ServiceNow AI Platform articles

Document Template: Dynamic Header and Footers

The document template is a powerful feature of the ServiceNow platform, it allows you to create HTML and PDF document templates to generate standard letters or documents. You can automate and simplify the process of filling, signing, and reviewing a ...

Unzip a file using script

Introduction In one of the integration, the zip file was sent as a response. Due to the complexity of data I had to parse it manually and cannot use Data source. When I searched around, cannot find any solution. So I build the below logic to unzip th...

ServiceNow IS NOT SNOW

SERVICENOW IS NOT SNOW. why everyone in the world who uses servicenow as SNOW which is COMPLETELY WRONG. Visit... https://youtu.be/3662E6LOqYk

How to Add Interactive Filters in ServiceNow App Dashboards (2026)

Introduction, Context and Promise If you’ve ever built a ServiceNow dashboard that looked fine but couldn’t answer basic follow-up questions, you’ve seen the same pattern play out: every new audience asks for a slightly different cut of the data, a...

How to Delete Update Sets in ServiceNow (The Safe and Strategic Way)

Have you ever found yourself staring at a list of records in your instance, only to find the delete action is nowhere to be found? You select the checkbox, look for the button, and realize it's grayed out. This isn't a bug; it's a built-in protection...

Need-to-know Principle Implementation

Table of Contents: IntroductionOverview of ServiceNow data security capabilitiesHow data security capabilities work togetherLimitations of Security Data Filters and ACLsDesigning the need-to-know principleImplementation recommendationsPractical examp...

Need-to-know Principle Implementation, part 4: Limitations of Security Data Filters and ACLs

Table of Contents: IntroductionOverview of ServiceNow data security capabilitiesHow data security capabilities work togetherLimitations of Security Data Filters and ACLsDesigning the need-to-know principleImplementation recommendationsPractical examp...

Need-to-know Principle Implementation, part 6: Implementation recommendations

Table of Contents: IntroductionOverview of ServiceNow data security capabilitiesHow data security capabilities work togetherLimitations of Security Data Filters and ACLsDesigning the need-to-know principleImplementation recommendationsPractical examp...

Configure Code Search for better result

Configure Code Search for better result Code search is a useful feature for finding specific scripts in a large codebase. I recently discovered the code search can be configured to significantly improve the search experience and yield more accurate...

Create your first experience using UI Builder

Create your first UI Experience Before we start, I would like to explain little about what the experience and UI Builder is. As part of Quebec release, Servicenow has introduced UI Builder as part of Now experience framework. It is easy to use UI bui...

ServiceNow FAQs Explained with Live Videos and Real Platform Demonstrations

I built this ServiceNow FAQ series with one clear goal in mind: to move people beyond theory and into real, working understanding of the platform through live videos and hands-on demonstrations. Over the years, I have noticed a recurring pro...

Document Editor :Edit MS office attachment directly in browser.

Hello Community! Sharing a piece of recent learning. Lately, I have been working on an idea/use case to speedup the attachment modification in serviceNow. Currently, to edit any attachment you have to download it on local hard drive, edit and upload...

Quality Gates in Action using ReleaseOps and Automated Test Framework (ATF)

On the November 20th edition of the ServiceNow Platform Academy product managers Jon Lind of ReleaseOps and Oluyinka Oginni of Automated Test Framework (ATF) presented an example of how the two tools work together to make sure that only well-tested,...

Retrieving Attachments from ServiceNow to Local Server using powershell

PowerShell script to fetch the attachments from ServiceNow to local server. Though exception handling is not implemented yet , this will do the job. Internally this script uses "Aggregate API , Table API , Attachment API" to dump the files. Pre execu...

How to Export Data from ServiceNow: A Detailed Beginner's Guide

Have you ever found yourself staring at a massive list of records in ServiceNow and wondered how to get that information into a spreadsheet? Whether you need to share a report with a colleague or move data into another system for analysis, knowing ho...