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CI's naming convention

What is the best practice for CI Naming convention. For computers what ci naming convention should be followed, for mobile devices what naming convention should be followed. For printers ,for all hardware assets what is standard CI naming convention ...

Divya L by Kilo Contributor
  • 2748 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to change the display name of CI & to be same as Asset

Hi Team, We have a requirement in CI table. Currently when an asset record is created in the alm_hardware table it creates a CI having the name of the model given to the asset record. We would like the CI name to be changed to Display name of Asset (...

saranyavs by Tera Expert
  • 1897 Views
  • 2 replies
  • 2 helpfuls

Enabling "SaaS License Management" on developer instance

Hello, I was able to request Software Asset Management from the developer portal home without issue. However, I am testing an integration with a SaaS and would like to enable "SaaS License Management" which is not listed in the same spot where I was ...

Enlighten3d by Tera Contributor
  • 2035 Views
  • 2 replies
  • 1 helpfuls

Resolved! ASN format query

Hi All, I am new to HAM and having basic query on ASN. I understood ASN expected format is xls in servicenow to import ASN data(correct me if i miss other options).But in general ASNs can be any format and mostly in PDF from ERP or other systems, so ...

How suite license works in sam pro

Hi All,    I want to understand how suite components licenses will be consumed in ServiceNow. I have Adobe Creative Cloud All apps and there are plenty of products as child components in this but only few were installed on end users machines and main...

Tables in software asset management

Hi All, We have implemented in SAM Pro. Can anyone provide me the list of all tables available under this application and how these can be used to provide useful reports to the leadership team. One example: "Is there a table which provides the list o...

gvk by Tera Contributor
  • 5306 Views
  • 3 replies
  • 0 helpfuls

change field values

Hello,  I was wondering if this is correct to use a business rule to change the field value of records if a record from another table changes to "approved"  So the "Expense App" record (contains data like requestor, status, year, month) can be approv...

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Integrating with Microsoft 365

Hi, I am trying to connect SN with my O365 demo instance. Everything is configured from my O365 part but in service now I get errors when trying to create my direct integration profile. The Software Asset Management - SaaS License Management is indee...

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npigeon by Tera Contributor
  • 4477 Views
  • 8 replies
  • 2 helpfuls

Software Model Table or Software Package Table?

Hello,I have a client, who wants to start tracking their software licenses in the Asset Management Fundamentals ( no SAM product yet ). And on the process of guiding them to the right place I stumbled across the following - currently the client uses ...

Resolved! How to activate software asset workspace?

Hi everyone, I activated in the developer environment the   But I still cant find the Software Asset Workspace. What I still miss? Thanks for your help.

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JohnDF by Mega Sage
  • 4416 Views
  • 10 replies
  • 10 helpfuls

SAM Content Update Requirements

We have PPNs and Products which are not in the content library - What are the information needed when submitting a Hi ticket to have our unrecognized PPNs and Products onboarded in the content library? We do not want to create custom objects as much ...

VQZN by Tera Contributor
  • 851 Views
  • 1 replies
  • 1 helpfuls

Resolved! [SAM] Custom license type (product_type)?

Hi all, I was wondering has anyone has experience in adding custom choices for License types other than the list below.Does license type affect the reconciliation process, and what would be the effect of adding a custom license type?  License typePer...

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