Digital Transformation of Everyday Life Workforce diversification, climate change, global pandemics, and remote work—the new world order keeps putting enterprises’ business resiliency to test. There is always another situation to adapt to and always ...
If you have a UI transaction that is slower than you would expect, follow these steps to identify what part of the platform the slowness is coming from. The investigation can then focus on the correct area of the platform wether it be ACLs, business ...
The Rome delta exams are now available in Now Learning! Your delta exam(s) starts October 1 and will be ended by January 6, 2022. Your certification(s) will expire if you don't take Rome delta exam. The propose of this article is to guide how to ...
If like me you like working in Jupyter Notebooks with Python and wish you could access your ServiceNow data, the little tip below might interest you. You can easily create a Rest call using Python from your ServiceNow instance. For that, you need to ...
You can use g_form.setValue to set values in a multi-row variable set by passing an array that contains key/value pairs that reflect your multi-row variable set variables. For example, here's a multi-row variable set called travellers that has variab...
Hello Everyone, In this article, I will discuss about the applyTemplate for Agent Workspace/Portal. Purpose of applyTemplate It is a client side function use to populate the template values on form which currently works on native UI and not support...
Hi everyone, I had an issue today with getting the user's group ( simple gs.getUser().isMemberOf('<group name here>') ) from Catalog UI Policy. As I suspected, g_user doesn't have that and there was no other easy way to do it (everything else seemed ...
Companies lose up to 5% of revenue or face critical IT issues due to delayed payments, duplicate invoices, frauds, and manual processes. Attend this webinar to learn how to use AI to automate 90% of manual IT vendor invoice processes and manage appro...
Hello, There are often times we write bunch of switch cases, or if else statements to evaluate multiple conditions and execute a code snippet which matches condition. Though its okay, but if you have multiple statements/logics inside your if-else or ...
This article is published By Nicole Herskowitz, Microsoft Teams General Manager. I like to share this great article on our Community. As the world shifts to hybrid work, people need tools that streamline daily tasks and bring them into the flow of t...
*** I do not accept responsibility for any bad actions that come from using this script if you mess up.. By clicking helpful below, you accept the risk of running this script in your instance. *** Ever come across the need to delete large sets o...
Our company had the need to retain our instance specific theme after cloning / upgrading. I developed a simple fix script to update anyone's custom theme back to 'system', set all themes to inactive and re-activate the instance specific themes. // Ou...
AI Search, available on the Now Platform®, is built on a self-learning system with machine learning (ML)-based relevancy, delivering optimized results that users can act on right away. Features such as genius results, machine learning based relev...
There may be times where you want to know what the default value of a field is going to be, or if a field in a record is the default (ie, it wasn't specifically added by the user). Here's how you can do that in a script //////////////////////////////...
Introduction When a user wants to change their password, pre-configured password rules come into effect to enforce the most secure passwords possible. In a baseline installation, the password must be at least 8 characters long and contain at lea...
Below script generates a count of CIs per class for principal classes configured in ServiceNow. var principalClass = [];var classVar = 'class';var grPrincipalCI = new GlideRecord('cmdb_class_info');grPrincipalCI.addEncodedQuery('principal_class=true'...
August Top popular Articles and Blogs Articles Article Links Flow Designer Action "Check day occurrence in month"CSDM & Request Catalogue - service offering and catalog item associationTranslating the Virtual Agent Chat HeaderHide topics to be Disco...
I like to share this good article on Community Workday Vs. ServiceNow: The Big Shift BY JOSHBERSIN · PUBLISHED AUGUST 27, 2021 · UPDATED AUGUST 28, 2021 Every decade there’s a major shift in enterprise software. In the 1970s companies bought integrat...
I see many Community questions regarding cross scope access. This article is focus on how to access Global apps from the Scoped apps. I am going to introduce two use cases below: Sync Incident state with CSM state (Use Case 1) Create Incident from...
1. Users without any role - Free (who can view ESS portal) 2. Users who are fulfiller (Like working on the change, incident etc) -> Normally they need ITIL role and are charged. - licensed users A. SUBSCRIPTION Subscription Management Subscrpt...
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