Hi,I've a requirement as per below screenshot -The 'New' button should be hidden in KB Article tab when SME Group is empty.Users should only be able to submit Knowledge Articles if there is an associated SME Group exist. I see that above 'New" button...
I need to automate some Distribution List tasks via ServiceNow however given the minimal work, the cost for the IntegrationHub module will not be approved internally.I have PowerShell scripts that can do all I need and flow designer plan in place how...
Explain in detailed explanation Escalation process in servicenow
I created a scheduled job that runs daily at 7 AM. I do not need to consider the exact time the record was opened, only the date it was created. The goal is to check if the record's sys_created_on date matches today's date, then trigger an event if t...
I am trying to find out if a specific table (sn_customerservice_contact_relationship) has a unique index defined.
I'm working on an inbound integration where the external system posts a REST message to a SN Scripted REST API with the username and password in the body of the message (instead of the header). Is there any way to get this to authenticate ? I tried...
I have written this UI Action:function onClick() { var gm = new GlideModal('glide_confirm_basic'); var validation_message = "Aquesta acció farà que la factura deixi de ser và lida i se substitueixi per una de nova que quedarà adjuntada en el camp...
Hello Community, I'm running a report against the kb_use table to simply get a count of articles used and the short description of the article. ( I have Knowledge_admin role ) However the short description is not being displayed: Any ideas as to wha...
Client is placing file on SFTP server everyday with filename appending with date and time. Ex: name-2023-03-14-15-03-52.csv. I tried the filename using wild card character like "name-2023-03-14*.csv" but its not working. Is there a way to get the fil...
Hello , Im looking for ServiceNow demo instance for just for practice for ITSM. is there anything available
Hello everyone,we have a requirement to change the order of output we are getting as carousal in virtual agent. we want to show now assist summary card (of knowledge article), then catalog and other cards. We want below given card to appear first, th...
We connect remotely via AVD. Security Team uses a tool/utility that detects the activities on our laptops or PCs. When it detects that there is no valid activity going on or your PC is like in idle mode, your PC is automatically logged out. This S...
Currently AI search is giving only 3 results. I want to return more results as it is possible all 3 results are not relevant. I would like to have relevant search results first over a period of time. Is there any way to do this?
Hello, We are working on a "tagging exercise" for routers and switches. Service Now is able to discover the actual device (router in this case) and it is able to discover the Interfaces on the router as well. My understanding is that there are tables...
