Hi, Did anyone faced challenges in transferring large attachment over SOAP? more than 10 MB.I have a scripted SOAP API which is used to transfer request information and attachments outside ServiceNow. For some requests attachments are more than 10MB...
I have one catalog item with filed Hardware Type (dropdown: Laptop, Desktop, Monitor, etc.) and justification.My requirement is If "Hardware Type" is "Laptop" and the "Justification" field is less than 50 characters, display an error message.
Hi,We have created a custom field 'total time' duration field. When incident state is resolved we want to populate that field with business duration field which is already present on incident table. I created business rule and onsbmit client script a...
I have one report that added directly on portal page but it showing List chart is not supported in Service Portal widgets. Please use Simple List widget instead.
Hi ALL, i want to update caller's email and department name in short description when ever a incident record created on snow. can any one help me with that? Thanks,
how to use metrics for First Call Resolution?
I am getting this error "Your flow cannot be found. Flow sys_id:An" after migration of my changes from dev to qa.I have already tried to re-captured the floe and pushed to qa and reverted to previous version but it didnt work out.
There is a variable on service catalog that is targeting to location [cmn_location] table, so If requested for changes location changes too depending on requested for, so if requested for belongs from USA country and his location is "Mesa" then a sel...
I have enabled the confluence search connector plugin and spoke set up has been done. but I am not understanding how to index the source as confluence is external. I would like to know how search connector works
There have been questions in the community on how to find the size of your instances, so I want to share this to save others some time. For London and later releases: as an admin logged into the instance navigate to Instance Usage > Application Usag...
Hi, I have a requirement that we need to export the report attachments to mid server.We use Export set for some tables but the reports are more complex and we cannot use Export set functionality.Do you know any solution fo achieve it? Thank you in ad...
I want to fetch the email of the user i select in the requested for field. How to do this?
i am passing value from client side to ui page like below. var gdw = new GlideDialogWindow('ui page'); gdw.setSize(750, 300); gdw.setPreference('abc',g_form.getValue('abc')); // abc is choice value gdw.setPreference(...
We have custom table with "orders" when we set a status field to complete users in certain groups do not have read access to the table. However, we would like for them to attach files. Any ideas?
In Agent Workspace, when an agent finds and attaches an article to the Case, the "Attach Knowledge" button also adds the title and link of the article in the additional comments field. We don't want this to occur. When Attach Knowledge is clicked all...
