On our production instance a field on the incident form which was not previiously visible (although used 'in the background' by scripts etc) has mysteriusly "appeared". I looked at the form layout for the same form on our development and test ins...
Hi Everyone, I have a catalog item that uses flow. When I am trying to close the Catalog Task (I have a Create Catalog Task from Flow) I'm having an error that says: Can't predict {"ERROR": "Unable to predict"}. Does someone know what's causing this ...
Hi, Currently when viewing any active incident I have a button that allows me to resolve incidents. Is it possible to have the same possibility when looking at active requested items? So that the user can mark a request as close complete for an examp...
Does Integration Hub have any queueing mechanisms, in case if want to send incident ticket to e.g. Jira system and the network is down? I know that we have error handling mechanisms starting from Rome release, but that is separate from queueing.
Hello,Can anyone please help me in setting the correct order of the stages of the catalog item.I have created a workflow for this catalog item wherein the stage - "Request Approved" should not come as the request is already pending with manager's app...
The recipients of the email notification should contain the old assignee and new assignee. How can you do this one?
Hi everyone, My requirement is to show and hide UI action based on change of field on form . Form that I have created on change client script but it is not working properly . Can anyone please help me. And my UI action: Thanks in advance cc: @An...
Hi folks, I am setting up Agent Workspace, and want to send notification to specific group/people if an Agent opens the Agent Workspace. Is there anything happens when workspace is opened, for ex.- some value is stored somewhere in the platform/somet...
I have created a rather simple Flow that works against a custom table extended from Incident. I want the flow to run when a new record is created via the Service Portal (Record Producer). Tickets are able to be manually created, but those should no...
Hi, we have a requirement where we have status field(choice). when the status is internal query pending we are sending a mail to internal team through email client. is there any possibility to track the mails. If we are having admin access we can see...
On the Platform UI, you can create Field Styles to manipulate features such as background color. Is there a way to do this on Agent Workspace? There are list field highlights that allow you to highlight the fields in the form header, but that's not w...
Hi, In a reference field I am seeing the sys_id instead of the names of the record. I want to see the category name in the reference field but instead i am seeing the sys_id of the record. Display value is true for category field in category column ....
Background: My instance has a custom list for our "participants". We have two columns "Participant_ID(char)" and "Participant_ID(int)". They contain the same info, except as you can probably gather, one is stored as characters and the other stores ...
Hello. We have an Email Notification (Activity Stream @Mention Email) which uses an Email Script (ng_activity_mention_body). The same notification and email script are used for Incident records and Project Task records. We have noticed that when th...
Hi Team , Please refer below image of OOB "Faceted Search" widget. I would like to add new tab ( I observed that these auto populated based on AI Search Application) and on click of that tab I would like to call "search Page"(custom) widget. There ...
