SEE Updated content in our new COE, as mentioned by @Amanda.Joslin in the comments below. I wanted to take a moment to de-mystify the differences between "Agent" and "Next Experience" Configurable Workspace and share some of the fun findings i've fo...
This article covers troubleshooting steps for below error Error in inserting data as a batch When a 3rd party system consumes ServiceNow REST API Glide insert multiple below error occurs for following reason If 3rd party system is trying to map sys_...
Problem Statement: When we search content items in typeahead search then the icon is not visible. To illustrate here is my content item It has the icon attached to it. Let us search this in our Service Portal and see what is available to us OOB. ...
Here I have shown how to loop through all the variables of the Catalog Item and the Variable Set, put them in the JSON format and the do the POST using REST API. Then I have attached the Request and Response and Status Code to the RITM. This script c...
Hello everyone, I'm here to share with you a simple way if you want to force a user on a catalog item you created to enter a due date that is after 180 or 30 days for example. I've been struggling with this for quite some time, trying different clie...
Since I didn't find an OOTB action in the Flow Designer for generating random numbers, I did it by myself. Attached a PDF that explains how to do it. Enjoy William
Ever been curious about what your users are exporting from a list view? Perhaps you've been asked to audit the data being extracted from ServiceNow. You can view this information in the Job Polling [sys_poll] table. This table contains a copy of the...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Cloning?TrainingsAr...
Your instance has to be on San Diego release. Create new system property in sys_properties.list - "glide.ui.polaris.on_off_user_pref_enabled" and set to trueSet "glide.ui.polaris.experience" is trueRefresh your browser. to turn off next experience. ...
A question arose in the community as to whether it would be possible to open a printer friendly version of the record view from within the Workspace. Basically OOTB there is no option but you can create a simple UI Action to provide your agents wi...
Dynamic Translation in ServiceNow for Scoped Applications - Data translation from German to English Use Case. Step 1: Activate Dynamic Translation Plugin Step 2: Create Cloud Account and Spin up Translation resource (IBM) Step 3: Create Credentia...
Recently, it was requested of my team that a Catalog Item have a field added that would accept a monetary value (in USD) that only accepted multiples of $5. I looked for an existing solution, and did not find one. However, I have developed a repeatab...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is the Integration Hub...
As far as I can tell, this information is specific to companies who have installed Column Level Encryption (CLE) (previously Encryption Support), NOT the paid option Column Level Encryption Enterprise. Our company came across three issues while upgra...
Do you currently manage space and power capacity for your server racks in ServiceNow? If your answer is no or you can't answer this question I highly suggest you continue to read this article and watch the video. ServiceNow offers a variety ways to...
The NOW Experience Dashboard Builder is an amazing interactive tool to build and share dashboards. With clients warming up to the use of Agent Workspace, it becomes a necessity to provide them access to most features inside the Workspace itself for a...
Scenario : Compare a given date with the current date in order to send a reminder notification after N number of days have been passed based on the updated timestamp of a record Traditional approach The logic that generally comes to our mind is com...
Requirement : Make variables read only on both native and service portal form if priority field is set to critical on RITM table. Challenges g_form refer to ritm fields on native view but only variables on service portal form. i.e g_form.getValue('p...
https://youtu.be/LIOyt2rbQHo MUST WATCH video for sandiego
This article will outline how to improve the Virtual Agent Portal Widget to increase its visibility for portal users. The result: Currently the OOTB Virtual Agent Widget looks like this when added to the Service Portal: A frequent requiremen...
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