I was given a task a while back to show value of our ITIL processes, and came up with the idea is that you want to keep incidents out of the hands of our level 3 support (system analysts and programmers), and stay within the help desk,.where the cost...
Hi,I received today an interesting tweet and I wanted enough space to answer, so I share my thoughts here with you #ROI in a #cmdb implementation? How the business perceive? #itil, #itsm @CarlosCasanova @DavLegrand @NybergTobias— Jesus E. Melendez M....
This is for Testing ...
Author: mike.malcangioAre your tier two and three teams complaining that they keep providing the same information to the Service Desk? Did an analyst on your team recently leave and now no one knows how she was able to make that error message go away...
Thomas_Davis
ServiceNow
Mary Hain
Dan Bruhn
Sarah G_
Steph Morillo
David
Lisa Latour
