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Sunbird dc Track Integration

Hello  We are on Madrid version and we have requirement for Sunbird dcTrack integration. (Free OOB plugin in SNOW) I was able to activate plugin, install the application and created integration user as per documentation, but not sure how do I configu...

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Rajanmehta by Mega Guru
  • 3437 Views
  • 5 replies
  • 2 helpfuls

Resolved! Find all catalog items with manager approval

Hi, I have been tasked with testing an enhancement request. They would like all service catalog items that require a manager approval to have their workflows modified so that if the user is a VIP, it skips over the approval. My question is, is there ...

afiedler22 by Tera Contributor
  • 1414 Views
  • 2 replies
  • 1 helpfuls

Resolved! CAB workbench help

Does anyone know how to modify the CAB workbench to show additional fields? We added a new field to the Planning tab in a change record and I want to see this new field show up along with the current OOB fields: Justification, Implementation, Risk, B...

Filter search entry has unwanted special characters

Hi all! As visible in the attached screenshot, certain field labels (in connection with "department") contain unwanted special characters in their names. However, if I check the field labels themselves in the "Filed Labels" Table, they do not contain...

SzTamas by Tera Contributor
  • 1586 Views
  • 7 replies
  • 3 helpfuls

Resolved! Flow designer sending notification but there's an error

I created two new notifications to be sent to the assignment group and in my flow, I'm sending these notifications after my catalog task is created.  I see the notifications being sent to the group in the email logs but in flow designer, it shows an ...

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Laura12 by Tera Contributor
  • 1064 Views
  • 2 replies
  • 0 helpfuls

Diagrams anf flow charts in a Knowledge Article

Hello everyone,Is there a way to display a Visio file, a draw.io file, or any kind of flowchart file attached to a knowledge article the same way pictures are displayed when we attach them ?The use case would be to be able to attach a Visio file (or ...

Braem_ja by Kilo Contributor
  • 3076 Views
  • 5 replies
  • 3 helpfuls

Employee Center portal header

Where does the number zero shown in the picture in the Employee center portal come from when the menu does not fit on the screen and how can I get rid of it? Is it possible that a hamburger menu would appear instead of a number?

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Turtles64 by Tera Contributor
  • 851 Views
  • 2 replies
  • 1 helpfuls

Resolved! Change - Create New - Stuck Loading

Hello,I am a very new ServiceNow Administrator. I have users reporting that they are receiving an error when trying to go to "Change > Create New" where it is getting stuck loading the change models.I tried this on my end as an admin and don't get th...

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tiguin2798 by Tera Guru
  • 1731 Views
  • 9 replies
  • 2 helpfuls

Resolved! Merging CIs does not include related list records

I have enabled CI verification on one of the model categories and trying to merge some duplicate CIs. Some has related lists of change requests, incidents etc. to them. One of the CI (say A) is attached to an asset. If I am trying to merge the  CI( s...

ramya_mg by Tera Contributor
  • 817 Views
  • 4 replies
  • 1 helpfuls