Hello, I have a Location variable referencing to the cmn_location table. I have selected the following location, but if I just use the keyword it is not picking up the location. Example: I have selected 10369 Democracy Lane, some users may not know...
Hello, I want to check if the RITM opened by field user is a part of "HR Intergration Group" or not. I am using this if script in workflow, but it is showing error . answer = ifScript(); function ifScript() {var name = current.opened_by; var grp = "...
Hi, I have created one custom table which is not extended from any table. I created a record producer for the table and then added it to our company portal .After that when I fill the details in the form and submit it is showing "404" error . However...
Hi all, basically what I want to understand is how to change the Tab title of the Agent Workspace Tab. Currently when the custom page opens with an iFrame component directing to the Service Portal the Tab title of the Agent Workspace tab is (Loading....
I have some glide lists that I want to start out locked and some unlocked.I tried what's in this forum:anyway to force the URL Padlock to unlock then lock automatically?However, this doesn't seem to work.Any ideas?
Hi Community, I want to setup a rule which will set the priority of a REQ, RITM, and SCTASK to P2 if the user selects "Health and Safety" from a drop down on the Service Portal when submitting a certain item, however I can only find how to select t...
We have VIP field in user Table. when it is selected for any user, in the incident form the caller will be highlighted as below bbut for Requests it is not showing any indications for Vip Caller Is this OOB functionality or can we implement the...
So we have a need to essentially bring articles back out of Knowledge... is there a way to export articles to a word document or good format other than just exporting the list of articles and attributes as a table?
Hello! I'm wondering if I can customize the Next Experience UI? I want to change colors in the new Polaris theme. As of today I'm using the Basic Configuration UI16 and when I try to make changes it doesn't seem to apply in the new interface. Any id...
Hi everyone! I have a use case in which I need to make it possible for users to have different email addresses in the system so that, for example, they can reply to a notification about an Incident from any of their email accounts. Browsing Community...
I've got a weird issue. A final step in a flow I am building is to check for records in sys_user where the "On Leave" flag is false, but some other fields are not empty. My first attempt was this. Works great for the Leave effective date and Leave ...
We are looking for anyone with a MID Server to give some base configuration sizing for Windows Server - everything is so open ended with sizing in documentation we would like to hear what others have done. Business size is Medium/Small in most compa...
Hi Community! I initialize a catalogue item variable using javascript:gs.getUser().getEmail() to get current user's email. But if the user updates the email address, I don't get the new one. It seems I can reproduce this using a background script: gs...
Hi, I have created an OAuth profile to authenticate external system from ServiceNow and the grant type is "Resource Owner Password Credentials". When I click on Get OAuth Token I am seeing the error: "Unsupported OAuth grant type 'Resource Owner Pa...
We have a process that we are looking into moving into ServiceNow. We think that it would involve the CMDB and Task tables. I have not been able to find a straight answer online about extending those tables. Does extending cmdb_ci count against licen...