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ISCP Documentation

Can someone provide the PDFs that are supposed to be accessed via the links below?    SCP documentation includes the roles and responsibilities for those who invoke and execute the plans. For more details: Please refer to the (10914) Information Syst...

Joe S_ by Kilo Explorer
  • 1927 Views
  • 3 replies
  • 1 helpfuls

Query Business Rule on kb_knowledge

We're working on adding a query business rule to kb_knowledge to get rid of the 'rows removed by security constraints' message since it's causing some confusing behavior to our users who manage a subset of our knowledge bases. I've added the below sc...

Resolved! How can i update the variable in catalog task?

Hi All, After the catalog task created , In variables, i need to update value for a variables, that variable need to pass on flow designer.  examples: in security group name I  need to edit AZure ad group 5 to AD Group this need to go in flow designe...

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User460980 by Kilo Contributor
  • 4792 Views
  • 14 replies
  • 0 helpfuls

Resolved! Email sent not being recorded to journal field

Hello , Could someone please help me? my sc_req_item doesn't record email sent to the journal field. What should I look or could someone help me how to ensure that if field change or any email sent related to the task is recorded on the journal.   Th...

Kifrez by Kilo Guru
  • 2514 Views
  • 7 replies
  • 2 helpfuls

MID Servers in different locations

Hi there, what is the best approach for mid servers when it comes down to locations? We utilise automation for IT staff to give themselves access to certain applications which goes over the mid server to add to AD groups. We currently only have this ...

Alex Cason by Tera Contributor
  • 1539 Views
  • 2 replies
  • 0 helpfuls

Resolved! Configure assignment rules

In need of help with steps to follow for this assignment  Configure assignment rules All incidents should be assigned to a support group based on point of contact. For example initial assignment could be different for incidents logged from e...

Day2 by Kilo Contributor
  • 5017 Views
  • 5 replies
  • 13 helpfuls

Resolved! Problems with Create Incident Inbound Action

I recently opened a case with SNOW support due to problems with email flow. They had me uncheck the Stop Processing checkbox in the BP - Create Incident With Watchlist Inbound Action. That made it so that the contact type no longer populates. It now ...

MRAdmin by Tera Contributor
  • 1831 Views
  • 2 replies
  • 1 helpfuls