I have two instances that I'm trying to setup with Service Bridge. I have followed the documentation on https://docs.servicenow.com/bundle/washingtondc-service-bridge/page/product/tmt-service-bridge-2/task/service-bridge-v2-register.html I complete ...
I have custom table u_projects which is extended from task table. I need to display "Number" field on the u_projects table as "Project ID" using dictionary override as it should not affect anything on the task table.
How can I connect the dots between a record producer used to capture knowledge article updates and have those updates automatically update the associated knowledge article?
Hi Experts,I have a requirement on virtual agent-I want to add a new prompt for the user when no agent accepts the chat or when the chat times out. The user should receive the following message: “Raise an IT ticket?” ...
Hello Community, Do you have an option/setting applied that relates to: Minimum password ageMaximum password ageLockout thresholdLockout durationThanksAshok B
Hello,We currently have an active encryption subscription. I would like to configure on catalog item so that specific variables are encrypted for all users, except members of the assignment group. Scenario: When a Request Item (RITM) is assigned to t...
I have a story that I have multiple update sets for, 7 to be exact. When it comes time to retrieve and commit these to PROD, I'd prefer to not have to commit these individually, although I can. I have read many articles where batching the update se...
I am trying to create a catalog item which creates a task where the user is assigned to the ad group requested automatically. How can I achieve that automation? I created the following action:(function execute(inputs, outputs) { try { // ...
I want to add 'Add to cart' functionality on the 'CSP' portal for the order management just similar like catalog items on the service portal. Currently i am not able to find any option or field to enable add to cart for the csp portal.I have also che...
I can trigger the Flow successfully (Attached screenshot)when any of the three fields change — the challenge is inside the Flow action:How do I check whether Work Notes changed vs Additional Comments vs Resolution Notes?What is the best pattern to up...
I need to copy attachment from RITM to sc_task.
The Incident trend Analyzer is throwing the output error as: I couldn't analyze as I didn't have the required resources.After retrain and adding incidents this is showing no error. the Trend Cluster model inside it is working "True" for version 3 w...
Hello, I have users with the timecard_user role. When they are in the TCP and try to open the form view, it doesn't open; it just dims the screen.However, users with the admin role can open the form view modal correctly. Do they need an additional ro...
Hi ExpertsI’m working on a ServiceNow integration project and need some guidance.I have a catalog item in ServiceNow that creates a user. The requirement is that when the catalog item is submitted, the data should automatically be sent to a SQL Serve...