), the lookup dialog opens behind the Save m...
I am Facing issue I need a resolution basically i configure google drive spoke and do all config require in cm pro for integrtaion But What I am facing issue is every time when I initiate contract at that time only it sends contract document to goo...
Examples for the below. Put some more focus/light on this. Business CapabilitiesBusiness ApplicationApplication ServicesService InstanceApplicationTechnology Management ServicesTechnology Management Service OfferingBusiness ServiceBusiness Service Of...
We recently encountered a challenging situation while trying to automate the maintenance of CMDB relationships. Relationships are core to a CMDB, providing significant value by indicating, for example, which IT infrastructure enables which Business ...
Hi All,I've been working through the CSDM domains and I keep coming back to a conceptual question I can't fully resolve from the docs. Would appreciate perspectives from architects who have modelled non-IT or customer-facing services. My reasoning so...
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