I'm trying to add some fields to the MIM - Review Situation Activity in the Major Incident Process playbook. I was able to get it to add the fields I wanted, but it's showing the sys_ids for the Reference fields instead of the display value. Does any...
I am unable to edit the default filter for incident list or any list. Were using Zurich When i open configure->list control i see "edit default filter" is there and selected...But does not show on the form when refreshing? Can someone tell me how to...
We have recently adopted the Service Operations Workspace and the initial feedback from our agents is it would be useful to be able to see their favorite lists as an icon when the list view is collapsed. This would replicate the classic UI where all...
New button in the problem task related record in problem form and create problem task UI button in problem form in SOW is not working. Can anyone please help on this?
We are planning to implement Service Operations Workspace within our platform. As the Problem Management process owner, I have heard rumors that the Madrid plug-in is required prior to SOW deployment. I am trying to confirm if that is indeed True t...
Hi Can someone with a Business Stakeholder role/license view tickets and tasks from Service Operations Workspace. Thank you
We have a requirement to change the progress bar color to yellow in UI Builder. However, yellow is not available as an out-of-the-box style option. Is it possible to apply a custom yellow color to the progress bar using the Style configuration?
Hello Experts, We have a requirement to auto-refresh the SOW list after updating any record on it. We tried enabling the glide.lists.live_list_enabled system property, but this only shows the count of updated records; it doesn't auto-refresh. The use...
Hi Everyone, We have a requirement to create custom fields and display them on the HR Case creation page, specifically the Process and Subprocess fields. The Subprocess field should show options dynamically based on the selected value in the Process ...
Hi Everyone,Is it possible to change the default filter in CSM workspace and if it is possible in there any documentation or instruction on how we can change it. Thanks in advance
The table header in the SOW remains locked at the top for the Admin role even after scrolling, but it doesn’t work for the ITIL role.Requesting assistance to make the header stay locked at the top for both Admin and ITIL roles. Thank you.
I am working on building out or Predictive Intelligence and Recommendations settings to provide recommendations for our agents when using the Service Operations Workspace and working INC's. We are getting recommendations when they meet our thresholds...
We have recently began utilizing Service Operations Workspace and one of our pain points is the slowness that occurs when using the Associate Record action. When selecting the Associate Record action, a modal is shown that allows you to search for re...
I want to allow all user to be able to create problem and to view the problem button except member of 'SD_SVCDESK_ALL', but this seem to be blocking everyone from using the button. "label": {"translatable": true,"message": "New Problem"},"routeInfo":...
Hello, Recently upgraded to Yokohama and it was discovered that when working a catalog task in SOW that a reference I is missing. We are using a field called Requested for which pulls and references the sys_user table but for this field it is missi...