Hi, I have a requirement to add x members for SLA breached notifications. I have checked there is a flow which already consists parm1 as Assigned to person. So i try to add x members in parm2. But i couldn't. Can anyone help on this?
We have a small Client with about 100+ Stores. They've asked for a scheduled report to be sent out to every store and District Manager which would only show the cases relevant to that DM or Store. We've tried using a dynamic condition in the report...
Hi Can anyone tell me the procedure for how we would on board a new customer to ServiceNow by creating a new instance?
I have a requirement to restrict the records on metric instance table based on the user's read access to other tables i.e. incident, sc_req_item, sc_task, etc. Kindly help with below code which I am using in a before query business rule on metric_ins...
I want set RITM state based on the catalog task state. If catalog task state is Close complete. then RITM state also should change close complete. how i can do it.?
Hello Team, I am looing at the Health Dashboard which is failing as below. Can someone please advise, what and where I should be making configuration changes? Please advise. Feel free to ask me if more details are needed.
Hi, I have requirement that we have to create a seperate module to show the all requests which are created by a XYZ group. I have a created module and i have created a custom role. I have assigned that role to that XYZ group. However the module is sh...
I am trying to Bulk close 1200 Incidents. Saw a tech doc for this: https://docs.servicenow.com/bundle/quebec-it-service-management/page/product/incident-management/task/t_ClosingIncidentsFromAList.html Procedure Select the check box beside each inc...
in our instance we use LDAP to authenticate users. We made changes to our network, and need to change where our instance authenticates to. Unfortunately no one seems to have a local account or recall their accounts. Much less the instance admin accou...
Need help. We find ourselves in a situation where specific teams need to express their agreement or approval during our weekly CAB meetings. Our goal is to streamline this process, making it efficient for everyone involved without the need for indivi...
I have several clients who are looking to have a single catalog request that contains multiple forms. But the requester will only be required to complete the first form. Then specific fields from that form would be copied to a manager form, who would...
We're using cab workbench for our change process and want to know the best way to automate emailing the CAB meeting minutes with all agenda items and approval decisions to all cab attendees for each CAB. Currently, we create a printer friendly versio...
We have a scheduled job set to distribute the CAB invite/agenda each week. This week, it did run and distribute, but there were no agenda items populating the workbench despite several changes meeting the criteria. **Of note** This is the first exe...
Hi all, been bashing my head against this one for days now and need some expert advice. I have a field within my [incident] table - 'Environment'.When I click into the Record History as you can see in the screenshot below, I can see the audit history...
How do i omit a New button on a related list When the list is not empty?
