It is well known in the ServiceNow Community that releases are named after cities. What is not known is how it is decided what city will be used for the naming. Investigation Triggered by the questions and suggestions in both the Community and Linked...
I think, everything is said about email notifications and written down in uncounted articles. However, I was not able to find any good documentation on how exactly the final recipients list of a notification is built. At first, I thought that it c...
Recently I got a request to configure Approval reminder emails to be sent to the Approvers as they are very busy, and sometimes the process of deciding if they can approve or reject a step takes a while. They wanted to make sure that the approvals di...
Hello Everyone, This article is the second on a series of articles I will be publishing on how to integrate ServiceNow and UltiPro. This article will provide steps for creating new hire employee in a USA-based company. In order to successfully to cr...
At the Community the question arises again and again whether the multi-factor authentication can be bypassed under certain circumstances. For example users would like to log in directly and without MFA when they're accessing the ServiceNow instance...
This is applicable for client side scripting (both Catalog and table level) Make them readonly, mandatory or clear all variable/field values when the respective field changes. var fieldArr = ['Field_A', 'Field_B', 'Field_C', 'Field_D', 'Field_E', 'F...
On the one hand, the roles and groups concept of ServiceNow is very powerful; on the other hand, however, you can get into configuration misery very quickly when losing the overview of how a user got to a certain role. And unfortunately, ServiceNo...
I’m excited to share my very first article! In ServiceNow , the "My Requests" Widget enable employees to view and manage the service requests. Sometimes, the need arises to extend this widget to include additional data from other tables. This arti...
Dear Community, Hope you are all doing great!! Did you know that without any code you can configure Aggregate functions for any List/Related Columns values ? In this article, we will see on it. Let's get started !! Requirement:- To populate Sum...
Scenario : You have created a flow where the trigger type is "Inbound Email" but you don't know how can you control the order of processing ? As in most of the scenarios , we need to provide order of execution for Inbound Actions. Then you are at th...
Do you know? By OOTB we have a Java class processor that downloads the attachments with one click System definition-> Processors -> DownloadAllAttachmentsProcessorJust copy the path of the processor and append it to the URL For example You have an I...
Let's assume there is a requirement to offer users in your ServiceNow instance with activated Next Experience UI a quick link to any already existing information page outside your ServiceNow instance. The most prominent place for such a link wo...
Executive summaryThis article outlines the implementation of the Instance Scan Process, a structured approach to maintaining and improving platform health through systematic scanning, assignment, and resolution of findings. The process consists of fi...
Note from the Author:This article is the full-text reprint of Deitsch’s DREAM – Design Reference for Enterprise AI Maturity, originally published at: https://david.deitsch.org/p/deitschs-dream. It’s shared here to make the framework easily accessible...
Part 1Part 2Part 3Part 4 Part5 Force commenting on rejecting of an approval In my article Improving the Approval Experience, Part 2 I have introduced the custom variants of the "Approve" and "Reject" buttons, and now I want to demonstrate how the ...
Over my career I had the opportunity to go back to Portugal and work from my “home away from home” (thank you remote working!) where my parents still live.They aren’t native English speakers; my dad understands a few words here and there, while my mu...
I got the requirement to hide only the 'Inactivity warning' emails from the Activity log for Incident. All other emails should be there in Activity. I have performed the following step. 1. Created onLoad client script for INC to perform DOM manipulat...
On the community I found a lot of questions and blogs on how-to automatically transform attachments from an email into data in a table. These blogs either use script includes, scheduled scripts or business rules and mostly a combination of all. With ...
Enabling Toggle button to switch Next experience UI The San Diego new release comes with a new UI and we called it as “Next Experience UI” or To enable it we have a system property glide.ui.polaris.on_off_user_pref_enabled that we need to set to tru...
PowerShell script to fetch the attachments from ServiceNow to local server. Though exception handling is not implemented yet , this will do the job. Internally this script uses "Aggregate API , Table API , Attachment API" to dump the files. Pre execu...
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