Currently the Resolved time is only captured on the Incident and Request Table. Is it possible to calculate the "handle time" or duration of a ticket from the "offered on" field in AWA to resolution? Can you create a Resolved Time field that pulls fr...
Hi, can someone provide solution on how to attach multiple files for each attachment type variable in record producer form for the service portal. Regards, Kalyani.
Hi,I've a catalog Item, where there is field called Caller which is a reference field to User table which is auto populate. I've created another text field besides that which should automatically reflect corresponding Department of the caller field. ...
Hi Team, Oct 3rd, we have upgraded to Paris Version. We are receiving issues related to Emails cannot be opened in Incident tickets or RITMs. Users are receiving an error as "Insufficient rights to read the email body" when they were trying to click...
Hi, all.What is the maximum number of project tasks that a project can have?Please also tell the maximum number of child project tasks that a project task can have.I am not aware of any particular limit on the number, but I am asking for confirmation...
Working on an email integration to Incident .Whenever an email comes to servicenow,it is converted into an event using flow .after event is created an event rule creates an alert ,and using the alert management rule an incident is created.The issue i...
Hi All, I have a custom table(Employee)..in the employee form, I have a related list called "software support groups " where I want to show records that are having the category as "software" only. So I have added filter condition as below on the "s...
Hi, all.I have a question regarding the password policy.I would like to use a different password policy than the default, which is another password policy that is in place for instance.I was able to create a new password policy, but how do I configur...
Hi All, I have created a custom field reference to customer_account in the Requested Item table and added the read role.But still i am getting ErrorPart of the query on sc_req_item has been ignored because of read security rules on sc_req_item.u_acco...
Hi all.I would like to hide the language preference displayed on the welcome page.Where can I set them?
Hi Team, I am facing issue in flow deisgner as "Invalid values passed to the API, details: Flow sys id is required to create a new action". Can anyone help me to get this resolved or to find rootcause of same. Any help is much appreciated! Thanks...
Hello All, I have a requirement in Security Incident that goes along the lines of the following. Add a CVE to a Security Incident TicketThat CVE will add all vulnerabilities related to it to the Security Incident. I have accomplished that part ...
Hi All, I have requirement to create an outlook embed survey in numeric scale. Please refer the image. Can anyone help me to create it. I have tried by enabling the outlook actionable plugin and created one survey question. But it is not looking lik...
Hello everyone,Im little bit struggling with this, dark mode doestn work correctly in KB home page, everywhere else it works as expected but just on home page it looks like this: as you can see search bar or profile information are in the dark mode b...
Hi Community, We have a requirement related to Time Sheet Portal, projects which are populating in 'Select Time Sheet Range' their Project Task should be in Open state.Is it possible to do that if it is how can we achieve this please suggest. Regard...
