I do have some doubts regarding integration and need to know what type ai search plugin looking , how to enable those plugin into my PDI . So my intention is to integrate my agent with ai search for better retrieval of knowledge base . So I heard ai...
How to update/remove Virtual Agent Chat Bot's three dots "more menu? See attachment. Thanks.
1.If logged-in user does NOT have Travel Approver role, make Approval Remark field read-only. 2. Users with approver role should be able to edit it
Hi all, I need to create a condition in my flow that takes a date/time variable entered on a catalog item and waits 7 days from the date entered before moving on.Example - wait for 7 days or 168 hours from variable date/time enter on catalog item.An...
In the incident table we have option for directly sending mail to user. Our requirement is to make the default size of Body font from 8pt to 12pt. We tried to change it from email client templates. but on saving it is coming back to original 8pt. Can...
Hi Everyone, I Have configured Security Center metrics with thresholds and set up PA Threshold Notification to send alerts to me. Currently, I am receiving the notification automatically every day at 5 PM as expected. However, for testing purposes, I...
has anyone experienced this error when activating a Flow in the Flow designer? I can change and save my flow. I can test the flow, but I can't activate my flow.I'm on the Washington DC version patch4-hotfix1
Hi,I am facing an issue while I am uploading a file on a virtual agent it shows me this error "We couldn't process your file at this time. Please try uploading again."and again ask me to upload a fileIf anyone knows please help!
Dear all, we have enabled document viewer and the document is viewable in browser which is working fine like below. our client has asked to disable the download icon (highlighted in yellow) once the document is opened in browser.we are displaying thi...
Dear all, we have enabled document viewer and the document is viewable in browser which is working fine like below. our client has asked to disable the download icon (highlighted in yellow) once the document is opened in browser. we are displaying th...
A catalog item is not showing on the portal search, in the service catalog view or on the topic page it's been added to . But we can able to see the catalog item in 'maintain items' and directly via link.I found theseactive - truecatalogs & categorie...
I am testing a Transform map that i am unable to get working the way i want. I am working with a Subset of the real data - 100 records. I have verified that my mappings are correct, i even added an additional field mapping to populate the updated f...
Hi Experts, I recently added Highlighted Values for VIP users in my SOW Workspace for both sc_task and incident records. The highlighting works correctly when viewing each list individually.However, I would like the same highlighting behavior to appe...
Hello, our Widget KB News (OOTB) displayed our news twice, one in english and one in german.All other widgets only show the news in the selected language. Any ideas ? Thanks
Hello friends, I am developing one .NET/Python utility which is configured with SSO using Microsoft Entra ID. That utility is used to interact with ServiceNow. With ServiceNow, we don't want to have additional service account or Basic auth mechanism ...