Hi Everyone, My name is Eric, and I’m a Product Manager here at ServiceNow. I’m reaching out today to ask for your guidance. I’m currently working to create a short new document that communicates what Service Operations Workspace does, and the v...
Goal: Configure "On Hold" UI Action in Service Operations Workspace Trigger ConditionUser Role: FulfillerWorkspace: Service Operations WorkspaceIncident State: In ProgressUI Element: Show a button labeled "On Hold" Action on Button ClickUpdate the In...
Hi all, We're looking to add the Additional Comments journal field to the Compose section on the Service Operations Workspace for SCTASK records. Our intention is for fulfillers to be working out of SCTASK records, rather than the RITM, and it would ...
Hi Team,I have a quick question. I’m trying to configure the Compose Email action in Workspace so that the To, CC, Subject, and Body fields are pre-populated by default.This is the UI Action - Compose email function onClick(g_form) { var LEGACY_EMAI...
Does anyone know how you can edit the PIR that is displayed in the Service Operations Workspace when a Major Incident is resolved. It's obviously different from the one shown in the Major Incident Workbench. We'd like to add additional sections to it...
I'm looking to create a playbook and within the playbook i have a questionnaire which will ask people to select a release target. To do this I need to filter the reference question based on the release calendar. In the 'add condition' field there i...
I want to change the layout for Tasks in the Service Operaitons Workspace. For incidents I have managed by going to the form builder and using the scope Incident Management for Service Operations Workspace. I cannot seem to do this for Tasks. All I w...
Hi all, In the SOW, when I submit a create request from an incident, the catalog opens by default to "Popular Items."Some users are restricted to only certain catalogs via User Criteria.The category list is correctly filtered, and they only see the e...
Does anyone know how I can add another tab to this: I want to add another tab next to Post Incident Report to show some specific MI information that we require. I can add the information as a new section under details, but I want to pull it out into...
Hi All,Actually we have requirement that, basically on the catalog task in workspace we need a ui action "Ask approval" when we click on that need to display a pop with Approver field ,Actually already we have approver field on catalog task form , so...
I have the Create Knowledge button on Incidents in SOW working. Another requirement came in.OOB, Create Knowledge is available on Resolved and Closed incidents.The new requirement is having the button available on Work in Progress Incidents as well.A...
Hi, Is there a way to limit access to certain employees to only Service Operation Workspace, particularly by removing access to the ALL menu? Regards, Karine
Hi Community,I am going to perform migration from ITSM agent workspace to SOW using Migration Utility by SNI have some doubts to related to that->My instance is on Xanadu and SOW is also available there and my Agent workspace is OOB no configurations...
How do you get the greeting to display at the top of the Service Operations Workspace after it has been closed?
Problem statement: In a Native UI when we create a change and if any conflict happens on Change scheduled, it shows a warning message "Scheduling conflict detected". But when we open the same in Configurable Workspace it doesn't show.In a nutshell, w...
