Add requested for to service catalog

[will_smith]

My client is wanting to add the Requested For (requested_for) field to some catalog items. I know how to add the reference field to the user record and populate the default value with the current user. What I am having some trouble with is then getting that field to show up in the cart's order status page as well as reflecting on the REQ/RITM - the field is already added to the form, it's just not updating with the catalog item information. I am definitely going to need some help with this, as I've not edited the cart before.

Below are the steps I have taken so far...

1. I've added Requested For (requested_for) to my test catalog item form.
2. Add requested for to the order status page. I was able to complete that with this cart widget macro: Create macros for cart layout example.
3. I've looked at this community article on populating the Request with the catalog item variable, but have yet to implement it successfully. How do I add a requested for field on a request form in a service catalog?

To sum up, what I'm needing help with is taking the requested for variable from the catalog item and pushing it to the cart order status page, and the request/requested item(s) that gets created.

Thank you for your help!

[will_smith]

I thought of this Chintu, but the issue i ran into is what if there are multiple requested items and they all have a different requested for?

[will_smith]

Here is an example, with screenshots, and code for this one catalog item.

var userID = current.variables.requested_for;

var loggedInUser = gs.getUserID();

if (userID){

  var request = new GlideRecord('sc_request');

  request.get(current.request);

  request.requested_for = userID;

  request.update();

  var requestItem = new GlideRecord('sc_req_item');

  requestItem.get(current.request_item);

  requestItem.u_requested_for = userID;

  requestItem.update();

}

I have a specific catalog copying the requested for field to the request_requested_for. Yay!

But it's not copying the same information to the Requested Item sc_req_item.u_requested_for.

[Mihir Mohanta]

Try below script:

var userID = current.variables.requested_for;

var loggedInUser = gs.getUserID();

if (userID){

  var request = new GlideRecord('sc_request');

  request.get(current.request);

  request.requested_for = userID;

  request.update();

    current.u_requested_for = userID;

  current.update();

}

Thanks,

Mihir

[Ishant Goyal1]

Hi William,

Are you using this script in a business rule on RITM? Can you share more information on how actually you are running this script and when to set the values for requested_for.

Regards,

Ishant

[will_smith]

Hi Ishant, this is for item# 3 in my original post (OP).

I am running this from a workflow attached to the catalog item, in a run script right after Begin called "Add requested for to the REQ/RITM"