I've one catalog Item where there are 2 Drop Down Choice fields called as 'Category' and Sub Category'. All the choice fields in Sub Category are depended upon Category Choice List values.However, there is one Choice list value in Sub Category exist ...
Hi all, I am trying to enable auditing on my 'environment' field for Incidents. Enabling auditing should help us to create reports about which users are updating that field, which will in turn give us the data we need to see which users are participa...
Is there a way to run a report that shows which changes went to a different state during a certain time frame? For example, I want to report on all changes that went from Approved to Implement to State during a certain timeframe. I found I can repor...
Hi there,I have a simple question:I have OnSubmit Catalog Client Script with disables the "Submit" form button when a specific choice is given at an answer. Now I want to extend this script, to make the mandatory fields non-mandatory.What now happens...
Hi! Can anyone assist me with a request I have, to create a purchase requisition form, I am planning on using a MRVS, to totalise 2 columns within a row, i.e. Quantity x Unit Price = Total Price. (e.g. Quantity is 2 x Unit Price is 75 = Total Price 1...
Hello people,I have an UI action button for updating records in related list and also i am using the same button for table list level for this UI action i am using Ui page. My code functionality is working fine but i am getting error in some code sca...
In my ServiceNow Environment:If email is received by EmailAddress1 --> It should create a record on Case Table 1If email is received by EmailAddress2 --> It should create a record on Case Table 2If email is received by EmailAddress3 --> It should cre...
I'm developing a script that determines the value of a field in the catalog client script and makes the submission an error. I would like to pass a parameter to the script include so that the existing record and the record to be created do not have t...
Hi Everyone,Hoping to get your feedback on what is best to do in the scenario below. I have a requirement to create a change request report and display or group the configuration item. Unfortunately in the instance I'm using I'm not able to view the...
We are trying to allow staff with only the business_stakeholder role to view RITM details on the Employee Center portal before they approve them. I was told to add the of sc_request_read role but I don't have that in our list of roles in our instance...
Does anyone know what drives the 'Title' of the search results in Agent Workspace global search? In the below example, for my HR case search result, the title is the short description of the case, but for HR task, it says 'No Title'. I am unable to f...
When I search something in the Employee center portalSearch finds the article. When trying to open the article, Record not found. (form&table=kb_knowledge&sys_id=undefined)What is the reason for this and how could the situation be corrected?
In the above dropdown list, Options are listed with their price tags. Is it possible to remove the price tag here in the list. I want to list only the catalog items without their price tags. If so, how to remove the price tags from the dropdown list...
Hi, I have created a select box variable, where I am creating the options dynamically using g_form.addOption(), which is working fine. Below are some sample options 1. label : 12345 Bank of India, value : 12345, displayValue: 12345 Bank of Indi...
My first post, how intimidating.If I want to create a task which isn't an incident or a request, but needs the benefit of tracking, re-assigning, potentially communicating with a caller, what's a good task-type? I'm hoping for something other than a ...
