ServiceNow AI Platform articles

Varan Haiku : How to read active cluster transaction url field

Question How to identify workflow context from active cluster transaction Answer

Unable to Add Elements with Certain Apps in RPA Studio

Windows can run applications in a special mode called "Elevated". This is part of the Windows User Account Control (UAC) and enables users to do most of their work with their standard permissions to reduce the impact of possible malware, but then ca...

UI Builder: How to make a page public

Summary This article details how to make a page public upon creation and how to make an already existing page public. The bottom section of the page, adding the ACL, is required to make the page public. Make sure not to skip those steps. Creating a p...

Platform: Advanced Work Assignment (AWA) || Knowledge & Troubleshooting Resources

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Advanced Work Assig...

Wake a CI by sending a Wake On Lan packet (WOL) to network interfaces

Mid Server script and binary payload for sending Wake On Lan magic packet to wake up a CI. This example works on Mid Servers deployed on 64bit Linux hosts. Script can be invoked via Flow Action Run WoL Command which accepts as parameter:reference to...

How to: Reference qualifier on dictionary entry

This article is the result of the following question I posted a few weeks ago: https://community.servicenow.com/community?id=community_question&sys_id=a17ef59edbf09910ca6fdb85ca9619fd Scenario Imagine you have your custom table My Table which incl...

Microsoft Sharepoint to ServiceNow Integration

Hello Everyone, I would like to share one of my work that might helpful to my fellow ServiceNow colleagues i.e. integration between ‘Microsoft SharePoint’ and ‘ServiceNow’. It can be used to transfer data between ‘Microsoft SharePoint’ and ‘ServiceNo...

Service Portal Separation & Redirection

I have been observing this requirement from various MSPs or other clients who have multiple Service Portals implemented and would like to restrict users from accessing one or more portals (i.e. user who belong to another company or a specific group) ...

Service Portal Separation &amp; Redirection - Page 1.jpeg

Use of Google Drive Spoke in Flow Designer

1. Create Folder2. Copy Attachment to Drive3. Copy Drive Files Pre-Requisite: Knowledge of Flow Designer and Actions is required Set up the Google Drive Spoke : Set Up Google Drive SpokeOnce you install the spoke, you will be able to view all the ava...

App Engine Management Center || Knowledge & Troubleshooting Resources

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is the App Engine Mana...

The Citizen Dev Journey: From Catalog Items to Custom App Dev

Many customers launch their Citizen Developer (CD) programs with an initial focus on democratizing their Service Catalog. This is a great start for a budding citizen developer as most users are familiar with using the catalog. And due to the more s...

CSA Delta San Diego Completion

The San Diego Delta Exams are now available. Delta exams are:  Available for 90 days only.Quick to complete - thirty minutes or less. Comprises of ten questions or less. Non-proctored - there is no testing center needed. Managed and completed in Now...

Different Types of Related Lists and how to create them

A related list on a form serves the purpose of providing additional information related to the form record and gives a quick overview of how the other records would be affected if something is modified in the current form record. Also, it provides an...

Quick and Dirty Glide Aggregate Flow Designer action

I just wanted to post a quick and dirty GlideAggregate Flow Designer Action I threw together. The goal: To run a GlideAggregate query against a table to retrieve all the unique values that are found for a given field value. Say I have a bunch of rec...

Query field on extend table from base table

In the script if you want query a field from base table that exist in table (extend) but not in base table. Example: we query caller_id from task table (we known that field caller_id exist in incident table). so we can use script: var gr = new GlideR...

How a ServiceNow delivery team can support customer Product Owners

Delivering a ServiceNow implementation in an agile manner obviously means the need for the identification of a Product Owner. The likelihood of the person identified to take on that role in the customer organisation to have never been in such a role...

ServiceNow in an external shared services role for government

This article will talk to how ServiceNow enables the provision of external facing inter-agency shared-services, at scale, for government use cases. For time immemorial government has been hamstrung from sharing data between agencies by slow processes...

ClearOptions & addOption

Intro: One of the common requirements is to show only certain options in a selectbox conditionally, for example: Assume there are 2 fields : Product and Company If Product = Beverage, Company needs to show 2 options - Pepsi and CocaCola If Product = ...

Agent Chat, Routing, & Sidebar Product Insights

Before you get started with Agent Chat, Routing, & Sidebar, here are some resources to help you get acquainted with features and capabilities. What is Agent Chat What is Advanced Work Assignment What is Sidebar What is Connect Chat What is C...

#BuildWithAES Challenge :- Life Source Blood Bank Request

Do you want to create your own app? Do you want to know how and where to begin? This is to take part in ServiceNow's #BuildWithAES Challenge. To demonstrate how simple and easy it is to get an app up and running in ServiceNow using its user-friendly,...