Hello!I'm trying to build a KB report in the kb_knowledge table to get a elapse time between the 'Review' to 'Published' status in Workflow. I haven't found any fields with these time stamps and viewing the individual versions of each KB doesn't prov...
Hi . SC Task fields like Requested for, Request Item and Item name are coming as blank after submitting the catalog form (This catalog form runs on Sc_Request table) after the form submission it will create a sc task from there these fields are comin...
Hello,I have been investigating and could not find much information regarding the purpose of "SLA" field on Business Service or Service Offering form (in Default view).Documentation only says:SLA - A reference to the Agreement [sla] table.Threads her...
We are currently on Vancouver and we have a few catalog items that go outside of our departments that go for approval. Prior to this release, the widget displayed the variables on the portal: However, they no longer display these and we have installe...
I would like to be able to select various multiple selections from a pre determined list shown on a form in the servicecatalog In the example below I would like to be able to select 3 options from the list shown e.g. Docking station, Monitor and mous...
In FSO, am using card operation application, in that am not able to create card disputes cases. I have already given the role "sn_bom_credit_card.dispute_agent" and impersonate, but then also not able to create dispute cases.Is it possible to create ...
All,I have done a lot of search on the community and have not found an answer to what I'm looking for. There are many similar questions, but not what I'm looking for:Scenario:I have two reference fields StockRoom & Assets that are defined as catalog ...
I have this requirement to default external login when user tries to fetch and login into service portal. My instance is domain separated , can anyone suggest a way to configure this without effecting other domain.
Hello Everyone, What is the purpose of category in subflow properties ?
I am a ServiceNow Developer from India. I have overall 2 years of experience with ITSM. I am looking for freelance remote jobs and freelance opportunities. where should I search?
Hi Team,I need inputs to check an issue in lower instance. An email is triggering multiple times(more than 5) for the same notification. It is happening across all the notifications which is configured. there is 1 schedule job 1 email script 1 event ...
Helsinki patch 8.Created new conditions, configured similar to the "within 30 days" conditions, and they will not fire. Contrary to SN docs, the 30, 60, 90 day conditions fire right away when the contract end date is adjusted accordingly and will s...
Im sure this has been experienced by others but looking for some suggestions... We have users who have been responding via e-mail to closed incidents in the platform, what has caused issues is these comments are updating in the closed incident. Our b...
We have an ask that if item x is ordered, a laptop for example, that item y (an asset tag) is also automatically added to the shopping cart. I am certain I could do that via CartJS and a business rule but I suspect there is a solution that is far mor...
In the notification, if an agent clicks on URL it should be redirected to case form of the requested catalogue item.