ATF submitting a record producer doesn’t work
I am unable to submit a record producer in portal
Forum Posts
Remove social media logo from incoming email signature
Hi, I was trying to find a solution to remove images from inbound email signatures. If someone has a Linkedin, Twitter, Facebook etc icon, they are all attached to the ticket and the agents have to open them one by one to check if they are valid atta...
Resolved! now assist in virtual agent
do gen ai capabilities using virtual agent can any one help me with step by step guide link ?@servicenow
Resolved! How to get Now Assist Admin Console / Now Assist in AI Search
I'm new to the service now product, so I apologize if this is an easy question. I am interested in trying out the AI search in Now Assist. Reading the documentation it looks like I need the Now Assist Admin. Are these the correct steps?How do I go a...
Resolved! How do I pass values to UI Page with glideModal?
The API has no examples unfortunately https://developer.servicenow.com/app.do#!/api_doc?v=helsinki&id=c_GlideModalClientSideV3APIhttps://developer.servicenow.com/app.do#!/api_doc?v=helsinki&id=c_GlideModalClientSideV3APII know I invoke GlideModal cli...
Adding dark mode to a theme
  Menu and button colorWhen my companies ServiceNow instance was put together with the help of the ServiceNow implementation partners a custom theme was put in using company colors and branding. I was recently given the ask to enable Dark Mode for IT...
CSA fundamental lab instructions
I have just cleared the welcome to servicenow training and now I am going through CSA fundamental.However, I cannot the labs instructions. The welcome to service the course, the instructions are available on the page as soon I click the lab page and ...
Resolved! Hide/Display fields in the modal(g_modal.showFields) for Suspend ( HR case) and Suspend case( HR task) UI action in HR Agent workspace.
Hello, We have customized the UI page 'HR Suspend Dialog' which is being called from the 'Suspend' and 'Suspend case' UI action. As per the customization, Work notes field is NOT displayed always. It is displayed only when certain suspension reason i...
Resolved! Inbound REST fails with Basic Auth
Hi, We have a business need to have an inbound REST integration from an external system that only supports passing credentials as basic auth.I have set up a local web service user and set the psw. The user has the rest service role as well as ITIL to...
Resolved! Remove prices on Service Catalog
Hi, how do I remove prices on the service catalog so that they don't show when buying
RaptorDB
Hi all,Have seen the articles that Service Now are migrating all customers to Raptor DB over 2025 - just wondered if there is an additional cost for this or are the costs only associated with Raptor Pro?Thanks
Instance Scan Checks
Hello,I am looking for the following checks, if anyone has access to any of these, it would be of great help.Thank you!Script Includes with duplicate namesGroup should not have an inactive ManagerActive Scheduled Job run by Inactive UserSame field tw...
How to Set Up ‘Connect to a Third Party OAuth Provider Using an External Vault’
Hi everyone,I’m currently working on integrating OAuth authentication with a third-party provider and want to use an external vault for storing sensitive credentials. Has anyone here done this before? If so, could you please share the steps or any re...
Error message while using ECC Queue
I've been looking to leverage the ECC Queue to queue up messages for some REST calls. I'm able to call my REST call when specifying the parameters in the script. var request = new sn_ws.RESTMessageV2(); var sendTicketStatusEndPoint = 'https://...
How to reset the password of a local account using the REST API?
We have a local user, with Web service access only, that is used to create incidents in our instance using the ServiceNow REST API. Due to security policies, we need to change the password for this user every 3 months.An because the user has "Web ser...
