What is the best practice for CI Naming convention. For computers what ci naming convention should be followed, for mobile devices what naming convention should be followed. For printers ,for all hardware assets what is standard CI naming convention ...
Hi Team, We have a requirement in CI table. Currently when an asset record is created in the alm_hardware table it creates a CI having the name of the model given to the asset record. We would like the CI name to be changed to Display name of Asset (...
Hello, I was able to request Software Asset Management from the developer portal home without issue. However, I am testing an integration with a SaaS and would like to enable "SaaS License Management" which is not listed in the same spot where I was ...
Hi All, I am new to HAM and having basic query on ASN. I understood ASN expected format is xls in servicenow to import ASN data(correct me if i miss other options).But in general ASNs can be any format and mostly in PDF from ERP or other systems, so ...
Hi All, I want to understand how suite components licenses will be consumed in ServiceNow. I have Adobe Creative Cloud All apps and there are plenty of products as child components in this but only few were installed on end users machines and main...
Hi All, We have implemented in SAM Pro. Can anyone provide me the list of all tables available under this application and how these can be used to provide useful reports to the leadership team. One example: "Is there a table which provides the list o...
Hi Community, Can anyone please say how to update a read only field as 'empty'. Thanks,Spandana.
Dear community, can somone please clarify which of the following options is correct? I cannot find any existing role called sys_admin, in my opinion it would be the role admin which is not there. By default, which user role must verify the successful...
Hello, I was wondering if this is correct to use a business rule to change the field value of records if a record from another table changes to "approved" So the "Expense App" record (contains data like requestor, status, year, month) can be approv...
Hi, I am trying to connect SN with my O365 demo instance. Everything is configured from my O365 part but in service now I get errors when trying to create my direct integration profile. The Software Asset Management - SaaS License Management is indee...
Hello,I have a client, who wants to start tracking their software licenses in the Asset Management Fundamentals ( no SAM product yet ). And on the process of guiding them to the right place I stumbled across the following - currently the client uses ...
Hi everyone, I activated in the developer environment the But I still cant find the Software Asset Workspace. What I still miss? Thanks for your help.
Hi Community, There is already a run script activity in workflow to update "user is already in AD group" in work notes. While testing it's showing error in the activity of workflow. Can anyone please help me with this. Please refer the below snips. T...
We have PPNs and Products which are not in the content library - What are the information needed when submitting a Hi ticket to have our unrecognized PPNs and Products onboarded in the content library? We do not want to create custom objects as much ...
Hi all, I was wondering has anyone has experience in adding custom choices for License types other than the list below.Does license type affect the reconciliation process, and what would be the effect of adding a custom license type? License typePer...