Hello All,Software installation table has duplicates record with same installed on name, display name, source but with different versions. For e.g. SCCM they have duplicates records but different versions. They are having the lower and latest version...
Hello Experts, @Daniel Slocum I would like to understand in below example why we are not able to make any allocations even when the entitlement is active (status = In use) and there are no existing allocations added to it. We have brought this entit...
Hi Experts, I am checking the field "Install count" in Software Models table, when this field will be updated? which script will update this field and how frequent it will be? I see a discrepancy with count when I report on cmdb_sam_sw_install table ...
Best practice documents on creating a unique Display name on the Software Entitlement data in SAM
Hi, I am having a question regarding SAM Pro. If a user has both subscription license and also installation of a software, i.e. The user is using subscription license and along with the on prem software, what would be the best practice to get such de...
When we try test for Test Credential , it throws an error connect refused for jdbc.
Hi, We want to have a report showing the following: All machines that have oracle java installedincluding:machine nameSoftware display namemachine processor countmachine core countif machine is virtual yes/noif the machine is virtual also include the...
Hello ServiceNow Community, New user here and was hoping that someone could point me in the right direction on finding which fields are available in the Asset Management module to classify assets. I have been searching for a data dictionary or othe...
Hello all, Can anyone please let me know what are the OOB flows provided for Software Asset Management? Any quick help is much appreciated. Thanks,Pranita Bahuguni
When running reconciliation for Microsoft products, some results are returned with a Suite Inference Level value of 999. I cannot locate any reference materials to determine the meaning of this value as the suite shouldn't go any higher than 3 accor...
In SAM Pro I am looking at the Create Allocations remediation option. In the documentation it says "To remediate all actionable licenses, click the Create All Allocations Button. To remediate some of the actionable licenses, select check boxes to t...
Hello, I am working on deletion of duplicate records from core_company table which has same name but different sys_id so before that whatever product models and other things attached to duplicate record i am moving to one record and updating it. But ...
What's the meaning of true-up cost in sam?
Hi All,I am working on an integration between ServiceNow & Universal Discovery, need to understand the difference between BDNA Normalization & FNMS Normalization - BDNA: application from Flexera to normalize UD data- FNMS: Flexera
My expense line total is more than the single item Software Entitlement's expense. The entitlement totals $290K over a 46 month agreement but the expense line totals $393K.