We have enabled AI Search on the /sp portal and Virtual Agent.But it seems that along with KBAs and Catalog Items, the Virtual agent will also show People (from sys_user) in its suggestions. For example if I start a new interaction with the Virtual A...
Struggling to find a document that gives you the best practices for Keyword/Meta to get the best out of the Knowledge base. Are their different syntax you can use the keyword/Meta box. Should you repeat words or do repeated words hurt your search res...
Dear all, This was asked 5 years ago, unanswered. Asking it again to a much wider audience now, hopefully. Can someone suggest that script include for DOES NOT START WITH and how to call that from a advanced filter? Please don't refer me to threads, ...
Hello,When implementing new features that are (a bit) related to a scoped application, but would not actually touch objects of that application, I am wondering what would be the best practice.For instance let's say we have the HAM plugin and we want ...
Hello Community! We have the MSFT chat feature enabled and for most users it works fine in our production instance. For one specific user, however, there is this "OperationFailed" error. The user is definitely licensed for and can use Teams, and he h...
Hi there, I want to translate an app into another language. It worked out with most fields by just switching the language and changing the label. However, I wasn't able to translate the Tabs and the text in the String field. When I changed the latter...
Hi . Does anyone know how to delete an KB article template ? I am at home working in dev but at work ( in test ) I began creating article templates for my employer and somehow I managed to create a situation where , when I click on create new articl...
Hi,I'm having troubles getting a mutual auth SOAP message up and running. I have succeeded in using the same certificate locally with SoapUI but it won't work in ServiceNow. I have done the following:Uploaded PEM certificateUploaded JKS keystoreCreat...
I have a lookup select box field called 'Floor' and select box is referencing to choice table.In reference qualifier I have written as:javascript: 'element='+current.variables.location_of_the_meeting; But this is not returning anything. Where...
Hi, how do I remove prices on the service catalog so that they don't show when buying
Hi All, We are trying to get an understanding of how "Products" are defined in ServiceNow, the purpose and usage. We have found very little documentation. Before setting Products up in ServiceNow, we would like to understand it better. Before buildin...
Why OOB walk-up notifications are not working for interaction created from walk-up appointment?
Hi everyone,On the Change Request form, we needed to hide the "New" button on the Change Task related list whenever the state is changes to "Scheduled".
I understand that ServiceNow has a side door function/feature that can bypass SSO. Does anyone know how we can activate the side_door.do feature with a local account? The user/tester will have the ability to login through entering the “TestUser” user...
We are creating Bar charts by choosing "Opened On" and selecting QTR from a particular category. The Data label always shows in the Middle of the Bar and it is not viewable for the Organization. How can we move the Data label to the Top of the Bar g...
