The NOW Experience Dashboard Builder is an amazing interactive tool to build and share dashboards. With clients warming up to the use of Agent Workspace, it becomes a necessity to provide them access to most features inside the Workspace itself for a...
Scenario : Compare a given date with the current date in order to send a reminder notification after N number of days have been passed based on the updated timestamp of a record Traditional approach The logic that generally comes to our mind is com...
Requirement : Make variables read only on both native and service portal form if priority field is set to critical on RITM table. Challenges g_form refer to ritm fields on native view but only variables on service portal form. i.e g_form.getValue('p...
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This article will outline how to improve the Virtual Agent Portal Widget to increase its visibility for portal users. The result: Currently the OOTB Virtual Agent Widget looks like this when added to the Service Portal: A frequent requiremen...
Below are flow errors when these occur, following are debugging steps <FlowName> .If$1.Wait For Condition Check.If$1.Wait For Condition.Wait For Condition Register RW.Register Record Deleted Listener Invalid condition provided for table <tableName> 1...
Symptom You can see a record in a list, but when you click on it, it does not exist. You cannot delete it, even from code. If you look closer, you notice that the URL when you try to open it is for a ".do" page that is different from the list you wer...
My organization was interested in automating some of our Microsoft AD tasks -- creating users, adding them to groups, disabling users, etc -- however we were not interested in upgrading to Integration Hub Professional for the Microsoft AD V2 spoke. ...
I had a requirement where, from a workflow, I needed query the Group table based on values both on the form and the system properties. I wanted to utilize a Script Include as there was an opportunity to reuse the code, but when I tried to call the...
In the past, I created a lot of dashboard or UI Page customs to allow the Agent to search/analyze in a single page all information necessary to answer and resolve fast the issue. Today I can move Dashboard/UI pages to Now Experience, implementing the...
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In general, We set the timer to Schedule jobs in Service Now to automate manual tasks. We can also use the below API to execute the JOB from the server-side scripts.SncTriggerSynchronizer.executeNow(<Pass the JOB record object>);
Hello ServiceNow Ninjas, We are back with a special playlist for ServiceNow Scripting. If you are new to ServiceNow or want to extend your level of scripting, please go through these videos. Link to Playlist - Click Here What is ServiceNow Scriptin...
Hi Everyone, This article can be used for asking any questions or getting help on citizen development from Paul and Me (Ashutosh). This is for Session : SES1328-K22 : Why NN Group has citizen development as a top-priority, valuable initiative Tha...
Current situation By default, System tables are restricted for reporting and in UI Builder. However, in some scenarios, we need to get access to such tables. When building Apps with App Engine Studio we often need access to common tables such as Atta...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents OverviewData PrivacySecurit...
The following script determines and returns whether there are events stuck -- meaning they were claimed by a node which, for whatever reason, is unavailable at the moment -- thus, event won't be processed. How to use: Execute as a background script...
The Calendar component for Now Experience Framework / UI Builder is a great building block for quickly creating a useful workspace experience for your business. It doesn't come with a default means to bind table data to it tho - so I wanted to provid...
Hello ServiceNow Ninjas, It is one of the most awaited articles and provides the best interview question videos related to various topics of ServiceNow. We analyzed topics and prepared queries according to the interviewer's mindset and depth of issue...
When we are creating fields we faced so many field types and talking about text it has some types like String, HTML, and others BUT what we are talking about here just the box size could be one line or multiple lines (textarea) and Is it possible to ...
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