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Resolved! User criteria is not working on knowledge articles

I have this user criteria with the script below: The script is correct but when I impersonate a user that matches the user criteria and open the article below which he should not see the article, he can still the article on self service knowledge  ...

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Rae2 by Tera Contributor
  • 3109 Views
  • 5 replies
  • 1 helpfuls

Copying values from journal fields

Hi, we want to copy the values from journal field to string fields , work notes(journal input) to description and custom comments(journal input ) to short description.Only 1 field will be filled at a time,and other will be empty.so we have written th...

kalyani23 by Tera Contributor
  • 839 Views
  • 1 replies
  • 0 helpfuls

Identification Engine: Discovery status is FAILURE, CI Type cmdb_ci_avi_controller cannot be created since there are no attributes defined. Debug pattern to understand why no attributes have been assigned.

I am getting an error "Identification Engine: Discovery status is FAILURE, CI Type cmdb_ci_avi_controller cannot be created since there are no attributes defined. Debug pattern to understand why no attributes have been assigned." when executing the "...

Priya Adarsh by Tera Contributor
  • 1072 Views
  • 2 replies
  • 0 helpfuls

Resolved! UI Policy only if record already exists

How do I create a UI Policy that executes only if the record already exists (i.e. !g_form.isNewRecord())? I want assignment_group to be mandatory if the record exists, but not mandatory if the record does not exist (because a new record will have ass...

GLewis5 by Tera Guru
  • 1574 Views
  • 4 replies
  • 6 helpfuls

catalog form is loading very slow

Why catalog form is loading very slow on Service Portal and even on when opening RITM and SCTASK as well. @Ankur Bawiskar  @Saurav  @shloke04  @Anil Lande  @Maik Skoddow  @Jaspal Singh  @Sandeep Dutta  @Chandra Sekhar Maganty  @Musab Rasheed

Venkat141 by Tera Contributor
  • 1622 Views
  • 5 replies
  • 1 helpfuls