Issue: We are facing an issue with setting the source(contact_type) field when we create hr case from agent workspace. The HRSD security is customized. OOB method is not followed for the security. The agent will have access to create case for all t...
Hi All, We have configured by direction integration between ServiceNow (PTask) & Jira (Issue) using Jira Spoke. From ServiceNow, when it is creating a new Ptask or updating it, it is reflected in the Jira Issue board. But the Update from the Jira is...
We want to create multiple CIs. Under business applications in ServiceNow. The catalog form that we have to request the CI creation is complex and once can raise one request per CI only. What would be the best way to get bulk CIs get created in Servi...
Which Assignment groups are marked as 'L1 capable' field after a case & incident is resolved/closed
I have written this UI Action:function onClick() { var gm = new GlideModal('glide_confirm_basic'); var validation_message = "Aquesta acció farà que la factura deixi de ser vàlida i se substitueixi per una de nova que quedarà adjuntada en el camp...
I want to search if any flow variable in the Flow has script values without manually opening that 'set flow variable' steps, may be using script will be good. How to achieve this? what should be the script?In short, I want to identify if there is any...
I’m a business analyst and newer to integrations. I am hoping to get some help with a SharePoint integration my team is working on. There is a list that is maintained in SharePoint and there is a custom list of the same information maintained in Serv...
I just about have a complete ATF test created for a custom change request process and I was hoping that there is a was to condition the running of a test step? When a conflict is detected, I want to run the step to complete the text box of a conflic...
Hi all,About a month ago, i created multiple data sources that import data into ServiceNow using CSV files. They were working perfectly then, but yesterday, as i was trying to manually trigger the import sets using "Load All Records" or "Test Load 20...
Hello Community, some time when i open change request in form view I am getting error messages on form however these are not reproducible. Error Messages : Rule entry under cmdb_cl_power_eq identifier using non-existent table is ignored during identi...
We've set up email to ticket between ServiceNow and a service providers ITSM tool using inbound actions. We've also had to set up specific notifications to trigger once comments are added and had to set up another inbound action for their replies. Pr...
What are the implications -- IF ANY -- of extending a table that is part of a scoped application?Does it matter if the "newly created table" is in Global or part of a new scoped application?Are there "upstream / downstream" consequences for the "newl...
Greetings - I'm trying to figure out where something is being stored, and it's driving me a little crazy.I know the user preferences track the LAST dashboard a user has seen in the 'com.snc.pa.ui.preferences_dashboards' property, but somewhere, it mu...
Hello Guys i want to Hide My tasks on the employee center for the end users. Can anyone know ho to access the vissibility for the end users please! Thank you All
Hi Team,How to configure additional fields in HR workspace case creation? Few fields like opened for description are getting disappeared and not sure why its happening.
