So I was just playing with the Next Experience UI on my PDI and I was trying to replicate something I did on UI16 where I added a menu item to the User Menu. This was easily done on UI16 by modifying the UI Macro "concourse_user_menu" but this UI Mac...
When you're looking at the Request Item table and seeing the Stage field for the RITM, the very first stage is 'Request Approved'.Is it possible to not have this stage icon displayed on the Req Item table? All of the requests are approved, we don't h...
Hello If there is no data to display in the widget, I would like to display a phrase such as "There is currently no data to display".Is this possible?If possible, please tell me how to change it.
When pulling data from an external API, should I utilize the unique ID from the external records as the primary ID within ServiceNow or should I allow ServiceNow to assign a unique ID. I want to maintain referential integrity for the various tables I...
Hello, I need to build a flow for a service catalog. Within the flow, I try to create an entity (sn_grc_profile) and fill it with the variables from the requested item record. Now I cannot figure out how to set the "applies to record" field (type Doc...
Hi All,I have requirement where I need to add tooltip on the agent workspace forms. During my analysis I found that we can use field decorates to achieve it. But I am having no luck when it comes to show tooltips on dialog window and on headers of re...
Hello, Can we do update using onStart transform script? I was trying to make the value of the field "true" before the transform runs. But it doesn't seem to be working. Can we not do update in onStart transform script? Appreciate all the help.
After upgrading to San Diego it seems like Flow Designer is not able to query a tag by the label text and only works by the sys_id of the tag For example the a query that looks like this was working before sys_tags.myTagLabel=myTagLabel Now I need ...
We have set up email alarms to be created whenever an incident is created. Sometimes our emails are coming 2 - 3 hours after the incidents are created and we can't figure out why.
After a plug-in install, certain users couldn't edit form fields. We couldn't figure out what had changed. In desperation, we disabled a new ACL rule. Users could now edit as before. Why? According to SN documentation, ACL rules are cumulative "un...
How do you find the date on which the instance was last upgraded. I looked in the Upgrade History module and saw the most recent upgrade date of 5/08/22 but the customer is reporting that the upgrade actually occurred on 4/28/22. So, I’m wondering ...
Hi. I am studying about update set. but I have no idea how to use it even if I refer to the document. I have two instances and I'm struggling to migrate "Related List Entries" that created the update set to the other. Everyone please, help me out.
how to provide Knowledge edit articles option for the particular user.
For some knowledge basis even though the UI shows "can read" user criteria configured, querying kb_uc_can_read_mtom using the table API returns an empty array. For other knowledge bases the api returns a list of user criteria. What is the reason the ...
Hello ServiceNow community, I'm having an issue when running APIs from ServiceNow UI: 1. I tested API with UI -> System Web Services -> REST API Explorer and it returns status code 200. 2. But when I used the code sample from UI (Python) and inputted...
