Number of INC ticket opened vs. closed by month

[trishlipe]

I am trying to write a report that will show the number of tickets opened vs. closed by month. I have a report that shows number of tickets opened each month and another that shows number of tickets closed each month. Is there a way to combine these and show them side by side?

[Chuck Tomasi]

There's an automated indicator that measures how many incidents were closed in the past day. I don't see where that's applied, but I do see several incident widgets available. Take a look at this URL (change YOURINSTANCENAME to your instance name.)

https://YOURINSTANCENAME.service-now.com/pa_widgets_list.do?sysparm_query=nameLIKEincident

[Pradeep Sharma · Accepted solution]

Hello Trisha,

You may find the below thread helpful.

Compare the number of closed vs created incidents per month

[Adam Stout]

The above are good answers (and Performance Analytics is a great approach with lots of flexibility), but you may want to look Multiple Data Sets as well. https://docs.servicenow.com/bundle/london-performance-analytics-and-reporting/page/use/reporting/con...