Hello All, We have an instance where the records are created with 2 different sources. Due to this there are many duplicates records were created. I need to remove the duplicates to make sure that only one record is available, I have an CI as discove...
Hello , Today when i relate a incident into a problem ticket and lets say its parent incident ( to which 5other child incident are related)-> only 1 incident gets added. I want to understand the possibility that if i relate a parent incident automati...
Hi when i tried importing data into servicenow , there is a field with date and it is not matching with the field mapping one .The data format of the original source is 01/23/2022(MM/DD/YYYY) , but in the field mapping in servicenow there is no such ...
Hi, I am hoping someone can help. We would like to run checks on and report on when tickets were last added Additional Comments. The "Last Updated" is not what I need as it shows the last time any field was updated. I am interested in knowing when th...
AD Domain Password Reset using MFA? there is company-wide policy in our project requiring end-users to undergo MFA for any password reset. Currently, in ServiceNow, we have flow automation in catalog items allowing users to request AD password resets...
Hi Team, I have requirement to populate data from Interaction to catalog item variables and its working as expected using Catalog client script by calling Script include.But the issue is , When request created I can see populating the RITM short desc...
I have created a Custom Application and a record producer for end users to access the app and record requests. When end user tries to update comment in already created request record from service portal then this error is coming and comment is not ge...
Hi -I am looking for a comprehensive guide -start to finish for support cases. I have found some individual KBs on creating a case but am looking for a guide on the entire process. I am training new service agents and it would be very helpful rather ...
Hi, I have a requirement to add x members for SLA breached notifications. I have checked there is a flow which already consists parm1 as Assigned to person. So i try to add x members in parm2. But i couldn't. Can anyone help on this?
We have a small Client with about 100+ Stores. They've asked for a scheduled report to be sent out to every store and District Manager which would only show the cases relevant to that DM or Store. We've tried using a dynamic condition in the report...
Hi Can anyone tell me the procedure for how we would on board a new customer to ServiceNow by creating a new instance?
I have a requirement to restrict the records on metric instance table based on the user's read access to other tables i.e. incident, sc_req_item, sc_task, etc. Kindly help with below code which I am using in a before query business rule on metric_ins...
I want set RITM state based on the catalog task state. If catalog task state is Close complete. then RITM state also should change close complete. how i can do it.?
Hello Team, I am looing at the Health Dashboard which is failing as below. Can someone please advise, what and where I should be making configuration changes? Please advise. Feel free to ask me if more details are needed.
Hi, I have requirement that we have to create a seperate module to show the all requests which are created by a XYZ group. I have a created module and i have created a custom role. I have assigned that role to that XYZ group. However the module is sh...
