Asset Management
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Enterprise Asset Management
272 PostsHardware Asset Management
1465 PostsSoftware Asset Management
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Activity in Asset Management
Featured Software Asset Management: On Demand
Software Asset Management (SAM) allows you to take control of your software assets, which reduces your compliance risk and lowers software costs. This blog covers your full SAM journey, which includes four key phases: onboarding, activation, deplo...
- blog
Featured Hardware Asset Management: On Demand
Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...
- blog
What are the core tables involved in Cloud Cost Management ?
What are the tables related to cloud cost management ? In which tables can I find data related to cloud expenses, budget, savings, etc ?
- Question
What are the core tables involved in Cloud Cost Management where I can find cost related data ?
What are the tables related to cloud cost management ? In which tables can I find data related to cloud expenses, budget, savings, etc ?
- Question
Vendor purchase "Purchase" button is disabled?
I am trying to use the Hardware Inventory Stock Order catalog item in a test environment. I have generated the "Source Request Items" catalog task, however when I use "Source request" in the Hardware Asset Workspace to fulfill the request, the Vendor...
- Question
Resolved! Unable to advance a stock order request? Seeking technical help/documentation
Hello! I am testing out the Hardware Inventory Stock Order catalog item. I submitted a test order and it skipped approvals (since we haven't configured the flow to have any approvals yet). But now the flow is stuck in the flow at step 2, waiting for ...
- Question
create Hardware Asset from PO without creating CI
Hi everyone, I need some help understanding and implementing a specific requirement related to hardware assets and CI creation. Our requirement is that when we receive hardware from a Purchase Order, the system should create only the hardware asset r...
- Question
Guide me how to send email and create a case.
We’re transitioning to ServiceNow, and I’m still getting familiar with it. Is there someone who could walk me through how to use it, including how to send emails and create a case
- Question
Core Asset Management vs HAM Pro - What You Actually Get (and When to Upgrade)
One of the most frequent questions I see in the ServiceNow ITAM community goes something like this: "We already have ITSM - do we actually need to buy HAM Pro?" The answer depends entirely on what problem you are trying to solve. The honest truth i...
- blog
Has anyone had any luck capturing last used date or any usage data for Think-Cell using ACC?
We have ACC installed on our end user windows desktop and laptops. We use an application called Think-cell in our company, it's mainly used with excel and powerpoint, its an add-on to these applications. Has anyone had success capturing usage data fr...
- Question
- agent client collector
- ITOM
SAP Ariba Integration for SAM Pro
Is there a Process and Procedure document available to do SAP Ariba Integration for SAM Pro.
- Question
How to get EOL dates on POS device by OS
POS devices seem to go end of life based on their OS version. Currently models are generically pulled into ServiceNow via a separate integration for these devices. Because the models are at the higher level there isn't a way for me to tie the devices...
- Question
Resolved! Mismatch between Content Library and M365 Integration DMAPs
Our M365 integration is pulling subscription records and mapping them to a model associated with ~DMAP150 . However, the Content Library's Software Model Definition and Entitlement Definition for this product both point to ~DMAP990, so entitlements ...
- Question
Asset Action field remains mandatory on Incident resolve even after HAM plugin uninstall
We recently uninstalled the Hardware Asset Management (HAM) plugin in our ServiceNow instance. Prior to uninstalling, there were system properties controlling the mandatory behavior of the Asset Action field during Incident resolution.After uninstall...
- Question
ServiceNow SAM Pro Data Model
The below data model diagram provides a high level data model followed by SeviceNow SAM Pro. This would help SAM managers and analysts understand the various data objects on SAM Pro and how data flows between them. 1 These are data objects tha...
- blog
Clickable record redirect from report to record workspace
how to create chart report with clickable in servucenow workspace ui builder I have report created but when I click the report it should take me to the records in workspsce But the record is not available in workspace it's a custom please help how ca...
- Question
Update to CI Install status is not updating Assets State
Hi All,One of CI's (IP Router) 'Install status' has been updated to retired but this is not updating the Asset's state.I have checked following things but could not able to identify the issue, can some one please provide the solution. 1. No code chan...
- Question
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