How to Remove Popular Items on the Service Portal or Redirect to a different Category on the Service
tell me the servicenow how work in real life some tips
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How to Remove Popular Items on the Service Portal or Redirect to a different Category on the Service
sounds like you're working with servicenow service portal.This is a super common tweak here are the two clean ways to handle populer items either remove them or redirect them elsewhere.
availabilty of ai search on pdi instance
my question does pdi provide the acess for the ai search and if so how?
Using Multiple Service Portals
For all using HELSINKI and the Service Portal-As most know, a Service Portal references ONE Catalog and ONE Knowledge Base. I've tried to setup a single Service Portal to reference all Catalogs but it was far too difficult and out of my area of exper...
CreateApprovalRecords: Approval record was not created correctly for user
I'm getting this error when trying to diagnose a missing approval issue: Does anyone know what this error means and how this could have happened?
Resolved! Importing Knowledge Articles with Images
Hi everyone,I've seen quite a few threads around this topic but was wondering if anyone actually found success with importing Knowledge Articles with images into ServiceNow, particularly with Microsoft Word and PDF documents. We tried the inbound e...
Can we import PDF as Knowledge Article ?
Hi, Is it possible to import PDF's with images as knowledge article's body ? Regards, Ayush Saxena
Resolved! In-line .PDF display in Knowledge
Still waiting on some way to natively display .PDF files within a knowledge article. I know there used to be an app on Share that would handle this, but I'm not finding it anymore (and I think it got deprecated). Currently, I'm having my user base ...
javascript void(0)
please guide me step by step as I shown in the screen buttom left I am seeing javascript void(0) just to let you know javascript is enable in my chrome and in compter setting.
Resolved! Where do we set the glide.cache.disabled.criteria_cache property to equal True
We are currently setting up a User Criteria based on a field attached to the user profile for Country. This is all working in the first instance but if you change the country against the user, the Service Catalog doesn't update until you clear the ca...
Resolved! How to Create Notifications in ServiceNow: A Beginner-Friendly Guide
Introduction Ever felt like you’re missing updates in ServiceNow? Notifications are here to save the day! They’re the little nudges that keep everyone informed about what’s happening, whether it’s an incident update, a task assignment, or a major cha...
Resolved! How to Create a Service Catalog in ServiceNow Using Catalog Builder: A Beginner’s Guide
For organizations using ServiceNow, a well-organized Service Catalog is crucial. It provides a central hub for users to access, request, and manage services efficiently. Catalog Builder is ServiceNow’s user-friendly tool designed to help create and m...
How do I use SNOW CSS includes to create a consistent style between KBA templates?
We have templates that you can apply to new Knowledge Base Articles and those are stored as HTML code with various styles. I'm trying to convert the styles to an external stylesheet so we can modify all the templates via the one stylesheet (instead o...
Cisco FMC Integrations Servicenow
/Has anyone done a integration with Cisco Firepower Management Console with ServiceNow? Request to automate the adding of ACLs etc with approvals of course from network engineers.