I have this requirement to default external login when user tries to fetch and login into service portal. My instance is domain separated , can anyone suggest a way to configure this without effecting other domain.
Hello Everyone, What is the purpose of category in subflow properties ?
I am a ServiceNow Developer from India. I have overall 2 years of experience with ITSM. I am looking for freelance remote jobs and freelance opportunities. where should I search?
Hi Team,I need inputs to check an issue in lower instance. An email is triggering multiple times(more than 5) for the same notification. It is happening across all the notifications which is configured. there is 1 schedule job 1 email script 1 event ...
Helsinki patch 8.Created new conditions, configured similar to the "within 30 days" conditions, and they will not fire. Contrary to SN docs, the 30, 60, 90 day conditions fire right away when the contract end date is adjusted accordingly and will s...
Im sure this has been experienced by others but looking for some suggestions... We have users who have been responding via e-mail to closed incidents in the platform, what has caused issues is these comments are updating in the closed incident. Our b...
We have an ask that if item x is ordered, a laptop for example, that item y (an asset tag) is also automatically added to the shopping cart. I am certain I could do that via CartJS and a business rule but I suspect there is a solution that is far mor...
In the notification, if an agent clicks on URL it should be redirected to case form of the requested catalogue item.
I am new to ServiceNow and trying to get our Knowledge Management set up. We want a workflow where the author or reviser can update the article, but the publish would be done by the ownership group / knowledge managers and the approval would be by t...
i have the requirement to automate the integration from service catalog to outlook by using the powershell scprits in flow designer
I am running into two issues with the Microsoft Word Add-In that I'm wondering if anyone can assist with. I created a knowledge article directly from Word and it uploaded into our knowledge base with no problem. When I check out this article in Servi...
Hi, We have requirement where we need to delete Core Companies record where Vendor ID(custom field) is empty.The only relationship we need to look for is in the Business Application(cmdb_ci_business_app) table. If the core company record is reference...
Hello All, Can you help me with the out of box script which marks all the associated RITM's of a REQ when the REQ is canceled. Also, I am getting a error when trying to close the request. It says to close the sc_tasks first that are created in the RI...
Some users are unable to export (Download) Excel file from the list view. It's redirecting users to the sys_attachment URL and file is not downloading. Verified old posts and as per the community if the User ID greaterthan 40 characters this issue m...
Does anyone know a good way to avoid the creation of duplicate KBs from incidents? Looking to eliminate the issue of having multiple KBs for the same type of incident. Any suggestions are appreciated.