Yesterday I had a longer discussion with one of my clients about Instance Customization and changing OOTB functionality. Years ago the recommendation was to deactivate the OOTB record and then copy and modify the new record. The problem with this app...
After a recent client had asked us to create an Incident record producer with some of the same functionality on the portal record producer, we were inspired to accomplish this in a simpler way. This week’s post in NOW You Know shows a quick solution ...
Glide Modal Forms are a great way of avoiding confusion with users struggling with "insert and stay" as they make it abundantly clear that a new record has been created. Angular modal windows look great and allow you to avoid any Jelly XML madness. I...
After doing some work on the virtual agent and embedding the solution in an internal SharePoint site I decided to share the properties needed to make the embedding work. The details provided on the service now docs site do not include all the necessa...
There are times where you need to use a client script to interact with the angular scope, but as ServiceNow uses iframes (and some times, such as with modal windows, iframes within iframes), it can be frustrating to find the correct scope. Here's a s...
Hi Everyone, After being a part of a webinar run in our area about the System Status page and the presenter mentioning one of their other customers have added the number of outages next to their header menu item, I thought I would set out to do the s...
Hello All, A WorkflowCoordinator object specifies which subflows to run and the input variables to pass to those subflows. Just thought to share this information which i did in one of my recent implementations. I had a requirement where i have a MRV...
Artificial intelligence (AI) helps enterprises to enhance customer experience, achieve operational excellence, automate workflows, reduce time-consuming manual efforts and improve predictive analytics. Many organizations, business functions, and deve...
This week I encountered a problem on how to display the update set picker for Scoped Applications, specifically HR in Istanbul. After much investigation, I was able to make it visible. Note that the example application I have used is HR but this appl...
Asynchronous message bus (UI16) UI16 uses Asynchronous message bus architecture developed by ServiceNow in Geneva release. Traditionally, browsers (client) used a concept of “Short Polling” to retrieve data from Server (ServiceNow). AMB however uses ...
Introduction With ServiceNow's relatively new integration of source control in Studio, the application development process has improved significantly. However, instead of opting for a hosted Git repository from a service like GitHub or BitBucket, it ...
This article will show how an organization can make minor modifications to OOB script includes in ServiceNow to return the level of confidence from from the prediction outcome from a given solution. We implemented this at Novant Health so that we cou...
On a recent engagement, we had to migrate attachments from MicroFocus Service Manager (previously HP SM). The organisation wanted to tidy up their records before migrating, so they downloaded them into Excel, tweaked them, and we then uploaded into S...
I'm pretty sure there are other ways to do this, but my particular client need to not only remove the facebook and twitter icons from inbound emails, but also other images (like company logos, etc), so this was scheduled job set to run a couple of ti...
From an audit perspective, detecting when an admin has changed a record by impersonating someone is rather painful. The only way to do this is by manually looking at the sys log for impersonation events and then piecing together which records they ma...
In the first part of this series, we looked at extracting data from ServiceNow for Machine Learning purposes. Now that we have our data, we will look to further prepare it in order to create our model. Before we do that, I’d like to go back to the ...
This is the 3rd and final article on building a TensorFlow prediction model with ServiceNow data. Please refer to parts 1 and 2 for data preparation. Once our data is prepared, we can start building the Machine Learning model in order to run our pr...
Recently, I ran into a problem where inbound email action criteria weren't working, even though I was very careful in how I set the criteria and tried stripping out anything overly complex. I just could not get criteria to work. When I examined the l...
Pre-requisite to this article In order to understand this article, I recommend you read fully and carefully lasse's article How to support copy / paste of pictures on Service Portal as well as the Script Include "XXX_Attachment" in the project Copy p...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: ADVANCED Assumes having taken the class SSNF and has good advanced level of knowledge and/or familiarity with Scripting...
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