I'm working on an inbound integration where the external system posts a REST message to a SN Scripted REST API with the username and password in the body of the message (instead of the header). Is there any way to get this to authenticate ? I tried...
Hello Community, I'm running a report against the kb_use table to simply get a count of articles used and the short description of the article. ( I have Knowledge_admin role ) However the short description is not being displayed: Any ideas as to wha...
Client is placing file on SFTP server everyday with filename appending with date and time. Ex: name-2023-03-14-15-03-52.csv. I tried the filename using wild card character like "name-2023-03-14*.csv" but its not working. Is there a way to get the fil...
Hello , Im looking for ServiceNow demo instance for just for practice for ITSM. is there anything available
Hello everyone,we have a requirement to change the order of output we are getting as carousal in virtual agent. we want to show now assist summary card (of knowledge article), then catalog and other cards. We want below given card to appear first, th...
We connect remotely via AVD. Security Team uses a tool/utility that detects the activities on our laptops or PCs. When it detects that there is no valid activity going on or your PC is like in idle mode, your PC is automatically logged out. This S...
Currently AI search is giving only 3 results. I want to return more results as it is possible all 3 results are not relevant. I would like to have relevant search results first over a period of time. Is there any way to do this?
Hello, We are working on a "tagging exercise" for routers and switches. Service Now is able to discover the actual device (router in this case) and it is able to discover the Interfaces on the router as well. My understanding is that there are tables...
Hello All,We have activated EMR Help Plugin for accessing ServiceNow within Epic and without Leaving Epic. A portal got installed (emr_assist) with this plugin. We have associated the AI search to this portal. When we are launching this portal within...
Hi there, I have a requirement to utilise the UI view of Playbook, to see the stages and activities. It works fine if I define the activities within the playbook itself. However, my requirement is to use a single playbook for about 50 different type...
How to hide the "create a report" button in below page? I can't find it in "UI action" table, is it a widget or something else? I want to hide this button for some users and also pop up a message window. Thanks.
Hi,I have a catalog item form that has this "Add" button that when clicked brings up a modal dialog/window with some fields or dropdown listboxes for DB Server Name, DB Name, etc. How do you do the Steps in ATF Tool? (something new to me)Please give...
Hi everyone, I have one table which is extended from cmdb_ci. This table has 54 fields. Now, When I impersonate to a user A who can wrtie 50 fields. This user wants to create a template, unfortuately, he can not do this. The fields in the template d...
I'm attempting to use the VA API via Postman to call a VA topic. It appears that the topic I am attempting to call is not being taken into consideration. Since I need to route chats to different queues based on user selection, I assumed that calling ...
How can I quickly publish articles in the KB?When I create new articles, I click on the "New" buttton and enter in all the info. Then click on Submit. Then I navigate to my unpublished article, click on it and then click on Publish. Is there an easie...
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