Hi,I want to display Short Description field on My Request page on EC portal.Filed is actually present on page but it is not visible to me, I have to select the field then it appear.Without cloning how can i solve this issue.On EC portal for My Reque...
I have been working on some reports in ServiceNow and come across an issue. I have been reporting on Knowledge articles and looking at the versions, I want to exclude V1.0 but want to ensure that it still includes V11.0 As V11.0 includes 1.0 this is ...
Hi all, We have begun testing our surveys and have run into a snag. The snag being that when a user clicks the survey url within the email, it does not route to that specific ticket survey. It is going to a survey but not the one pertinent to their t...
Hi,I wanted to add other field onto the form in software asset workspace and remove the fields onto the form in same workspace. for example add edition and wanted to remove name field. i am unable to find using UI Builder. Can anyone guide here,Thank...
Is the correlation ID only created by external software? Can I view it in incidents created interactively?
I want to remove short description from My Task page on EC Portal how can i do that? rom My Task page on EC Portal how can i do that?
Hello, Can someone help me figure out how to automate the extension of outlook mailbox?The idea is to Request for the service is created from the service portalTrigger a workflow to extend the particular mailbox(fixed size) for the requestors mail id...
Hello, teams I have a question about businessrule.We have a requirement to show choices "u_substatus" by what "contact_type" is.For example, when "contact_type" is "system-error" we want to show "u_substatus" choices('1', '2').When "contact_type" is ...
I get the instance to open then it saying it is is hibernating and can not wake up. Also long as open the instance before it is stop refreshing then it will be able to be used. I read on the forum to request a new instance but I just rebuild the inst...
Hi,I want to sort the upcoming events in nearest date first. How to achive? There is no option of order by in Instance Options.
Hi AllHas one one used Change Success Score in their Organization. ?I have the documentation from ServiceNow. But would need to know in practical if anyone used it etc.1) I have been asked to create a proposal document as to what areas we can use Cha...
Afternoon all I have a requirement I am working through and need a little advise. We want to setup a report showing incidents that have failed the SLA but met the OLA. This will be for certain assignment groups who want to show that incidents are fai...
Hello,who can give me ideas or share their experience. I am looking for a way to create a service request to reset a password for a selection of multiple systems.How can I create this?In my situation this is a manual process and when a user requests ...
In our Service Offerings we have fields that contain links to KB articles. Since upgrading to Kingston from Istanbul and turning on versioning in knowledge, we now have an issue where if a new version of an article is created, the fields will still ...
Hello All, I have a question on the Service portal. I have a custom build design ( developed by my UX team) and we want to wire it on top of our Now platform, as it acts as a service portal as the front end. now how to wire this with the Now platfo...
