Hello I am trying to use 2 other list collector variables in order to filter down a 3rd list collector. I am having trouble building the reference qualifier needed to filter down the 3rd collector. Here is the current attempt at the reference qualifi...
I would like to use catalog builder to create a template to be used by our SAM manager to build catalog items for software we offer. Many of our SaaS products have a matrix you can select from and I thought this could be accomplished using decision b...
We received report from our service desk team that an employee put in a request from the Employee Portal for a new laptop. He used the Service catalog and selected the item and it stated that the order was placed.However, even though the Request and ...
I decided to get adventurous and do an import using IntegrationHub. I've had success using the MS AD v2 spoke to automate group population, and the date I'm trying to import is in several AD tables. My issue is that when I attempt to map to the ta...
Need setup instructions for creating US Holiday schedule for On-Call Scheduling. I created a regular business hours schedule but the US Holidays are not populating automatically. I found instructions for entering holidays manually and one-by-one whic...
Hello everyone! We encountered the following issue:When a new Business Application is created, the Life Cycle Stage and Lifecycle Status reference fields do not behave as expected. If you select a value using the magnifying glass, it is accepted by t...
Can Now Assist classify a User provided description for a ticket into Incident or Service Request (SR) as the case may be? Please clarify
i'm currently developing on washington version, and notice that if you add a few checkbox, these variables are bundled together. now, i want to make these checkboxes mandatory, or else the request cannot be submitted. how can i achieve that? i have s...
What is the 'failure threshold reached' in the CMDB health dashboard?
My script works for counting the days. but if I set the month to earlier it still returns true the output is wrong as the month is set to January var systemDays = new GlideDate(); var twoDaysTime = systemDays.getByFormat('dd/MM/yyyy'); twoDaysTime.ad...
Hi All, We are trying to setup a 3rd party integration using Flow Designer and IntegrationHubETL. We tried using the JSONParser to parse the data received from the endpoint by creating an action. However when we are trying to use the data source and ...
Hi,Can someone help me with achieving the following for a Customer survey?Removing the survey landing page (attached picture: landing page)Redirecting to the survey question page from the link that's sent to the user(attached picture: survey question...
Hello Community, We have a business use case where we wish to create new knowledge bases and categories in our instance and then update the knowledge base and category for our existing articles. We have found a script here Migrating knowledge article...
Hello,I have created a business rule that is supposed to fill a table column on my called Days Pending. Then I created a Business rule with the script below that needs to calculate todays date minus the lastUpdate. I need it to return just the numb...
Hello, I was hoping someone can help me with a script for an if condition on a Service Catalog workflow. There is a field on the form 'end_date', which is autopopulated based on a Change Request Number selected. (references the change_request table ...
