I can think of a couple of workarounds for the following issue, but wanted to know if I'm missing the "right way" to do things... I am building a flow that needs to generate a number of Requested Items based on a condition. Because the condition wil...
When creating an announcement for the employee service center (ESC), the banner announcement doesn't show for anyone who already has the ESC open....even when navigating between different catalog items and menu items/ favorites etc. The announcement ...
We are looking to switch over to AI Search but first we have some questions. 1. Are we able to enable AI Search but continue to use Zing while we test the AI Search configurations? 2. Is AI Search an additional widget and not a full on replacement o...
Hi, i'm facing this weird issue with my pre-prod mid-server i'm struggling to identify what is going on tbh. My record producers are working fine, but as you can see mid-server dashboard look like the mid-server is not validated (and i think it's imp...
Background: In one of our preprod ServiceNow instances I have installed the Zoom 3.0.0 spoke the Notify Zoom Connector 1.3.0. according to our Zoom admin since we use SSO you can only have your email address in Zoom on the preprod side or the prod si...
Hello everyone,I would like to know if there is a way to remove the additional comments and work notes from the case form only. At he moment they show in the case form and the activity panel, however if I go to the form design, I can only see it once...
I need to create an array using values from a custom table in script step and use its values as outputs for further flow. But I am not sure how to do so... I have tried to create an array but seems like it's not the right way. Can someone help me wit...
Significant performance issues have been experienced by users in the last few weeks but I can't reproduce it in the dev instance. Prod is currently running Rome patch 4 hotfix 1b and dev is on Rome patch 7 (Prod is being patched this Saturday) and we...
Hello All!I have a requirement that has to be met where a RITM state has to be updated once ONE of the catalog task states moves from Open to Work in Progress. How can this be accomplished? Currently, when I put one of the Catalog Tasks in a Work in ...
Hi Team, we had stories module which we had using as per the ITIL standard. we need to implement the approvals ,once the story approved it need to move to next stage ,other wise it need to get cancelled. plesae suggest is there any additional steps ...
I have created a custom theme in the new San Deigo UI with custom styles (color and header logo) as described in the product documentation, however, these styles do not get applied. Is there a specific process you have to follow to override the defau...
Hello Community, I am having an issue to import an Excel file using the attachment variable on the serviceportal. Using Admin access I have no trouble to read the Excel data and fill a multirow variable set. But when I try it using a user with snc_in...
Hi, II have a requirement to show only user own comment for a knowledge article on service portal. I tried to clone the widget "kb article comments" and created cloned "kb article hide comments" widget. Updated the getfeedback function as below to sh...
So I have been trying to do this for some time now without success, can someone please help me. I have created a custom application and table called "Approval Settings" which has many columns but the one I am focused on is the one called "Group". Thi...
Hi everyone, When I use a client script, in a onChange client script, newValue has the last value in the field but oldValue is the current value saved in that field on this record. For example: First change: Field A, from '1' to '2' --> oldValue = 1,...