The Requirement Today we were presented the challenge of: "We want an MS Teams notification sent to every member of an assignment group whenever a new incident is assigned to that group" I will probably write a separate post about the investigation ...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A documented "best practice" within ServiceNow, though also very unknown best practice: do not use a Delete Multiple method on tables that contain Currency t...
Happy Monday, Everyone! There will be a scenario that you need to submit a catalog item with 24 variables but don't want to fill out everything at once, you can use the "Save as Draft" option. This feature makes life easier by allowing you to save yo...
Disclaimer: This requires the STARTER pack for #IntegrationHub (the smallest package) or license to use the Utility Action Spoke. Sometimes there is a need to extract data from ServiceNow – it can revolve around multiple tables, records, and somet...
In today’s digital landscape, organizations are increasingly relying on ServiceNow to streamline workflows, enhance service delivery, and drive business outcomes. However, to truly harness the power of ServiceNow, it is crucial to measure its success...
I've been dealing with a lot of third-party integrations lately that require ServiceNow to handle webhooks whenever certain events occur. So today, I want to highlight some key points about inbound webhooks and compare integration methods—using webho...
System Property : glide.import_set_row.dynamically_add_fields When implementing integrations it may not always be needed to dynamically create fields that are available in source payload for following reasons 1. Source system payload may contain attr...
I thought I'd do a bit of a write-up about an issue that I had with getting a Related List Entry modification migrated between instances via Update Set. I've found that if you manually modify a Related List Entry, you have to do some additional stuf...
This is my next article on the subject "barcode labels" and this one is about how to do a "clean" barcode printout on a Zebra label printer. The label print in this case is done by using Zebra's Browser Print application and works like a kind of "sil...
Until today, there is no way to modify the value of catalog variables in Flow Designer using an Action. But with the help of a small self-developed Flow Action this functionality can be implemented quickly, and this article shows how to do that. ...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What are releases in Servic...
We’re featuring a regularly updated list of our most useful knowledge content. Check back every other week to view what’s new, and access resources and knowledge before you need help! We've noticed a trend, in that many of the top articles are thin...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, One of my challenges with every family release: is finding the undocumented . Turning the Yokohama family release inside out, I came across "User Role Histo...
What is Sensitive Data Redaction? ServiceNow Xanadu​ release introduces a powerful new feature called Sensitive Data Redaction. This feature automatically masks sensitive information within inbound emails, helping to safeguard your organization's d...
In today’s data-driven world, it is crucial to protect sensitive information while still enabling the right people to do their jobs effectively. The need-to-know principle, which is the practice of granting individuals access only to the data and fun...
This Article helps you in getting the complete activity logs from a record that includes work notes & comments with a command. You can use this in different ways on tables that are extended to Task i.e. Incident, RITM etc., Sample Code: var j = new ...
The document template is a powerful feature of the ServiceNow platform, it allows you to create HTML and PDF document templates to generate standard letters or documents. You can automate and simplify the process of filling, signing, and reviewing a ...
Hi Community, Recently I wanted to add a module under Application Menu which would have redirected users directly to the catalog item. We have to take care that when our updates are captured in update set, it should not be instance specific. Rest is...
Introduction: In this article you are going to learn how to transfer the incident from one ServiceNow instance to Other ServiceNow instance and keep them in sync. I have seen in my past experience that this is the most common requirement in my MNCs a...
The Issue: Sometimes you can't include the condition you want in a graphical list filter, but a (GlideRecord) encoded query is valid. An Example: On my sc_request table I have created a field with the type Name-Value Pairs to store address informat...
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