Instance health check
How do you do an instance health check
Forum Posts
OAM notification is showing blank in the preview notification
Hello,My client has the set-up for the OAM outlook survey notification affiliated to the completed notification. But, once it the notification is sent-out the preview email is blank in servicenow., but in the outlook is still receiving the email with...
Resolved! AI Agent Studio - “getAgentsDetailsSecure” Error When Loading Use Case List
Hi all,I'm setting up a ServiceNow demo instance (Zurich Patch 1) for some prototyping with AI Agent Studio, and I'm encountering an error when trying to load the list of AI use cases.Here’s what I see: Error: List controller data broker transform er...
Impact of Changing Reference Table for 'Application' in OOB Certificate Management
Hello Community,We are leveraging the Out-of-the-Box (OOB) Certificate Inventory and Management application and have a configuration question regarding the CMDB references used in the request process.The OOB Catalog Item, 'Request New Certificate (Au...
How to update User field in a scheduled report
Greetings experts, I have an issue here, I want to update the from field (for future emails) on the sent/outbox (sys_email) produced by a scheduled report,. I am puzzled because this field is not on the scheduled report, I am not sure how it is fille...
Resolved! How to create Approval on custom table using Flow Designer
Hi Team, I have a requirement wherein I have to create approval for a record created on custom table . This custom table does not extend task table. Can you tell how to achieve this using Flow Designer?
Resolved! Return / share a map-like object from a custom action
I have a custom action that creates a map-like object (as in {'a': 'Alpha', 'b': 'Bravo', 'c': 'Charlie', ...}) with a variable number of elements, which I would like to store in a flow variable and share to subsequent steps. When I try to return the...
Typeahead suggestion update shown fields
Hello ServiceNow community, I need to update on my ESC the result of suggestions on typeahead search bar. Currently if I search something related to Knowledge base, I'm able to see just TEXTKnowledge *Number of knowledge*What I need to do is, instea...
How to show the last 90 days of incidents in the Recent Incidents link (User Widget)? Question:
The requirement is to display incidents from the last 90 days in the Recent Incidents link within the Record Information contextual side panel of the User widget.Currently, the OOTB (Out of the Box) configuration shows incidents from the last 7 days....
OOTB list_edit operation in ACL became sys_id
Hi Everyone, we have this issue regarding the list_edit operation in ACL became sys_id.In this ootb ACL (7742764c535713003066664906dc340d) in HR Case (sn_hr_core_case) table, when I open it in my PDI, it looks like this:When I open it using the compa...
Response and Resolution SLA percentage report per month
Hi All,We have a requirement to create a graphical representation(bar graph) of the response and resolution SLA's. Please let us know if someone has done this before with the steps to replicate the same. Any help is much appreciated. We are seeking f...
Resolved! Search Source Facet Buckets (Tabs) on Faceted Search Widget missing
I can't figure out why this is happening. But the issue is this, when using AI Search on a portal, for example Employee Center we can add Search Sources which is supposed to generate Tabs on the search result page. But alas, no tabs are created. Edit...
Flow designer not executing properly and not showing in the executions
Actually we are created one custom table . For the "flow designer" flow trigger conditions we had specified for (create or update) on the custom table. Please suggest some where i can verify the logs why this is flow is not able to execute.
Resolved! Use of Decision Table
Hello , Can You give me brief about Decision Table. It will help me.
