Hello Community,I have a query regarding email-based approvals in ServiceNow.If an approver responds to an approval request via email (Approve/Reject), do they require a ServiceNow license if they don’t have any assigned role in the system?Also, is i...
We are currently reviewing our existing workflows that are sitting within the legacy workflow engine to determine which of our workflows can be migrated to Flow Designer. My question is can a Flow Designer flow cater to being used by multiple catalog...
It seems to me every time I check, that the Knowledge Most Viewed Articles Widget is an ALL TIME view count. This is not optimal, and I wonder if it can be changed. If yes, How? Example Scenario: In January 2012, there was a Virus issue, so there wa...
Hi All, Please assist, my flow designer variables returns empty values. It's first time I am having this, I have not had this problem before. Please assist, see image below. Thank you
Do we have an option to change the visualization of the weekly time series chart for indicators to show the first day of the week (like in reporting) rather than the W35-2005?
I'm working with ServiceNow HRSD and need to create an advanced trigger condition for an activity set that should trigger when either of two prerequisite activity sets has completed, rather than requiring both to be finished.Current SetupModule: Serv...
I want to change the Agent's status to available automatically in inbox of agent workspace instead of manually changing it. By default it's offline.
Hi Everyone, When we are doing discovery it is taking so much time to validate one ip it is taking 43 minutes approx. not sure why. And also other than that no other schedule is running. Any inputs? Thanks and regards Sai venkatesh
Hi everyone,I’m currently working on a Parental Leave of Absence journey on the sn_hr_core_case_total_rewards table.In the lifecycle event, one of the activity sets triggers another HR Service, which also creates a record on the Total Rewards table....
Hi,I’m trying to configure the journey so that Owner is set to the subject user’s Manager, but it keeps defaulting to Opened by (me, the System Administrator).As you can see, I am dotwalking to the subject person's manager for the owner's field.The j...
Hi, my client does not want to give ServiceNow write privileges to the OneDrive Spoke to enable Policy Authoring in SharePoint. They are hoping they can set it up with only read-level permissions. The integration has the option to "Create a record" o...
Hi, I have one requirement where I have to add the serial number as well on the click of preview icon. This variable is created in the catalog item, and it is editable in the RITM. Thanks
Hi all,a change manager in my company is seeing odd behavior in Production. When he pull of the list of All changes, he's got the "Tags" column added to his personal view so he can add tags from the list view. However when he does it this way, al...
I have setup the sharepoint online integration connection with grant type as client credential, when I click on the "Get oAuth token" then the client system has given a access token alone with 1hr of validity. But i'm wondering from then how it is ge...
I have a requirement on adding new Approval requests in between phases of Project in Project table.I want to add new approvals for groups on Project table "pm_project" between Initaiting and Planning phase.
