user not able edit caller filed
Hello, My user is not able to change caller field.After creating ticket caller filed is not able to edit for the user.
Forum Posts
Integration of Virtual Agent with Microsoft Teams (Multilingual Support)
Hello Community,I’m currently tasked with integrating the ServiceNow Virtual Agent with Microsoft Teams. The integration must support multilingual capabilities, and I’d like some guidance on the best approach.Here’s what I know so far:There seem to...
How to assign assignment group as per location
I am working on catlog item, my requirement is when line manager approve a request then it should be assign to that particular team as per the location. In UI there is location field if requestor will select any location .so according to that locatio...
Resolved! Filter on a view is not working
The view (see screenshots) is simple, one table, with a filter on active=falseRunning the view includes records with status active=true in spite of the filter.What is going on? Thank you for your help.
Resolved! Entrust Certificates will no longer be trusted by Google Chrome after October 31, 2024
Google has made an announcement that they will stop supporting the Entrust CA in a few months: https://security.googleblog.com/2024/06/sustaining-digital-certificate-security.html Our certificate guy was poking around at some things today and noticed...
What is the use of DEFAULT domain in a Domain separated instance?
What is the use of DEFAULT domain in a Domain separated instance?Doc says "The default domain is the domain to which the system automatically assigns task and user records that are not already assigned to a domain." To test this, I ran below in scrip...
Resolved! Knowledge Article version
If i am making a cosmetic changes in article then its creating new version of it which i dont want to do. is it possible that for cosmetic changes system should not create new version.
Resolved! Whenever I add a component it is invisible
Why is it that whenever I add a component on the UI builder it appears invisible? As you can see in the photo I have a heading and I also added an input but everytime I add one it doesn't show. Any help?
Resolved! Article not asking reason for marking not helful
Article is marked as not helpful, but system is not asking to provide reason.
How to set only the future dates to variable
Hi, I have a field called "Expected order delivery date" , it means this date field should be made to select only today's and future days, its should be restricted to select the Past dates. How can i change this only for one catalog item variable to ...
How to get break-up of license count for 2024 and 2025 in ServiceNow?
How to get break-up of license count for 2024 and 2025 in ServiceNow?
Key contacts page in Vendor Workspace
Within the vendor management workspace I am trying to create a key contacts tab which has been done as shown in the photo and within that for each vendor it shows the key contacts for each. I am new to the UI builder so I am not sure how to do this a...
How to auto populate Assign to field based on assignment group
I have a requirement to auto populate the Assign to field based on Assignment group on HR Case form.Assignment group i can change based on clients requirements but the problem is Assign to field.How to do so?
workflow Approval by Line Manager- assign to eXXsight team as per location
Hello, I m working on a catlog item. I need to create workflow client requirement is like Workflow:1-6 Approval by Line Manager- assign to eXXsight team as per locationfor 1-6 field it should be approve by line manager and assign to that particular t...
Resolved! How to trigger an approval from record producer variable
I've developed an HR Service along with a record producer. My client's requirement is to initiate an approval process once a case is submitted for the HR Service. The approval should be directed to the user specified in the reference field on the rec...
