Resolved! Create an dynamic URL in notifications
In the notification, if an agent clicks on URL it should be redirected to case form of the requested catalogue item.
Forum Posts
Having authors/revisers that are not in the ownership group of a knowledge article
I am new to ServiceNow and trying to get our Knowledge Management set up. We want a workflow where the author or reviser can update the article, but the publish would be done by the ownership group / knowledge managers and the approval would be by t...
how to integrate from srevice catalog to email by using the power shell script
i have the requirement to automate the integration from service catalog to outlook by using the powershell scprits in flow designer
Knowledge Blocks & Microsoft Word Add-In
I am running into two issues with the Microsoft Word Add-In that I'm wondering if anyone can assist with. I created a knowledge article directly from Word and it uploaded into our knowledge base with no problem. When I check out this article in Servi...
Resolved! Core Companies table cleanup script
Hi, We have requirement where we need to delete Core Companies record where Vendor ID(custom field) is empty.The only relationship we need to look for is in the Business Application(cmdb_ci_business_app) table. If the core company record is reference...
OOB script that closes all associated Request Items when a request (sc_request) is canceled
Hello All, Can you help me with the out of box script which marks all the associated RITM's of a REQ when the REQ is canceled. Also, I am getting a error when trying to close the request. It says to close the sc_tasks first that are created in the RI...
Some users unable to Export Excel file from List View
Some users are unable to export (Download) Excel file from the list view. It's redirecting users to the sys_attachment URL and file is not downloading. Verified old posts and as per the community if the User ID greaterthan 40 characters this issue m...
Resolved! How to avoid duplicate knowledge article creation from incident?
Does anyone know a good way to avoid the creation of duplicate KBs from incidents? Looking to eliminate the issue of having multiple KBs for the same type of incident. Any suggestions are appreciated.
Resolved! App Engine Studio
Can app engine only be installed in one sub-prod instance, and the remaining instances are pipelines or can AES be installed in multiple instances? We currently have 4 instances, sandbox, dev, test and prod. There is some development that begins in...
Resolved! Issue to get email from community.
HI All, Greetings!! Is anyone else facing this issue? Since Friday, I am not getting any email from community either for new question / reply where I subscribed. @David any inputs on same?
Find all tickets for a single user
Users often request assistance more than once during employment with a company. How can I find all tickets associated to a single user? Both Incidents and Requests. Previous systems I have used made this as simple as searching for the user's name...
List collector alphabetical order
Hello!Can you please help me solve my problem with list collector variable. I have variable list collector which display records from table "x". Problem is that I have to display all records into cataog item in alphabetical order. It would be easy i...
Resolved! How to publish in work notes when an attachment is deleted?
Hi all, I have as a requirement to update the work notes every time a file is attached or deleted, I have researched and there are events such as attachment.read and attachment.deleted that can help me to solve it. If someone can help me to call them...
How to create specific Order of Changes within CAB Workbench?
Hi All, Does anyone know of a way to create a specific order for Changes within CAB workbench? Our CAB has almost 60 changes every week and there isn't a specific order and I'd love to group them all be Assignment Group or any type of order. I didn't...
Resolved! Error Messages in the Flow Designer
The following error message is output when executing an action that requires approval for a form in the Flow Designer.How to deal with it? Operation:Create Approvals Level:Error Error running script engine: com.snc.process_flow.exception.PlanRecu...