Product Models are necessary for multiple ServiceNow products; however, I am not finding that these products have sufficient educational material regarding model management. I feel model management should be a course all on its own. But I digress. Do...
We have a catalog item that allows a customer portal user to enter data and subsequentially create a Story (rm_story).How do we make Stories visible on the Customer Portal? Is there code to add to the 'My Tickets' widget to display stories and add co...
Hi all!In my ITOM License usage dashboard, I found that only the UsageAnalytics Counts for Tables have a value (83). The rest are 0.I clicked on the chart at the target date, expecting to see 83 records that will match the value shown for UsageAnalyt...
Hi All, Our service now Application insight getting error Can anyone why we are getting this error?
Hi All, As per users request, we are adding a OOB table under "My Request" page in Service Portal. So, I have created a record under "My Request Filter" with secondary fields but I was not able to find the field showing up on Portal. Where Number dis...
How to remove Filter By:.....(To Do's filter)configuration under M Tasks and My Issue is this filter ption is not showing in dev and it is visible in Prod, I am want hide this configuration.Please can anyone help me on this? Thank you.
Hi everyone, ServiceNow performs changes on our production instances like AHA transfers and any change related to a COMM record via Change Requests on /now .We are also making change requests internally to manage our instance and plan maintenance. Wh...
Hi All, I've been looking around and could not find a clear answer on how to add a Service Portal Announcment in NOW Mobile. I am new to Now Mobile and still learning where everything is configured. Is there an OOB way to add an Announcement like th...
All -Recently found out that an application i literally use every day (Application Insights) for performance monitoring will be deprecated in Xanadu. Also, the performance dashboards will be removed as well. I asked our SC about this, and his answe...
Can you tell me what each of the three types: Activity Notification/HR Task Reminder/Journey Message do in the Email Content? (sn_hr_core_email_content)What is the difference in each of them and what scenario should they be used?
https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/product/configuration-management/concept/c_CIReclassification.htmlThis document says "CI reclassification is possible only between two classes that have identical identifica...
Trying to run a script that grabs 2 Bookmark Groups and 9 Bookmarks to add to each user that is active. I am able to get the bookmarks and bookmark groups created, but am unable to assign the newly created bookmarks to the bookmark groups. var grBook...
Could you please help me to make a variable mandatory in the sc_task form based on sc_task state and another varaiblePlease help....
So, customer users use the ServiceNow instance with their local time zone to display date/time fields. But there is a requirement that some selected Date/Time fields should always be shown in UTC, no matter what the user time zone is and will be used...