A question arose in the community as to whether it would be possible to open a printer friendly version of the record view from within the Workspace. Basically OOTB there is no option but you can create a simple UI Action to provide your agents wi...
Dynamic Translation in ServiceNow for Scoped Applications - Data translation from German to English Use Case. Step 1: Activate Dynamic Translation Plugin Step 2: Create Cloud Account and Spin up Translation resource (IBM) Step 3: Create Credentia...
Recently, it was requested of my team that a Catalog Item have a field added that would accept a monetary value (in USD) that only accepted multiples of $5. I looked for an existing solution, and did not find one. However, I have developed a repeatab...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is the Integration Hub...
As far as I can tell, this information is specific to companies who have installed Column Level Encryption (CLE) (previously Encryption Support), NOT the paid option Column Level Encryption Enterprise. Our company came across three issues while upgra...
Do you currently manage space and power capacity for your server racks in ServiceNow? If your answer is no or you can't answer this question I highly suggest you continue to read this article and watch the video. ServiceNow offers a variety ways to...
The NOW Experience Dashboard Builder is an amazing interactive tool to build and share dashboards. With clients warming up to the use of Agent Workspace, it becomes a necessity to provide them access to most features inside the Workspace itself for a...
Scenario : Compare a given date with the current date in order to send a reminder notification after N number of days have been passed based on the updated timestamp of a record Traditional approach The logic that generally comes to our mind is com...
Requirement : Make variables read only on both native and service portal form if priority field is set to critical on RITM table. Challenges g_form refer to ritm fields on native view but only variables on service portal form. i.e g_form.getValue('p...
https://youtu.be/LIOyt2rbQHo MUST WATCH video for sandiego
This article will outline how to improve the Virtual Agent Portal Widget to increase its visibility for portal users. The result: Currently the OOTB Virtual Agent Widget looks like this when added to the Service Portal: A frequent requiremen...
Below are flow errors when these occur, following are debugging steps <FlowName> .If$1.Wait For Condition Check.If$1.Wait For Condition.Wait For Condition Register RW.Register Record Deleted Listener Invalid condition provided for table <tableName> 1...
My organization was interested in automating some of our Microsoft AD tasks -- creating users, adding them to groups, disabling users, etc -- however we were not interested in upgrading to Integration Hub Professional for the Microsoft AD V2 spoke. ...
I had a requirement where, from a workflow, I needed query the Group table based on values both on the form and the system properties. I wanted to utilize a Script Include as there was an opportunity to reuse the code, but when I tried to call the...
In the past, I created a lot of dashboard or UI Page customs to allow the Agent to search/analyze in a single page all information necessary to answer and resolve fast the issue. Today I can move Dashboard/UI pages to Now Experience, implementing the...
Servicenow CSA certificate is FREE till AUGUST - Hurry up to utilize the opportunity to get certified. For Beginners, Dont MISS the chance. https://youtu.be/Bz0bFAFfXjk
In general, We set the timer to Schedule jobs in Service Now to automate manual tasks. We can also use the below API to execute the JOB from the server-side scripts.SncTriggerSynchronizer.executeNow(<Pass the JOB record object>);
Hello ServiceNow Ninjas, We are back with a special playlist for ServiceNow Scripting. If you are new to ServiceNow or want to extend your level of scripting, please go through these videos. Link to Playlist - Click Here What is ServiceNow Scriptin...
Hi Everyone, This article can be used for asking any questions or getting help on citizen development from Paul and Me (Ashutosh). This is for Session : SES1328-K22 : Why NN Group has citizen development as a top-priority, valuable initiative Tha...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents OverviewData PrivacySecurit...
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