Hello, I wanted to ask why the SQL Server components are showing as individual products in Software Asset Workspace? If it is becuase they are individual products, are there any means to hide the components and just show the SQL Server only?
Hi, We have enable the plugins for IBM Compliance. However, we were not able to have the integration to ILMT and/or Anglepoint. Now my question is, how can we upload the extracted consumption from ILMT to ServiceNow to reconcile with entitlements? An...
I am looking for support in the context of software installation records based on container images/SBOM information.Currentlly, softwares used withhin containers like docker or Kubernetes are a blind spot and we would like to have an inventory of tho...
Hi, I have completed software asset management profession on demand course but still It is showing me to complete another exam Certified Implementation Specialist – Data Foundations (CMDB and CSDM) exam to get the voucher. Can you please help me with...
Hi, We are publishing software models to catalog to make it available for end user to request, BUT its getting hard to open each model and publish it. Is there any way we can publish 50+ models at once? Thanks!
Unusual issue resolved — sharing in case it helps others!While working with the Publisher field on new Software Models or Custom Products, I encountered a baffling issue: typing "Microsoft" yielded no relevant results, and pressing enter triggered a...
Hi all, I wanted to know how everyone reports on the status/progress of completing the configuration of each vendor and product when implementing SAMP. The best practice guidelines tell you to start out only focusing on your main vendors and do not t...
Hi all,Can anyone else see these properties within their SAM properties page:Ratio of the entitlement cost of a Microsoft SQL Server Standard with Software Assurance to the cost of Microsoft SQL Server Enterprise with Software Assurance (com.snc.samp...
Hi All, has anyone noticed a reduction in the number of records in the LPR following an upgrade to Zurich?We upgraded from Yokohama. The number of entries in the report reduced by around 20% in each instance. The other change I noticed is that the SW...
Hi Team, I want to Setup Advanced Work Assignment for Service Desk in SOW Service ChannelsDefine the source of work items (e.g., Incidents, Chats, Walk-up requests).Each channel represents a type of interaction or task. Work Item QueuesGroup incoming...
Hello all,Yesterday, I spent more time than I probably should have trying to configure a single variable set for an address layout. My goal was:Two full-width lines (100%) for Address Line 1 (mandatory) and Address Line 2 (optional)Followed by four h...
Hi Team, service operation workspace level when incident opened then we have "agent assist" customer is trying to search KB numbers it is not showing when typing keywords it is showing i need to show KB Numbers under search.
Scope of Genarative AI in Servicenow plateform and specific blog or article will help.
PrerequisitesBefore beginning the setup for CSD 2.0, ensure the following plugins are installed:CSD 2.0 PluginMicrosoft Intune SpokeJamf SpokeAdditionally, verify that your selected providers (e.g., Intune, Jamf) are properly integrated and enabled.M...
Hi , We are looking to find best possible solution for reclaiming unmetered software which includes SaaS, On Prem and users tied to global groups. How can we build a catalog to cater all types of software and make sure allocations are revoked. Thank...
