I'm building my first Service Catalog Item. Playing with the Request method setting on the Portal Settings tab, it doesn't seem to matter which option I select. Despite what the doc page says, the button text is always Submit and the Hide 'Add to C...
Has anyone been able to use a mid server that absolutely can't access the ocsp.entrust.net url for ocsp checking in Orlando? We have a mid server that can not access OCSP, and due to some things in play - we can not configure it to do so. Is there...
Hi I have a requirement where i need to implement an automated test framework (ATF) for change request which has more than 1 approver. I have tried to build this by hard coding the users, impersonating to each approver but i need it to be dynamic so...
Hi, Is there any solution to following issue - Some users are trying to past complete email which contains multiple images in work notes/comments fields. The email text gets pasted but if it has images in the content, it won't paste. I tried to creat...
Hi All, We need to configure warning message or popup message on portal indicating that the session is going to end or expired. Kindly let me know if anyone has implemented this feature on portal. Thanks and Regards, Chandrashekar BN
I am just getting into investigating Flow Designer. I'm attempting to create a Flow for an existing catalog item that is currently using a workflow. In the catalog item variables, we have container variables so that the input variables display correc...
Hello community! Is there a way to only reference active users in ServiceNow from the GUI? I recently saw that we had some duplicate users based on email address. I then updated the duplicate email address and set the active flag to false. For exam...
I am having a challenge linking to Knowledge Articles while using Single Sign-on. My goal is to provide e-mail links to KB articles and users with the correct credentials can just open the link and it will take them to the specific Knowledge Article ...
Hello, I have added quick messages fully filled out and email client is enabled but I cannot see the dropdown. Any assistance would be appreciated. Thanks, Chad
Hi Guys, Is it possible to get previous page URL ? Basically we have a scenario. We have a table say 'problem' and have a related list as 'incident' table. So, if i click on one of related incident it goes to incident table. Here can we get that pr...
Hi,I have a catalog item in which there are variable like Requster Department, Requester Manager all are single line text type. When requester selects the catalog item from service catalog these variable has to be auto populated from user record. Wha...
Hello I have to change the Button colors on the portal, I have a default primary color for branding set, however i want a different color on the buttons. How can i acheive this?
Hi all, On the ess portal I want to give a custom link on the page which when clicked opens up the "chat" dialog box and the chat is routed to the correct assignment group based on the users country.Any idea how to achieve that. I can not hard code...
Hi all, Ive made a report to display all survey results on the asmt_metric_result table. It works on my admin account, however when i log in as a user there are fields missing. Particularly instance.task.number, instance.task.short_description, insta...
Hi Everyone,We already have a Service Portal built up with SSO enabled. There is a requirement in our Project to implement another Portal which would be accessible to external users(Those users who are not present in our Now instance). We are plannin...