In reviewing the normalization & Content service dashboard, I noticed a section called Central Data Service Download Status. I'm trying to understand why I would have 2 different numbers e.g. software product lifecycle & Content pattern normalizatio...
So, looking at best way to assign assets to desks in the situation where you might have hot desking or where assets are just not assigned to a user.So, let's say monitors (hardware Asset) that we asset, i don't want to assign to the user as the user ...
How is the SSO Application Table (samp_sso_application_list) used? There is no create new button for it, how does the table get populated? In our company, we're looking for a way to track SSO applications and was wondering if this table serves that p...
I'm keen to start a discussion with folks that have successfully implemented the SAP publisher pack in ServiceNow SAM. I've attempted to implement this feature 3 times, with mixed results, but I'm not really a SAP licensing expert and this is possibl...
Dear Community, is my second attempt to take the CIS-SAM exam, which requires a 70% of correct answers in order to pass, plus the extra payment each time. Seeing that this exam is extremely hard, having already taken the Certified System Administrato...
Hi Experts,We are creating Software catalog items for the SCCM applications.Order client software is an OOTB flow, when I open flow in flow designer I get the below error messageAction [34] (Create Record) references catalog variables that don’t exis...
What is the default definition of a stale software license? Last activity more than 30 days? 60 days? 90 days? Is there a place to change the default? Can you specify by Software Model?
We have a business request to add categories to the various software and application models we keep in ServiceNow. For instance, AutoCAD might be categorized as "engineering and design." I've considered using Tags, but I'd like to know if anyone has ...
How can I add Software Spend Detection module on my PDI instance? I already activated sam professional plugin. Any ideas? I wanna Opt-in it on Content Service Setup
Hi SAM Superstars,We're in the SAM Pro implementation where we have decided to go with Software Asset Workspace as the UI for process users. We're getting questions about inconsistent currency settings across this Workspace, especially why:A. License...
Description: Inactive computers are being counted in the License Workbench results. As a result, the software license usage appears to be out of compliance. How do we prevent this from happening?Steps to reproduce: 1. Go to the License Workbench and ...
Hi,I have created a discovery pattern to discover a 3rd party product and there are 500+ discovery model were created and it can discovered the publisher, product name and version info, but their status is match not found. Hence, I created a pattern ...
Hello all, We are setting up SAM processes in our organization, and we are currently doing an inventory of our software and entitlements. We are planning to use ServiceNow in the future as a SAM tool. Can someone please provide me the Excel template ...
In the Software Asset Workspace, is it possible to reclaim a set of user subscriptions (only the ones on a filtered 'Removal candidates' list)?The docs for 'classic' says:To reclaim a set of user subscriptions, specify your Search filter criteria an...
Hi All, Recently we have implemented the integration with Microsoft o365 to retrieve subscription information. in the software asset workspace, i am able to see the subscription info. under software asset analytics, the "Optimization and savings"...
