SAP - Success Factor Products not considered for reconciliation

Sujithra Govind
Tera Contributor

‎10-25-2023 02:59 AM

Hello everyone,

We are in the process of integrating SAP with ServiceNow, and our client has asked for SAM reports tailored to SAP SuccessFactors. I've manually imported SAP SuccessFactors products, but they are not being recognized for reconciliation in ServiceNow. Can anyone please offer a solution for this issue? Thanks in Advance

Attaching the Screenshots of manually created Products for reference

 

SujithraGovind_1-1698227893271.png

 

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mikew_samexpert
Mega Guru

‎10-25-2023 08:35 PM

Firstly, you would need to activate the Success Factors SaaS connector, but the last time I implemented this, it didn't provide usage at the SF module level. It only provided details of the users that have connected to the SF product, not the modules - I believe that the SF API doesn't provide this level of detail.