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Reporting excluding V1.0 but include 11.0

I have been working on some reports in ServiceNow and come across an issue. I have been reporting on Knowledge articles and looking at the versions, I want to exclude V1.0 but want to ensure that it still includes V11.0 As V11.0 includes 1.0 this is ...

Karl F-V by Tera Contributor
  • 395 Views
  • 3 replies
  • 0 helpfuls

Resolved! Survey URL issue

Hi all, We have begun testing our surveys and have run into a snag. The snag being that when a user clicks the survey url within the email, it does not route to that specific ticket survey. It is going to a survey but not the one pertinent to their t...

GMoon by Kilo Sage
  • 1419 Views
  • 12 replies
  • 1 helpfuls

Automation

Hello, Can someone help me figure out how to automate the extension of outlook mailbox?The idea is to Request for the service is created from the service portalTrigger a workflow to extend the particular mailbox(fixed size) for the requestors mail id...

Resolved! Show choices by what field value is in business rule

Hello, teams I have a question about businessrule.We have a requirement to show choices "u_substatus" by what "contact_type" is.For example, when "contact_type" is "system-error" we want to show "u_substatus" choices('1', '2').When "contact_type" is ...

KENxx by Tera Contributor
  • 883 Views
  • 5 replies
  • 4 helpfuls

Upcoming Event widget

Hi,I want to sort the upcoming events in nearest date first. How to achive? There is no option of order by in Instance Options.

Rosy14 by Kilo Sage
  • 365 Views
  • 1 replies
  • 0 helpfuls

Change Success Score Module usage

Hi AllHas one one used Change Success Score in their Organization. ?I have the documentation from ServiceNow. But would need to know in practical if anyone used it etc.1) I have been asked to create a proposal document as to what areas we can use Cha...

suman75 by Tera Contributor
  • 376 Views
  • 1 replies
  • 0 helpfuls

OLA/SLA layered reporting

Afternoon all I have a requirement I am working through and need a little advise. We want to setup a report showing incidents that have failed the SLA but met the OLA. This will be for certain assignment groups who want to show that incidents are fai...

Jack62 by Giga Guru
  • 1333 Views
  • 3 replies
  • 0 helpfuls

Password Reset - Service Catalog

Hello,who can give me ideas or share their experience. I am looking for a way to create a service request to reset a password for a selection of multiple systems.How can I create this?In my situation this is a manual process and when a user requests ...