Need duration of tasks from creation time to first assignment to a user as a report

Go to solution
Mahesh Kumar2
Tera Expert

‎05-23-2022 02:46 AM

I want to capture the duration of a task on RITM from creation time to first assigned to some user via metrics or something. Please help on the same

Labels:
0 Helpfuls
  • 1,374 Views
1 ACCEPTED SOLUTION

Go to solution
Mahesh Kumar2
Tera Expert

‎09-08-2022 03:07 AM

Achieved it through metrics by calculating the time difference.

View solution in original post

0 Helpfuls
5 REPLIES 5

Go to solution
AmberTemple
Tera Guru

‎07-26-2024 08:08 AM

This video is super helpful for understanding how to report on durations (ex: average unassigned time, average time spent in ____ state, etc.)

https://www.youtube.com/watch?v=g4Ee73HQU7w

Indicators on Metrics - Jan 27, 2021 - Performance Analytics Academy
Indicators on Metrics - Jan 27, 2021 - Performance Analytics Academy
youtube.com/watch?v=g4Ee73HQU7w
Have you ever needed to measure the duration when a State, Priority, or maybe an Assignment Group change in an Incident? Maybe using a Metric is what you need to accomplish this. Metrics is a powerful tool that you can use to show durations between different processes. In this Performance ...
0 Helpfuls