ServiceNow AI Platform articles

How to add Reports on Service Portal?

Hi Community, Here is a short video to show how can we display reports on Service Portal? Please mark this article as helpful if it helped you. Cheers, Hardit Singh Please connect with me on YouTube

Share Knowledge Article - Widget

I've developed a very friendly widget to share articles with other users from the platform. It works in the Portal as well as in the UI/Console [Portal View] Features: Copy the article's URLChoose multiple users from [sys_user] tableDelete users...

Manage your ServiceNow Database Encryption Keys with Fortanix

Digital Transformation of Everyday Life Workforce diversification, climate change, global pandemics, and remote work—the new world order keeps putting enterprises’ business resiliency to test. There is always another situation to adapt to and always ...

How to troubleshoot a slow transaction?

If you have a UI transaction that is slower than you would expect, follow these steps to identify what part of the platform the slowness is coming from. The investigation can then focus on the correct area of the platform wether it be ACLs, business ...

Rome CSA Delta Exam Guide

The Rome delta exams are now available in Now Learning! Your delta exam(s) starts October 1 and will be ended by January 6, 2022. Your certification(s) will expire if you don't take Rome delta exam. The propose of this article is to guide how to ...

Accessing ServiceNow from a Jupyter Notebook

If like me you like working in Jupyter Notebooks with Python and wish you could access your ServiceNow data, the little tip below might interest you. You can easily create a Rest call using Python from your ServiceNow instance. For that, you need to ...

Setting defaults in a Multi-Row Variable Set

You can use g_form.setValue to set values in a multi-row variable set by passing an array that contains key/value pairs that reflect your multi-row variable set variables. For example, here's a multi-row variable set called travellers that has variab...

applyTemplate on Agent Workspace/Portal

Hello Everyone, In this article, I will discuss about the applyTemplate for Agent Workspace/Portal. Purpose of applyTemplate It is a client side function use to populate the template values on form which currently works on native UI and not support...

Call Server side functionality from the Client side (the example is for Catalog UI Policy)

Hi everyone, I had an issue today with getting the user's group ( simple gs.getUser().isMemberOf('<group name here>') ) from Catalog UI Policy. As I suspected, g_user doesn't have that and there was no other easy way to do it (everything else seemed ...

How can you process IT Vendor Invoice on ServiceNow?

Companies lose up to 5% of revenue or face critical IT issues due to delayed payments, duplicate invoices, frauds, and manual processes. Attend this webinar to learn how to use AI to automate 90% of manual IT vendor invoice processes and manage appro...

Call a function dynamically

Hello, There are often times we write bunch of switch cases, or if else statements to evaluate multiple conditions and execute a code snippet which matches condition. Though its okay, but if you have multiple statements/logics inside your if-else or ...

Share Article - New collaborative app from ServiceNow brings employee experiences into the flow of work in Microsoft Teams

This article is published By Nicole Herskowitz, Microsoft Teams General Manager. I like to share this great article on our Community. As the world shifts to hybrid work, people need tools that streamline daily tasks and bring them into the flow of t...

Script to Delete large set of data

*** I do not accept responsibility for any bad actions that come from using this script if you mess up.. By clicking helpful below, you accept the risk of running this script in your instance. *** Ever come across the need to delete large sets o...

Cloning / upgrading and retaining environment themes

Our company had the need to retain our instance specific theme after cloning / upgrading. I developed a simple fix script to update anyone's custom theme back to 'system', set all themes to inactive and re-activate the instance specific themes. // Ou...

Enabling AI Search without needing a Service Request case starting Quebec Patch 5!

AI Search, available on the Now Platform®, is built on a self-learning system with machine learning (ML)-based relevancy, delivering optimized results that users can act on right away. Features such as genius results, machine learning based relev...

Get default values when inserting a gliderecord

There may be times where you want to know what the default value of a field is going to be, or if a field in a record is the default (ie, it wasn't specifically added by the user). Here's how you can do that in a script //////////////////////////////...

Force Admins to set a secure User Password

Introduction When a user wants to change their password, pre-configured password rules come into effect to enforce the most secure passwords possible. In a baseline installation, the password must be at least 8 characters long and contain at lea...

Into the unknown - CMDB - Find count of CIs per class based on principal class

Below script generates a count of CIs per class for principal classes configured in ServiceNow. var principalClass = [];var classVar = 'class';var grPrincipalCI = new GlideRecord('cmdb_class_info');grPrincipalCI.addEncodedQuery('principal_class=true'...

August Top 10 Popular Publishes (Article & Blog) on Community

August Top popular Articles and Blogs Articles Article Links Flow Designer Action "Check day occurrence in month"CSDM & Request Catalogue - service offering and catalog item associationTranslating the Virtual Agent Chat HeaderHide topics to be Disco...

Workday Vs. ServiceNow: The Big Shift

I like to share this good article on Community Workday Vs. ServiceNow: The Big Shift BY JOSHBERSIN · PUBLISHED AUGUST 27, 2021 · UPDATED AUGUST 28, 2021 Every decade there’s a major shift in enterprise software. In the 1970s companies bought integrat...