Hi everyone, We currently have a on-prem hosted instance and are planning to move to ServiceNow cloud. Has anybody done this before? Can you please share any documentation, best practices, common pitfalls that can help us plan and migrate without muc...
Hi allI sure that you see some troubleshooting when you find a way to encode GlideRecord to JSON stringAnd I have the easy way to do it with OOTB script include var util= new global.GlideRecordUtil(); var grinc= new GlideRecord("incident"); grinc.get...
On asset form user haven't made any changes but in history its showing update made by him, how to found the root cause how this fields got updated? Thanks
Hello Experts! We are interested if it is possible to ensure different type of tasks on a single VTB. For example if it is possible to combine Incidents, Requests, Project Tasks on the same board for further team collaboration. As an example in gener...
Hi everyone, I am just starting out to learn about the platform and I need a bit of help. Can anyone tell me how to include a "/" as a mask of a field ? Example: If an User inputs the number 20221111, I want to make it so that a non-admin user see...
Hi Everyone, I have "Re-Assess" UI action that I need to display a pop-up for with a comment box. They need to write the reason for the Re-Assess.After they click ok, the reason comment should populates in worknote. I have create UI Page for this.and...
Hello Experts, I need you help on below: I have two reference variables which are list collector (i.e. it will select multiple values)1. Country2. Location So whenever country A is selected then Location under country A must be visibleIf country B is...
Hi recently requested a PDI with San diego and the UI is completely different. Can we change the UI back to normal Rome version?
Hi, I have created a flow designer to update manager field on user form from a catlog item and it work perfectly. The only thing is that i want sc_tasks, and so RITM and REQ to auto close when the updating is done. How i could achieve this. Here is...
Hello everyone, I have a requirement that might be tricky: Our customer is using the "Import Article" functionality to import and create a new KB article. He wants one requirement : In the KB article form, he wants: One button (UI action) called "Exp...
Hi, I want to import hardware data from a 3rd party and import that into the CMDB (cmdb_ci_computer) table of ServiceNow. For this I am using IntegrationHub in Flow Designer. I have created a REST call to the 3rd party application and used the JSON p...
Hello Community! This morning we received a ticket from a user complaining about his inability to download a file completely. The file he is trying to download is a 29MB csv file, and when he download it, it download only a 16MB file. I checked on p...
Hello, I have a service portal widget that I am needing assistance on. The widget code can be found on my previous posting How to set/pass values from checkbox field in portal . Essentially what it does is allow users to turn on/off notifications fro...
On a list, we have a few dot-walked fields. This resulted in 4 "short description" columns. How can we change the label of a dot-walked field? Example:table: time_cardcolumn: top_task.short_description, need to rename as "Project name"
Hi all, I have a simple requirement in Inbound action where I need to pick up the email address from email body and populate the Opened by field of the Request record.The email address in the body is a service now user and will have a record in sys_...
