Service Operations Workspace forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

On-Call Schedules Contact card

Does anyone know if it's possible to change what fields get shown for the On-call profile card when you click on an On-call calendar profile?  It's currently only bringing up the phone and I want to add the mobile phone field. Thanks,Victor

Victor43_0-1728068333057.png
Victor43 by Tera Contributor
  • 366 Views
  • 1 replies
  • 0 helpfuls

Unable to hide 'Cause' section

Hi Team, I'm trying to hide the cause section which is available on the incident overview page of the service operation workspace.and I tried creating a UI policy on Global Scope app and Incident Management for SOW scope as well. But it doesnt seem t...

JohnnySnow_0-1736907115005.png JohnnySnow_1-1736907232674.png
JohnnySnow by Kilo Sage
  • 1319 Views
  • 11 replies
  • 0 helpfuls

Resolved! UI Builder: Tab title in SOW

Currently when you open a ticket in the SOW, the ticket is opened in a new tab. Can anyone tell me which page or variant this is? The title of the tab is the ticket number that we've opened. I'm not sure if this is something that can be changed.

Options when Reassigning Cases

My team and I are looking for advice/guidance/thoughts on reassigning cases and having the agent select a reason for reassigning the case. BackgroundOur group works in HR and we are the Tier 1 support for an "Ask a Question to HR" request, which is m...

Madelin D by Tera Contributor
  • 851 Views
  • 4 replies
  • 0 helpfuls