This is a nice little script that brings an out-of-sight field on an unfocused tab to the forefront when the user takes an action. As an example, a user is working on a change task and hits Cancel Task. But we want the user to enter closure informa...
In the six months since our last Microsoft partnership update, we continued working on joint new initiatives, as well as making enhancements to existing integrations between our platforms. Our efforts resulted in a number of enhancements that allow o...
As many customers prepare for going-live with AI Search, there are a few best practices steps to ensure a smooth go-live and first few weeks.AI Search Go-Live Checklist Enable AI Search in production in advanceLogged in users can review the AI Search...
Couple of frequently used script I have put together couple of frequently used scripts, that may helpful for quick reference Regex if blocks This is helpful because no need to worry about the case. Starts with, end with conditions are easy //reg ex i...
Time to time someone may need to remove the "orphaned" user - role assignments from the "sys_user_has_role" table due to cloning or other activities. I have written a fix script to easily remove this records and also include "inherited" roles which ...
Do you need to find details about slow queries coming from inbound integration calls to APIs? Below are three tables that can serve as a starting point: TableFilter usingRelevant fieldsSlow queries (sys_query_pattern) Example Java stack trace starts ...
From our Community posts, we still found some our members don’t know how difference between Agent workspace and web experience workspace (Now Workspace) is. They think Agent workspace can be converted to Now Workspace. The answer can be found fr...
Introduction Since Kingston release we have system property that can greatly improve default behaviour of TinyMCE, default HTML editor used throughout the instance. I wanted to share with you my findings about it. It is called glide.ui.html.editor.ex...
I was requested by a customer recently to calculate the due date for a case which was let's say X business days from the date of create/update etc., Now we know that setting a due date can be a challenging task due to a lot of moving parts, such as s...
In this recording, I’m presenting the integration of ServiceNow with Quorum, an Enterprise Ethereum blockchain originally developed by JPMorgan Chase and recently acquired by Consensys. Quorum is a “light fork” of Ethereum, that uses roles to “permi...
It is well known in the ServiceNow Community that releases are named after cities. What is not known is how it is decided what city will be used for the naming. Investigation Triggered by the questions and suggestions in both the Community and Linke...
ServiceNow's San Diego has some pretty awesome features! Whether you're preparing to upgrade or need to take the Delta Exam, this video will give you the edge you need! Enjoy!https://www.youtube.com/watch?v=kr5TAQStKoo
Did You Know?Table level reference field auto-complete A common UX enhancement within ServiceNow is to enable users to search on multiple columns rather than just the display field by using an auto-completer. However, did you know that you can set...
Hi Community, Everything starts in ServiceNow from Incident Management. Here is the most basic video explaining Incident Management with a short demo in San Diego release.It includes the definition of Service, Incident and Incident Management. As wel...
Table of Contents: Import Sets: Import & Transform (Data Sources & Transform Maps)LDAP Import SetsEasy ImportImport Set API (Web Service Import Sets)Scheduled ImportsImport Set Deleter (Table Cleaner)Concurrent ImportThe Big Picture - Putting It Al...
Purpose There are times when you want to add and remove members from a group without having to grant a user permission to the group membership table. You can leverage a reference field that points to the user table to accomplish this. Use Case When a...
Hola Community, Have you yet used the Percentage Complete field type in ServiceNow ? I recently used it to determine the completeness of the ticket.In the below video, we will see how can we create a Percentage Complete field and use it our Tasks. Al...
Hola Community, In this video, we will see how can we trigger a Survey or Assessment. Please mark this comment as Correct Answer/Helpful if it helped you. Cheers, Hardit Singh Connect with me on YouTube
I recently explored several UX Research methods and articles relevant to service management. As a former Design deserter, it’s easy to forget the scale of the modern IxD practice, with many methods like Heuristics, Gestalt, or deep cuts such as Lostn...
Hola Community, There are requirements when we want to validate field values on UI, third party integrations or any other method. Basically, we don't want to end up having incorrect values in database which compromises with the integrity of the datab...
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