ServiceNow Ninja Moves: Features Hiding in Plain Sight I recently delivered this session to 200+ community members and the response was incredible. Here's what surprised me most: some of these features felt familiar to me, but they were completely...
Hi Everyone, This article introduces a Lab of have written showing how a CMDB Integration can be implemented with incoming Emails with attached CSV files. I created this for several reasons: (i) I teach CMDB Fundamentals and I wanted to show how the...
System Property : glide.import_set_row.dynamically_add_fields When implementing integrations it may not always be needed to dynamically create fields that are available in source payload for following reasons 1. Source system payload may contain attr...
IoT devices tend to be quite small and lightweight in both processing power, memory and power consumption. Depending on the application, sensors will either always be on all the time and broadcasting out messages over a network which could be a hardw...
Solution Overview Need to reduce duplication company records and model records because of discovery data? Well deploy Normalization Data Services with these steps. Detailed Description Deploy the Normalization Data Services following the...
Best Practices for CMDB implementation. Enable CMDB Health dashboard: by default the CMDB health dashboard jobs are disabled. Need to enable it manually. It used to show the health indicators such as duplicate CIs , Required ci fields, and audit for ...
Common Service Data Model (CSDM) 3.0 and Paris release of the ServiceNow platform are coming with changes in the CMDB structure, in the area of Technical and Application Services. This article highlights key changes in the CMDB structure by comparing...
Hello Everyone, I would like to share one of my work that might helpful to my fellow ServiceNow colleagues i.e. integration between ‘Microsoft SharePoint’ and ‘ServiceNow’. It can be used to transfer data between ‘Microsoft SharePoint’ and ‘ServiceNo...
This article covers troubleshooting steps for below error Error in inserting data as a batch When a 3rd party system consumes ServiceNow REST API Glide insert multiple below error occurs for following reason If 3rd party system is trying to map sys_...
Do you currently manage space and power capacity for your server racks in ServiceNow? If your answer is no or you can't answer this question I highly suggest you continue to read this article and watch the video. ServiceNow offers a variety ways to...
Below script generates a count of CIs per class for principal classes configured in ServiceNow. var principalClass = [];var classVar = 'class';var grPrincipalCI = new GlideRecord('cmdb_class_info');grPrincipalCI.addEncodedQuery('principal_class=true'...
Tables Relationships Script to verify if data present in your environment has data in all the classes mentioned above. /*List of Classes "cmdb_ci_vmware_instance","cmdb_ci_vcenter_datacenter","cmdb_ci_vmware_template","cmdb_ci_vcenter_network","cmd...
Hello Everyone, I would like to share one of my work that might helpful to my fellow ServiceNow colleagues i.e. Stop any CI deletion from a particular table in any way i.e. not even ‘Admin’s’ can delete it or any script can delete it. All this is don...
Purpose: The purpose of this article is to provide a step-by-step guide to stand up a MidServer. I used Quebec to future proof this as much as possible, but this should be very close to the procedure in Paris as well. ServiceNow Version: Quebec EA In...
Hello Everyone, I would like to share one of my work that might helpful to my fellow ServiceNow colleagues i.e. ‘Date Certification’ like ‘Dev-Ops style pipeline’ once it is completely set-up. Notes:- 1) Generally my articles are lengthy in nature as...
Ever wondered how ServiceNow builds their infrastructure relationships map? Neither did I until I wanted to duplicate it with a script. Now, I know there are various ways to get CI relationships such as recursing cmdb_rel_ci or using the CIUtils ...
Below script gives unique list of vendor and manufacturer names var vendorHash = {};var ManufacturerHash = {};var grCi = new GlideRecord('cmdb_ci');grCi.query();while(grCi.next()) { ManufacturerHash[grCi.getDisplayValue('manufacturer')] = 1; vendorHa...
Use case : Itil role is needed to update a CI, it application owners who dont have itil access can only read a CI, this script helps find out which it application owner has itil role and which ones dont. var sLog = '';var itOwner = [];var outputArray...
The operation of a productive CMDB requires a permanent maintenance of all associated classes and rules, which also means that you spend a lot of time in the CI Class Manager. And especially the permanent lookup for the right CI class in the hiera...
As part of my cohort and with the soon to release Paris update for ServiceNow, we were tasked with writing a blog post about key features that caught our attention. I found one feature in particular that really caught my eye: the Multisource CMDB. Th...
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