How to navigate to other tab in Agent Workspace - Using ATF
How to navigate to other tabs in Agent Workspace using ATF if so, can someone share the video - how to create ATF for Agent Workspace validation
Forum Posts
Only allow the first of a month as valid date selection.
Dear Community, I want to restrict the user to be only able to select the 1st of a month with the variable type DATE . For clarity, this means the user cannot select any other date within September other than September 1st. I am also open to other su...
flow_designer role not allowing visibility of anything additional
User access to Flow Designer (servicenow.com) According to the above link, (in the first paragraph) 'Administrators can grant users access to Flow Designer by assigning delegated development permissions or directly assigning a user role'. [user_assig...
Any way to have dashboard notifications ?
Hi everyone, Is it possible to have some sort of notifications on the dashboard, like a red dot or something when something new happen that I'm concerned ? I know that you can get notified on the mobile app and by email, but if I get mentioned in an...
use Outbound rest api send request by midServer get StatusCode :0 The request failed: Request not sent to uri....
I send an outbound request to the target server through the mid server StatusCode：0 error message:The request failed: Request not sent to uri= xxxxx: org.apache.commons.httpclient.HttpException: The host did not accept the connection within timeout ...
Encrypted email from ServiceNow
Hi Team, We have a requirement to send password protected email from ServiceNow to the recipient. The email body should be visible only if the user provides the proper password. Can anyone help on this requirement. Thanks, Niranjani
Resolved! Hide Resolve button on Incident when incident is being created
I have a requirement to hide Resolve button on incident form when an incident is being created. I tried modifying UI action condition by adding current.incident_state == 1 to the condition but then it is hiding resolve button for existing cases with ...
Resolved! Workspace Notifications for Cases Not Showing
In looking at the below product documentation, workspace notifications should appear whenever a record that I'm assigned to are updated. However, I'm having an issue with this not occurring for cases. For instance, I am assigned to a case that contai...
Getting error "A dynamic action error occurred." with the Microsoft Dynamics CRM Spoke
Hi, I'm using Microsoft Dynamics CRM spoke in a new instance but get error "A dynamic action error occurred". By checking the traffic it shows the error occurs on this request: /api/now/processflow/action_execution/start?sysparm_transaction_scope=gl...
How to send notifications to user in platform view ?
In San Diego release, I noticied a notification icon next to profile DP. If I want to send notifications to other users in this, How do I send ?
Cancel scheduled export if no new records
Hello, is it possible to cancel a scheduled export of data if there are no new records after last export run (delta) I tried searching and found a couple of proposed solutions, for example https://community.servicenow.com/community?id=community_blo...
Disable list view edit for all users in ServiceNow except admins.
How Disable list view edit for all users in ServiceNow except admins. Also I do I mark below two as active = false for all fulfillers in servicenow
Resolved! Catalog item variables on RITM list view.
Hi Experts, Good Day! I am facing an issue adding catalog item variable to RITM list. Below is the process i have done: 1) I have copied the sys_id of the variable. 2) opened the lists and went to sc_req_item default vie...
Resolved! Carousel widget not displayed
Hi everyone ! I'm actually trying to display OOTB Carousel Widget (without any modification) on the Service portal home page. Unfortunatly, the Carousel is not displayed As you can see below, I've correctly (I think) added the instance of the widget...
Storing and managing custom Master Data
We are a new ServiceNow customer looking at ways to store and organise custom data within the tool. Data can be basically anything, both in flat and hierarchical structures, supporting and integrating to various parts of the platform, but primarily c...
