I have a collection of external users that use the instance in a consuming capacity. They go to the catalog and report issues. These users are not part of the company's normal directory or IDM capability. Now that Okta is being leveraged for au...
Let me try to explain. I am using an Orchestrator Query activity which takes a table name, encoded query and a Record Limit. The table I want to query has configuration items that are linked to the Affected CI's in a Change Record (or Change Task) bu...
I am using AI Control Tower in a Project Demo Instance.From Home > Value tab > Creator Skill (sub‑tab), I would like to understand how the data shown in the Creators tab is calculated. Specifically, I am trying to determine:What logic, formulas, or r...
When attempting to see the requested for user location in the list of SCTASK's, that is referenced from the REQ, why is it only displaying one specific location and not all the locations, eventhough the location is listed in the REQ? Need help!
I want to get the direct URL for a problem record, not the reference link to the field So instead of:`https://<instance>.service-now.com/api/now/table/problem/sys_id` I want something like:`https://<instance>.service-now.com/problem/sys_id` Or is the...
Hello Everyone, I am in my final week for the ServiceNow Rise-up. I need some ideas of what to build. Thanks.
In my company we have departments with multiple divisions in each department. Many departments have the same division name, for example Administration is a division in all the departments.I created a new division table with a reference field to Dep...
Can you hide label ''Everyone can see this comment” under the comment in CSM Workspace Approval record?
Can you hide “Everyone can see this comment” in CSM Workspace Approval Form?
Hi, We face a challenge with instance upgrades (full and patch) and our CyberArk (CP) integrations. The CyberArk Hash value for mid.jar changes with each version. We have semi-automated the generation of the Hash value as follows:Download the new ve...
I have the request to allow users to bulk "accept" incidents from the list view in SOW. I was looking to make it a select option like how the "Assign to me" button is in the drop-down, but I cannot find where I can add it to this list.
I wanted to ask if anyone has seen this change in their Subscription. In the past awa_admin was never part of CSM but all of a sudden this has changed and ServiceNow has started charging this as part of the CSM subscription.
I am raising an SR that has an "Upload Your Document" attachment variable. Once I attach the document and submit the request, the document should be added to the Uploaded Document field in my custom table. I tried using Copy Attachment in Flow Design...
Hi experts,I have a question for subscription management.We have a subscription for ITSM pro with 355 purchased subscriptions. I see that one of the associated roles of the ITSM pro is "itil".28 users have currently this role.However, when I review ...
I want to send an integer in JSON but payload builder turns it into a string. In the action input it is specified as an integer.
