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Resolved! Unable to connect to Agent Chat

Hi all,  After configuring AWA and Chat Setup - I am unable to reach any agent via Agent Chat    I'm getting error: "There are no agents available at the moment. Please try again later." which is incorrect because while checking AWA Agent Presence I ...

Resolved! How to add an existing custom table to an update set?

I want to add an existing custom table to update set. However when I go to the table view and click "add to current update set" or "force to update set", it won't add one record in the update set, there's no columns or other table related info are ca...

Lisa71 by Tera Contributor
  • 3546 Views
  • 6 replies
  • 1 helpfuls

Roles, Customer Service Management

Hi,In CSM portal, when we impersonate user with role sn_customerservice.customer, there are no records visible in All cases, Action needed, My cases, My case tasks, My requests. And when it comes with a user with role sn_customerservice.customer.admi...

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Nandhinisri by Tera Contributor
  • 808 Views
  • 4 replies
  • 0 helpfuls

Resolved! OnCellEdit client scripts in Workspace

Hi everyone, Do onCellEdit client scripts work on lists in Workspace at all? I've tried onLoad, onChange and onSubmit and they work, but I can't get onCellEdit scripts to work in Workspace. I want to bring up a confirmation dialog box on a cell edit ...

Resolved! has been blocked by CORS policy: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource.

I created a test scripted rest API and trying to call that from the javascript. However, I am getting the following error message. However, I don't get any error when I call that URL from POSTMan.  ScriptedRESTaspx.aspx:1 Access to XMLHttpRequest at ...

Wirasat by Tera Guru
  • 13875 Views
  • 7 replies
  • 1 helpfuls

Delete first n rows of excel attachment

Hi,   I am trying to import an excel file with header starting from row 10. The problem I am facing is there are merged cells in first 9 rows that are causing parsing issue as shown in the image below. My question is, is there a script I can use in ...

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parth2 by Tera Contributor
  • 785 Views
  • 3 replies
  • 0 helpfuls

button on workspace

Hello, I created a UI action  button called create feedback in the workspace, the only problem is that it doesn't work, there is the button, now the code has to operate on a table that I created from scratch and it is called u_support feedback. I wou...

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