Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent. Join the Challenge.
05-23-2022 02:46 AM
I want to capture the duration of a task on RITM from creation time to first assigned to some user via metrics or something. Please help on the same
Solved! Go to Solution.
09-08-2022 03:07 AM
Achieved it through metrics by calculating the time difference.
View solution in original post
07-26-2024 08:08 AM
This video is super helpful for understanding how to report on durations (ex: average unassigned time, average time spent in ____ state, etc.)https://www.youtube.com/watch?v=g4Ee73HQU7w
