Hey folks hope everyone is doing good. We recently came to a scenario explained below where we need to handle Secondary email of the User. Scenario: We have users which have two Email ID's say one with @domain1.com & other with @domain2.com. Let's s...
In Server side side we can use gs.hasRole("itil") to know if the logged in user has "itil" role. But this has an issue as for an admin it will return always true. Instead use the below script to check the role Script Include: userRoleUtility var user...
These are some common questions you may need to ask while planning your integrations on the NOW platform based on the Pareto principle (80/20 Rule) ServiceNow integrations support three use cases 1) Process Integration2) UI Integration3) Data Integra...
The ability to call server-side functionality using a GlideAjax object on the client side requires only a few lines of code and is well documented in many web pages - for example in the Documentation Site. Nevertheless, many users have troubles wit...
This is a new regular biweekly feature - we'll be posting the Top Case Drivers' corresponding KB articles here - hoping to help you before you realize you need help! How to manage and schedule instance upgradesUpgrade FAQ - Frequently asked question...
Collections of Articles - BOOKMARK & SUBSCRIBE FOR FUTURE NOTIFCATION... ServiceNow Integration with SplunkLDAP Integration with ServiceNowServiceNow Integration with VeeamHandling ServiceNow flow errors with a flowShow parent child inc...
Step 1: Register your app in GCP(Google cloud Platform) and obtain client ID and Client Secret 1.1 Login to console.developers.google.com with your existing google account. 1.2 Create a new Project "Google Calendar Integration" 1.3 Select the Proje...
Our team recently upgraded to the Rome release and while going through skips, I noticed that if you you attempted to perform the 'Save Merge' on any records relating to a Search Source (e.g. Service Portal, Knowledge Portal, etc.) that this error wou...
Hi Everyone This is the consolidated list of all my articles and videos that I have published on ServiceNow Community . I will update this article as soon as I publish a new article/video to ServiceNow Community. You will also get information about m...
This article will introduce three PDF Generation APIs with the following pdf creation features: Dynamically generate a PDF from an HTML string and attach it to a recordFill fields in a PDFSign a PDFUnflattened, flattened, or partially flattenedRetri...
Bonjour Community, There might be times when your ServiceNow is taking longer than expected time to run a query or there is some job running which is making your ServiceNow instance slow.There are two ways you can go ahead and cancel the ongoing tran...
Hola Community, Password Policies in ServiceNow are an easy way to handle your security of your employees. I was impressed how easy it is so setup and configure password policies in ServiceNow.We have multiple option of deciding what should a passwor...
ServiceNow reports are not OOTB available in current release of service portal. There are couple of hints you can find in community articles or a solution available in share in relation to reports but none of them provide a complete end to end soluti...
Here is how you can hide the "SHOW" button for a masked(password) variable for all Service Catalog Items. Go to Portal page "sc_cat_item" Under Page specific css, add the below line Page Level a.sp-show-hide-masked-button { display:none; } Thanks,...
I have many times struggled with creating nice maintainable email templates in ServiceNow. To be able to abstract the content of an email from the logic of when to trigger, seems very complex and the best way to do it OOB is to have a lot of email sc...
Hey Guys, So there is a new buzz in Quebec version which is called "AI Search" and guess what - it searches with exact relevancy (contextual search) and faster (with indexing) So lets get going!! Background: So it all started in 2019 when ServiceNo...
Hi Community, Here is a short video to show how can we display reports on Service Portal? Please mark this article as helpful if it helped you. Cheers, Hardit Singh Please connect with me on YouTube
I've developed a very friendly widget to share articles with other users from the platform. It works in the Portal as well as in the UI/Console [Portal View] Features: Copy the article's URLChoose multiple users from [sys_user] tableDelete users...
Digital Transformation of Everyday Life Workforce diversification, climate change, global pandemics, and remote work—the new world order keeps putting enterprises’ business resiliency to test. There is always another situation to adapt to and always ...
If you have a UI transaction that is slower than you would expect, follow these steps to identify what part of the platform the slowness is coming from. The investigation can then focus on the correct area of the platform wether it be ACLs, business ...
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