Platform Product Resource Hub

[Lisa Holenstein]

Welcome to the Platform Product Resource Hub!
You've been sent here by one of our Platform Product Managers—here are the resources to help you get started.

This hub is designed to provide customers attending any ServiceNow sessions, events, or other related sessions with valuable information and helpful links. Here, you will find a variety of materials to enhance your experience, including:

• Academy Series
• Useful Resources
• Customer Surveys

Make the most of your time by diving into these sections to learn and understand.

Academy Series

Explore our comprehensive academy series, offering in-depth tutorials and training sessions to help you master the Platform products.

https://sn.works/academy

Sign up now: https://sn.works/academy/register

Useful Resources

Access a curated list of resources, including documentation, toolkits, and support channels, to assist you in maximizing the potential of the Platform product.

Workflow Automation

This Center of Excellence https://sn.works/CoE covers flows, playbooks, decision tables, triggers, approvals, and more.

Next Experience

This Center of Excellence http://nxtxp.link/coe covers workspaces and Next Experience pages.

Implementing Now Assist  

If you are licensed for Now Assist and starting your implementation journey but you are not sure where to start, try here: https://sn.works/nowassist/implement 

Upgrades

Accelerate your upgrades with the Upgrade Toolkits:

https://sn.works/upgrades/toolkit/yokohama

https://sn.works/upgrades/toolkit/xanadu 

Mobile Apps

Mobile Quick Start Guide

Agent Chat, Advanced Work Assignment, & Sidebar

Agent Chat, Routing, and Sidebar Resources 

 

Platform Analytics

Getting Started with Platform Analytics

Platform Agentic Workflows / AI Agents

• Now Assist Agentic Workflows 
• Introduction to Agentic AI
• OOTB Platform Agentic Workflows list 
• AI Academy: Platform Agentic Workflows
• Implementation guidance
  • AI Agents
  • AI Search
  • Now Assist 
  • Now Assist in Virtual Agent
  • Group Action Framework
  • Configure Group Action Framework
• Implementation leading practices
  
  • Identifying the right use case(s) for Agentic workflows
  • Design considerations - traditional vs agentic workflows
  • Tips and tricks to build agentic workflows
  • Governance

Customer Surveys

Share your feedback through our customer surveys and help us improve your experience with insights directly from the Platform product team.

Platform Product Feedback https://sn.works/feedback/community

Upgrade Experience https://sn.works/upgrades/survey_2025