In a previous article I wrote about strategies for reporting within ServiceNow however sometimes it’s necessary to extract data, either for reporting or to integrate with other systems. In this article I’ll explore some of the different approaches t...
Pre-requisite to this article In order to understand this article, I recommend you read fully and carefully lasse's article How to support copy / paste of pictures on Service Portal as well as the Script Include "XXX_Attachment" in the project Copy p...
Recently, a customer asked us to remove their Get Help catalog item from the list of Popular Items in the Service Portal because it's not really an item (it's a record producer) and it's accessed from the home page as well as being in the menu bar so...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: ADVANCED Assumes having taken the class SSNF and has good advanced level of knowledge and/or familiarity with Scripti...
Strategies for reporting in ServiceNow The core reporting capability in ServiceNow is excellent, it’s straight forward and intuitive to create consistent looking reports using any data in the Now platform. Importantly, the underlying data is availab...
What are the resources that you would recommend for someone entering the Service Management domain beyond ITSM? I can guess the apparent ServiceNow product-related training and knowledge base. Are there any favourite blogs or Twitter accounts that yo...
Documentation concept So we have all been there - assigned a simple task that eventually became a horrific experience to implement due to lack of documentation on extensive customization done in the past. In this article I will try to convince you th...
There's been a few of these scripts floating around, but this one is nice and fast... simply pop in the sys_id you need to track down and run this in a background script. var findSysID = 'f12ca184735123002728660c4cf6a7ef'; var tables = new GlideReco...
The System Clone application automates much of the cloning process. An administrator defines what data is preserved on the target instance and what data from the source is not cloned, then initiates the cloning process. A background job ensures that ...
Summary -Navigating the Sea of ServiceNow Technical Resources: Highlighting Featured Articles, Blogs, Videos, and Podcasts My ServiceNow journey began in 2017-2018, and from the very start, I was deeply impressed by the ServiceNow community. The va...
List V3 has always been an issue since it's release with lots of customers mentioning its performance issues. For those of you using still using List V3, or are planning to do so, there is a clear message in the London Release notes on this page: htt...
So Knowledge 20 is coming up fast and some folk may be wondering what benefit they can get from going. First off there is the cost of entry and the time away from your day job to justify. If you are local then it's less of a barrier but if you need t...
Yesterday I had a longer discussion with one of my clients about Instance Customization and changing OOTB functionality. Years ago the recommendation was to deactivate the OOTB record and then copy and modify the new record. The problem with this app...
After a recent client had asked us to create an Incident record producer with some of the same functionality on the portal record producer, we were inspired to accomplish this in a simpler way. This week’s post in NOW You Know shows a quick solution ...
Glide Modal Forms are a great way of avoiding confusion with users struggling with "insert and stay" as they make it abundantly clear that a new record has been created. Angular modal windows look great and allow you to avoid any Jelly XML madness. I...
After doing some work on the virtual agent and embedding the solution in an internal SharePoint site I decided to share the properties needed to make the embedding work. The details provided on the service now docs site do not include all the necessa...
There are times where you need to use a client script to interact with the angular scope, but as ServiceNow uses iframes (and some times, such as with modal windows, iframes within iframes), it can be frustrating to find the correct scope. Here's a s...
Hi Everyone, After being a part of a webinar run in our area about the System Status page and the presenter mentioning one of their other customers have added the number of outages next to their header menu item, I thought I would set out to do the s...
Hello All, A WorkflowCoordinator object specifies which subflows to run and the input variables to pass to those subflows. Just thought to share this information which i did in one of my recent implementations. I had a requirement where i have a MRV...
Artificial intelligence (AI) helps enterprises to enhance customer experience, achieve operational excellence, automate workflows, reduce time-consuming manual efforts and improve predictive analytics. Many organizations, business functions, and deve...
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