Hi everyone. I am quite new to Service now, so I apologise if I sound quite naive. I have a question. I am making new/editing knowledge base articles in Service now using CSS, but the CSS is disappearing when I publish the article, which is mildly ...
I want to display the loading image at the center of the screen to give a visual of page loading just like youtube buffering image which loads in the middle of the active screen. Also, this needs to applied globally for all portal pages.
How can I limit access and viewing of incidents to only those assignment groups in which the ITIL user is a member of?We want to stop people in Data Management group from seeing/altering incidents in the Wireless group, etc.If I am in Assignment Grou...
Hello everyone, Can I get some help in removing price, quantity and reoccuring (each). I have tried removing options under Maintain Cart Layout > Order Status screen, but they are still visible. I would even be ok with removing the summary page. I've...
configure multiple inbound email ids for an instance.. for eg., if its usually instancename@service-now.com, it should be possible to have abc1@service-now.com; xyz@service-now.com included as inbound email ids, such that anyone sends email to either...
I have a Home Landing page which is open as a tab with Label "Home" (which is expected). Inside there is a Tab Component. Inside subpage I use form component for display block. The issue I'm facing is that once display block is loaded, the Home tab...
Could someone please explain what and how it's querying. and what is options.sys_class_list? // populate the 'data' object// e.g., data.table = $sp.getValue('table');data.outageArr = [];data.degradationArr = [];data.plannedArr = [];var outage = new G...
Hi experts, We have a requirement to fetch details of the servers in decommission request catalog form. On selection of application, servers list should auto populate for selection in multi row variable. Please help me with the solution/code. Thanks...
Hi Al,I would like to know if anyone has implemented 'autocomplete' with suggestions based on the historical inputs of a Requestor. We currently have a service catalog that will ask the Requestors for the Product Name, Transaction Type, and Applicati...
Hi,I am facing an issue with an inbound action condition and I need help with it.The problem is that they don't want an incident to be created depending on the context of the email body. There are certain email body contexts that they want to ignore ...
Hi Everyone,I have created a subflow where it has 10 sctask created parallely using "Do the following in Pararllel", It is working as expected for " CLosed Complete" but If one sctask is marked as "Closed Incomplete" then I want other Sctasks also ...
We are just starting with ServiceNowWe have several Help desks that take calls from internal users. The calls could be fulfilled by the help desk or It might be an incident routed to another team orIt could be a request routed to anther teamThe...
Please help me get only the Hardware models with multiple model categories where the field is a list selection type into the indicators for Platform Analytics Workspace KPIs. The field cannot be grouped by as well which is making it difficult to get ...
Will there be any performance issues with the additional 1200 incidents per month (200 to 300 per week) coming into ServiceNow on top of the existing ones? Current incident flow is 2500. and Any potential impact on email engine ? Will it slow down th...
Hi Experts! Need some assistance on the "Certification Role". Does the certification role need a license? We are not willing to give ITIL roles as those are licensable & has costing implications. The "Certification" role seems to solve the purpose b...
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