Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Blackout Schedule for Normal Change Request only

EricG
Kilo Sage

‎10-10-2023 11:31 AM

I've been asked if we can set up "Blackout" windows for only Normal Changes.

 

Use Case:

New HR Application being implemented for the Company.

Need to make sure Users are aware that we want no changes to be scheduled for 3 Weeks

10/1-10/21.

 

User issues request "Normal" for 10/5.   System to show "NEW HR APP" blackout window in Conflicts.

EricG_0-1696962653742.png

 

When I set up the Window.  I noticed that when i set Source to "Change Request" the time frame doesn't appear in conflict check or conflict calendar.   But if i change it to CI, it works.

 

How do I get this to show up?

0 Helpfuls
  • 840 Views
5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Shubham Gagneja

‎07-30-2024 07:24 AM

Hi @Shubham Gagneja 

 

What do you mean by NON CI? BW mainly work on CI field/ Plan end dates and rest you need to check in conflict properties. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls