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Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" This page exists to give Platform Analytics customers a transparent, current view of what to expect during adoption — the benefits, the known friction point...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...
Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
I have a Data Visualization where the Inherent Risk Ratings are not showing the color scheme selected for the object. Here's the list of Colors, and as you can see, the colors match what would be expected in a report from low to high risk.In the widg...
I've had configurated at least 6 Breakdowns to trend out the source of Alerts (em_alert). But, even though the indicator displays data, the Breakdowns don't. What can i do?
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Hi, struggling with Life cycle mapping and investigating how it is intended to be used. OOTB the only life cycle mapping available for legacy state in use is Install Base Item - Operational - In Use. However, I want the customer to be able to update...
change, changes to and changes from options not available for update trigger condition in flow
Hi Team, I have a request to completeAs a CMDB Administrator, i want all existing CI identification and reconciliation rules reviewed in ServiceNow, so that the current state of IRE rules is understood and gaps of misconfiguration causing duplicate C...
HelloDoes CIS-Data Foundations has an ebook ? And please if any one does have any ressources to prepare it like resume or qcm please share Thanks
I I would like to understand the steps required to make a Windows product compliant from a Microsoft publisher perspective. Could you please guide me on the process involved?Additionally, it would be helpful if you could specify the relevant tables
Dear all,I'm stuck on the assessment simulator task 6: create a dashboard an add a visualization and could move forward 'cause I don't know how to create the "incidents by priority" report... Could someone please help me finalize this task? I’m unabl...
Hi Community,I tried implementing Incident Aging and was able to include the Aging field in the report.However, I have a slightly different requirement. Along with Aging, I also need to display Priority and State separately in the report. Currently, ...
with Target 95% and Count of resolved requests based on the delivery time field / total number of requests (For requests without specified resolution time target = 30 days)How can we achieve Request fulfillment rate using SLA Definition and Platform ...
I am on Zurich.I have instance "A" and on this instance I have a user account marked as both "machine" and Internal Integration User. This user account is linked to a role which is linked to a REST API's "execute" ACL.This ACL is linked to a scripted...
Hi,I would like to know how to retrieve filtered information from calculated data using JavaScript in Platform Analytics. For example, I need to retrieve all scheduled changes between 6 PM tonight and 8 AM in two days into a report. In Change List I ...
I need to use a specific filter to source only the ServiceNow relevant groups from LDAP.I need to map the group members with the already existing users making sure no duplicate users are created.Currently the LDAP Server has only one OnStart and OnC...
Hi all,I’m currently trying to discover my home router a FritzBox 7490 using a MID Server on my local machine (zip file install), but I’m running into some roadblocks. This device doesn’t appear to support traditional SMTP/SNMP-based discovery method...
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